McKesson Help Desk Reviews | Glassdoor

McKesson Help Desk Reviews

Updated September 13, 2017
7 reviews

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Help Desk

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
McKesson Chairman, President, and CEO John H. Hammergren
John H. Hammergren
3 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 109 reviews)

  • Upper management doesn't appreciate the hard-working employees with great work ethics (in 81 reviews)

More Pros and Cons

  1. "Great company to work for in fresno"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Level III in Fresno, CA
    Former Employee - Help Desk Level III in Fresno, CA
    Recommends
    Approves of CEO

    I worked at McKesson full-time (More than a year)

    Pros

    Best company to work for and Best IT Team

    Cons

    None i can think of


  2. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Help Desk in Fort Worth, TX
    Former Employee - Pharmacy Help Desk in Fort Worth, TX
    Doesn't Recommend

    I worked at McKesson full-time (More than a year)

    Pros

    Paid Time off and Benefits

    Cons

    Only care about numbers

    Advice to Management

    Management has no regards to a work life balance, they want you to bend and bend but will not do the same. If you have a voice a target is placed on your back. Only one department which is Pharmacy Help Desk, which is in Forth Worth and Alpharetta Ga . Management is very unorganized and still figuring things out. If you try to interview for another department the manager will go out of his way to see that you don't move.Going to HR only makes matters worse.

  3. "Awesome possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Coordinator II in San Francisco, CA
    Current Employee - Help Desk Coordinator II in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKesson (Less than a year)

    Pros

    If you're in the right position, the advancement opportunities are amazing. The benefits are top notch, the organization is strong, and for the most part, upper management is people/employee friendly.

    Cons

    If you're not in the right position, your employment could be jeopardized by corporate politics. As a tier II support member for their EHR, a project restructuring caused my team's positions to be moved from SF to Texas.

    Advice to Management

    Listen to your employees. Just because you have a title, your employees may have a stronger understanding of a business model than you think.


  4. Helpful (1)

    "Help Desk Coordinator"

    StarStarStarStarStar
    Current Employee - Help Desk Coordinator in San Francisco, CA
    Current Employee - Help Desk Coordinator in San Francisco, CA

    I have been working at McKesson (Less than a year)

    Pros

    None. I've worked for worse.

    Cons

    working in San Francisco is rough when you have to commute.


  5. "Great company"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Current Employee - Help Desk Coordinator I in Skokie, IL
    Current Employee - Help Desk Coordinator I in Skokie, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKesson full-time (More than a year)

    Pros

    Work environment is good. Great benefits and pay. They believe in work-life balance have a lot of opportunities

    Cons

    Working offsite at another company so I don't always get the McKesson experience. Would like McKesson to visit or check in with their employees that are off site


  6. "McKesson Pharmacy systems and Automation Help desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Coordinator II in Livonia, MI
    Current Employee - Help Desk Coordinator II in Livonia, MI

    I have been working at McKesson full-time (More than a year)

    Pros

    Located in Livonia MI, Great group of people to work with the job is very face paced.

    Cons

    Little room for advancement, more management structure, poor business plan, poor salary.

    Advice to Management

    Need to listen to and understand employees and what is good for the job. Many people are leaving this position accepting offers from other places for the same work but higher pay.


  7. Helpful (5)

    "As far as being on the help desk, it was a few steps away from being a plantation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Coordinator I in Livonia, MI
    Former Employee - Help Desk Coordinator I in Livonia, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits. Ability to relocate. Jobs located all over the country.

    Cons

    Very little room for growth within the department but not in the company as a whole.

    Advice to Management

    I would say be more understanding of the job and the stress of it and reward/recognize your team efforts and not just focus on what you "ARE NOT" doing. Also don't go by the numbers alone when it comes to mid/year end reviews. Know when you really have a quality person.