McNichols Company CSS Reviews | Glassdoor

McNichols Company CSS Reviews

7 reviews

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CSS

2.4
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Gene McNichols
2 Ratings

Employee Reviews

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Pros
  • Cares about good benefits and the employee and job security (in 7 reviews)

  • Somewhat competitive salary and benefits package but was recently scaled back due to economic changes (in 4 reviews)

Cons
  • Upper management will shake your hand to your face, and them paperwork you to the point where you see the need to leave (in 4 reviews)

  • Greed has taken over with no raises for some (unless you are really liked) and a bonus structure that dried up like an oasis in the desert (in 3 reviews)

More Pros and Cons

  1. Helpful (6)

    "Good fit for some, but before you do..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS
    Current Employee - CSS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at McNichols Company full-time (More than 3 years)

    Pros

    Stable. Serious about protecting everyone. Lots of training. Decent benefits. Encouraging atmosphere. You have to really be an awful employee to get fired. Things are very predictable. They have a flexible nature. They do want to grow and improve. Employees are important to them. Customers are really important to them. Overall a safe bet if you are looking for punch in, do/be what they want until 5pm, punch out. Comfortable work environment. Pay is sort of okay for whole package you get.

    Cons

    Hippocracy. Constantly make empty wishful promises about employee development and growth opportunities but nothing substantial emerges. Cult like atmosphere. They hire to this unabashedly. Fit in and be happy or fake it to stay off their radar and grimace through the day. They coach to and want tattle-tellers and spies. They want corporate yes men. They micromanage and check your calls, emails, messages. Ask for your engagement and opinions but what is wanted is to give feedback to the 'Culture Machine' only what they want to hear and they want you to pump it into everyone else. Extremely seldom pay raises. Mysterious quarterly bonus that is at Manger's Discretion they dangle in front as if you can impact it much but you cannot. It doesn't happened every quarter either. They want cheerleaders of the culture with no monetary incentive. If you thrive off of commission or promotion increases its not a fit for you. If you can't stand stringent procedures that are held more important to speed of taking care of customers then it's not your fit. If you really look it's a decent company and you always know where you stand....if you can stand the culture push, mediocre pay, and relative lack of progressive future stay there.

    Advice to Management

    Segment customer service and sales so sales people can earn commission. Make the bonus guaranteed based on a predictable performance standard-not on how much people play up to Culture Pillars. Stop playing favorites. Please stop making empty promises to employees about future growth tracks that don't exist.


  2. "Hamster on a wheel, claims to be Christian, and drink the kool aid experience. Yes men preferred."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS
    Former Employee - CSS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at McNichols Company full-time (More than 3 years)

    Pros

    Health benefits and 401k are great but may be phasing out over the years.

    Cons

    It is a good job if you can appreciate the same thing every day including claims for damaged material, difficult customers, poor implementation of new processes, and no raises.

    Advice to Management

    The senior employees state that after things were passed to current CEO/ President things have changed and not for the better. The company is still privately owned so it is a good idea to take care of your employees rather than have them living paycheck to paycheck. It's bad to become another diluted company with little to offer especially when customers say that prices are too high and added profit is only gained by mark up on freight to customers. Some measurements of growth do not accurately represent a company's change within the industry. But don't tell McNichols that. They will fire you.

  3. Helpful (9)

    ""Prospective Employee Beware" or "Enjoy the Metal""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS
    Former Employee - CSS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at McNichols Company (More than 5 years)

    Pros

    You'll have to sift through the Cons to pick out the Pros.

    Cons

    At first glance the McNichols sales opportunity (CSS) seems to provide a highly rewarding and ethical teamwork environment, which sounds great. The company is up front in their support of Christianity and emphatically states that their faith formed the basis on which the company was founded. I believed this to be true. Bob McNichols (company founder) seemed indeed, to be a man of faith, honor and trust. He built his business from the ground up on these virtues. My comments are not a religious issue, however, they do go to principal. The Christian ethic espoused by Bob McNichols, has been highly diluted if not completely disregarded by many within the company. The talk of Christian ethics is frequently stated by some in the company; an example being the branch meetings, which are opened in prayer, fostering feelings of trust and confidence. On the flip side, the management team, builds and supports a network of corporate spies, using subordinate brownnoser's to report on their fellow employees (does this demonstrate religious trust?). Taking this unethical behavior one step further; fair and ethical sales behavior should be paramount for any company. Many of McNichols management team have supported, nay encouraged, rip-off pricing practices. When a sales rep gets a "rip" the laughter begins, the sales team is encouraged to listen to the sales reps gloating of the "rip", making it somewhat of a competition to duplicate the "rip" (at the loyal customers expense). This indeed is a dangerous tactic. The metals business is competitive - just how many phone calls don't come in after such a rip has taken place or been attempted on a loyal customer?

    Now for the Lay of the Land…
    Great Training: The company goes the extra mile to train employees on product and service.
    Good Benefits: Medical, Dental, 401K, Vacation…
    Great co-workers: Lest the spies.
    Telephone Activity: The automated phone system pushes calls to you within seconds of closing the previous call. Good thing you'll have a headset on, or you would certainly have a cauliflower ear.
            P.S. - Your phone calls are NOT private *Big Brother/Sister are Listening.
    Team Play: The company will tell you about the team play, but make no mistake, the team is YOU, and management does NOT have your back. Just think of it, you'll often get to see the view from Under the Bus.
    Branch Sales Management: Many are fair minded… One east coast manager in particular should be FIRED.
    Nepotism abounds - get used to it.
    Favoritism: It's the order of the day… If you're not in - you're out.
    Commissions: You'll be told that the commissions are generous, when in reality you'll likely see a very small portion of what is inferred you'll get. Note: There is no commission formula. You'll simply have to use the "Y0UR GUESS IS AS GOOD AS MINE" commission plan. You'll notice that this team commission is selective and arbitrary at best. Brownnosers will prevail here - again, get used to it.
    Salary Increases (annual, bi-annual or decade, you decide): They don't come. Don't think about it, you'll just be depressed.
    You're over 21: I don't condone drinking during the business day, but don't think about having a glass of wine with your lunch, you'll be gone by dinner. This isn't France it's McNichols Co.

    This will give you an idea of what to expect or at the very least, question, while you ponder joining this fine establishment.

    Advice to Management

    Seek out more than just your yes men/women...


  4. Helpful (5)

    "Call Center Hamster on a Wheel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Chicago, IL
    Former Employee - CSS in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at McNichols Company full-time (Less than a year)

    Pros

    Decent pay, job stys at work and you don't really 'bring it home' good training program - especially for entery level people wanting to expore sales as a potential career and struggling to find work in this job market.

    Cons

    Weird envrionment that is strongly rooted in Chrisianity and over the top (inappropriate) for 2013. Clear preference for men in management positions, end of story. Zero opportunity for woment to advance in any meaningful way at the branch and corporate level. Metals is a male dominated industry to begin with, but business is unabashedly secular. IE, a Christian version of Sharia Law.

    Advice to Management

    Stop being so obtuse and leave the Bible verses off your invoices. For goodness sake, that is just beyond the pale!


  5. Helpful (3)

    "Don't be confused by the reputation of company. The company treat employees horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Dallas, TX
    Former Employee - CSS in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at McNichols Company full-time (More than a year)

    Pros

    The medical insurance is pretty decent. The 401k match is a quarter per dollar which is a little low for most companies. You are vested after 2 years. Most don't make it that long so company doesn't have to pay a dime.

    Cons

    Very low pay for a lot of work. Phones constantly ring. You have five minutes of not ready time before General manager or sales manager walks over to your desk and ask if you need assistance. The expectation is for you to accept the cult mentality or you are not treated favorably. This is a job and not a career. They take advantage of most of us without degrees. This is a company not highly recommended to anyone unless you are in between jobs and need a steady pay check. However beware of the bonus potential!!! Company promises thousands of dollars but in reality only pays a 1/4 of that. They also add 30% upcharge on freight which is not calculated the normal way. Don't leave the company before your bonus is paid to you or you forfeit it. Read the SMALL PRINT IN YOUR OFFER LETTER. The company doesn't have to pay a bonus if you leave them before payment.

    Advice to Management

    Stop treating employees like kids. The way they treat their employees is deplorable. The things that should be kept private amongst managers are not. Stop discussing personal things about your employees. You are a very political company. Stop basing your bonus payments on who you like versus an employee that actually performs well.


  6. Helpful (2)

    "Not for seasoned sales pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Des Plaines, IL
    Former Employee - CSS in Des Plaines, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at McNichols Company full-time (Less than a year)

    Pros

    Good benefits, decent starting salary, do your 8 and hit the gate Company. Great if you are currently unemployed and need a stop gap measure or if you are going to school and need a full time day job with little overtime.

    Cons

    You must be able to set aside all hope of advancement, and if you are not a neo-Christian conservative may be a tough envrionment to work in.

    Advice to Management

    You must completely revamp the way that you do business. You are running a business and not a bible camp. The reason that many employees have stayed so long is that they are not educated or they have no ambition and so their prospects are limited outside of the Company. The reason that anyone good leaves right away is because they see the Company as a dead-end job. Diversity should be part of your BD plan. For all your Christian values, you have almost no diversity at any level of management or in any customer facing position.


  7. Helpful (2)

    "I wish it were true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Des Plaines, IL
    Former Employee - CSS in Des Plaines, IL
    Doesn't Recommend
    Negative Outlook

    I worked at McNichols Company full-time (More than 3 years)

    Pros

    Nice base salary and good benefits package, no cold calling, most of the people who have worked there a long time are extremely helpful and good people.

    Cons

    They hire management from the outside, they promised a lot of opportunity and "bonuses", but never paid out close to what I was told in the initial interview. They talk a lot about "owning the customer" but don't understand that Service and Morale are directly connected. If your staff is overworked and under compensated, service tends to suffer. Also, they don't seem to want to keep people for the long term. I saw a lot of good people fired without much notice or explanation.

    Advice to Management

    Focus some efforts on Morale. Also, stop dressing up in costumes. Watch Office Space and then ask "Does this remind me of the current culture at my company?"