McKibbon Hospitality Reviews | Glassdoor

McKibbon Hospitality Reviews

Updated February 20, 2019
43 reviews

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3.5
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McKibbon Hospitality Chairman John McKibbon
John McKibbon
28 Ratings

Employee Reviews

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  1. "One of the best Private Companies in Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Leadership in Tampa, FL
    Former Employee - Senior Leadership in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McKibbon Hospitality full-time

    Pros

    Family atmosphere, good compensation, Fun, progressive and also Cool! HQ is fantastic.

    Cons

    Can be myopic, however very focused on winning.

    Advice to Management

    Keep being Great!


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McKibbon Hospitality full-time (More than a year)

    Pros

    Wonderful Structure and team work.

    Cons

    Tons of reports, but they may have changed that now.

    Advice to Management

    Keep at it, great company!

  3. Helpful (4)

    "cut throat to become an incompetent manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Asheville, NC
    Former Employee - Anonymous Employee in Asheville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at McKibbon Hospitality full-time (More than 3 years)

    Pros

    if you give them a two week notice they panic and give you a ridiculous raise providing you are nice to look at

    Cons

    lazy managers. snotty desk staff. inattentive out of touch supervisors

    Advice to Management

    does it really matter what we write here? it will never change anyway


  4. Helpful (3)

    "Upper management very controlling, doesn't trust their managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at McKibbon Hospitality full-time (More than 5 years)

    Pros

    Good bonus plan that is paid quarterly. Great regional VPs.

    Cons

    Senior leadership micromanages their team. They have been out of hotels so long they really do not know what they are talking about, but don't trust their teams to do their jobs.

    Advice to Management

    Trust the people you hire. Bruce is a very damaging person to have in your organization if you care about people and fostering empowerment. Look outside of Tampa for promotions.

    McKibbon Hospitality Response

    Feb 6, 2019 – Director of Communications

    We value our employees and always strive to be the best we can be. Your honest review is beneficial to us as an organization and we appreciate you taking the time to share.


  5. Helpful (1)

    "Corporate held lie, dirty, coverups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Greenville, SC
    Former Employee - Front Desk Associate in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at McKibbon Hospitality full-time (Less than a year)

    Pros

    Helping guest have a memorable with adoption program

    Cons

    Constant lies, paycheck always wrong, broken promises, promotion to fire in 90 days, management cheats on hotel surveys to achieve higher rankings so management can get higher bonus. Supervisors lie to guest. All management cares about is MONEY. If you think about working here, record conversations and get things in writing. Also, had complaints about not being diverse causing the hotel to go into an affirmative action hiring spree. After months of employment associates still clueless due to lack of training. People do t last long if not ‘in the click’. Only “good” thing about the hotel is how they keep everyone under a microscope and create a hostile work environment, favoritism, not being accountable, constantly lies, no communication and screwing people over. Like one hell of a lawsuit just waiting to happen.

    Advice to Management

    Stop worrying so much about your own quarterly bonus, focus more on your associates and read up on Marriott management and open door policy. When an associate calls HR or VP calls aren’t returned. Messages for the CEO remain unanswered


  6. "rather not say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at McKibbon Hospitality full-time

    Pros

    Pay is competitive. Team on site is like a family, most of the time. The "McKibbon Way" is wonderful, too bad they don't all live it. John McKibbon seems like a great guy. I've worked in a lot worse places.

    Cons

    Don't expect the corporate office to pat you on the back unless you're ready to take a slap across the face right behind it. Out of touch with current market trends and strategies (corporate). No training - everything is OTJ and if you don't get it, they get annoyed. Oh, and don't say anything negative or point out something that should be changed or you'll be branded as "not a team player" or a trouble maker.

    Advice to Management

    Regional and higher: listen to your on-site people. They are in the trenches and they know what's going on. The world is changing fast and you've been out of the actual hotels for a while. Things aren't the same as when you worked right at a hotel. You've forgotten.

    McKibbon Hospitality Response

    Jun 20, 2018 – Director of Communications

    We value our employees and always strive to be the best we can be. Your honest review is beneficial to us as an organization and we appreciate you taking the time to share.


  7. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Fort Myers, FL
    Current Employee - Front Desk Agent in Fort Myers, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at McKibbon Hospitality full-time (More than 3 years)

    Pros

    Flexible scheduling for college students

    Cons

    Work holiday's and the pay could be better.

    Advice to Management

    Add a three and six month review with the opp for pay increase.

  8. Helpful (2)

    "Good bonus plan, otherwise garbage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at McKibbon Hospitality full-time (More than 5 years)

    Pros

    - Generous bonus plan for salaried managers
    - Generous bonus plan for hourly employees in theory (in practice, they will find a way to avoid paying it)

    Cons

    - Slashes hourly labor to avoid paying benefits, overworks salaried labor to compensate
    - Work/Life balance is a joke. A regional manager once asked for 8-16 more hours a week out of me (on top of the 50-55 I was already pulling); when I mentioned that this would present a serious family issue, he literally laughed in my face
    - Extremely inconsistent approach by regional managers; either absentee or extreme micromanagers
    - No one's information or opinion is valued by regional management unless they are either the GM or DOS. Their word is taken as unquestioned gospel, even when it is obvious that they are doing their best to cover something up or toss someone under the bus
    - Seems to think a one-size-fits-all approach works across varying property sizes, service levels, locations, and clientele
    - Very much a mom and pop operation that's pretending to be a Fortune 500 company


  9. "This company is tiny in the overall picture of things but has several properties under their belt."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor
    Current Employee - Front Desk Supervisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at McKibbon Hospitality full-time (More than a year)

    Pros

    It's a very close knit company. You stay in constant contact with corporate.

    Cons

    They pay just above minimum wage and let alot slide before taking action.

    Advice to Management

    You can afford to pay more and do more research on those you give top positions too.


  10. "Growing company that offers opportunity for advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKibbon Hospitality full-time (Less than a year)

    Pros

    Career growth, great culture, promotes from within, puts people first, community minded, hotels are well maintained with an emphasis on always doing the right thing for the guests and associates. Offers a matching 401K plan, heath insurance, profit sharing as well as a chaplain service.

    Cons

    Low turnover at the corporate level makes it difficult to get a corporate position.

    McKibbon Hospitality Response

    Jun 20, 2018 – Director of Communications

    We always look for opportunities to improve as a company so appreciate your review. Thank you for your dedication to our company!