Mecklenburg EMS Agency - Medic Reviews | Glassdoor

Mecklenburg EMS Agency - Medic Reviews

Updated July 28, 2018
26 reviews

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3.2
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26 Employee Reviews

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  1. Helpful (1)

    "Great organization to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic NREMT Certified in Charlotte, NC
    Current Employee - Paramedic NREMT Certified in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Ability to get involved with multiple aspects of the company when it comes to making changes. Supervisors are eager to help and answer questions. Opportunity for advancement.

    Cons

    Attendance policy needs revamped for those that continuously miss work just to make it up with an attendance shift. This causes hardship on those that are working a regular schedule.

    Advice to Management

    Review point system and make it better for those that have good attendance. Incentives for those that are working already when incentive shifts are offered. Double points for those that miss on weekends with the exception of a doctor's note. (Summer is coming soon, attendance becomes more of a problem in the warm months.)


  2. Helpful (1)

    "A "Stepping Stone" Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic
    Current Employee - Paramedic
    Doesn't Recommend
    Negative Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Medic is a busy system. A paramedic will get a lot of experience interacting with a diverse patient population. Additionally, the agency has again begun providing interested EMTs with the schedule and resources necessary to complete a paramedic program. An agency-run education department ensures that field providers have plenty of CE opportunity, which is all paid for. The benefits (pension requiring 5 year vesting and health insurance specifically) are nice. The protocols don't require much contact with a physician, so make sure you are a good clinician, or you will end up in the medical director's office very quickly.

    Cons

    I call this a "stepping stone" agency because it is place that looks good on a resume, but not a place known for retaining employees. They are comfortable with this, because the longer you stay employed here, the more expensive you are for them. Do not expect any of the senior leadership to hear your frustrations or do anything to address them, it's part of the business model. Grin and bear it, or move along. Additionally, providers face pressure from senior leadership to move faster and to ingratiate themselves with any patient, regardless of the dynamics of the scene. Much of this comes in the form of a supervisor "arm-chair quarterbacking" a situation for which they were never present. Certainly there are supervisors who do not do this, but the agency is slowly becoming a "the customer is always right" kind of place. Therein lies the problem; we no longer treat patients, we serve customers. This agency provides the majority of the interfacility transports and transports from hospital to home. Due to staffing issues, it is not infrequent that the system has no available ALS ambulances to take 911 calls because we are busy trying to honor our contract with area hospitals. Honestly, if I didn't have so many other commitments here I would have left a long time ago. There are plenty of other places that offer the same urban EMS experience without the problems I have listed above.

    Advice to Management

    You have a morale problem within essential staff ranks, and it seems to be correlated with a loss of decent employees. That needs to be addressed.

  3. "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Mecklenburg EMS Agency - Medic full-time

    Pros

    Good people to work with

    Cons

    Bad pay for hard work


  4. "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than a year)

    Pros

    Benefits and available resources. Busy system.

    Cons

    Low staffing levels, too busy


  5. Helpful (1)

    "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 3 years)

    Pros

    Great place to work and gain experience. Room for growth. Up to date training and Protocols.

    Cons

    Large agency with to much going on behind the scenes sometimes.

    Advice to Management

    Make sure you keep your field employees happy and they will continue to grow.


  6. Helpful (1)

    "Lack of communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunicator in Charlotte, NC
    Current Employee - Telecommunicator in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 3 years)

    Pros

    Good equipment, excellent potential to be a model EMS system. They are concerned with patient care and patient satisfaction. Very diverse workforce.

    Cons

    Lack of communication, management not representative of the diversity of the community. Everything is secret until it’s presented to employees as starting tomorrow.

    Advice to Management

    Be present. Listen to your employees. Not just the favorites, ALL your employees.


  7. Helpful (2)

    "Great Busy Urban Agency with Excellent opportunities for career advancement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic Crew Chief/Paramedic Preceptor in Charlotte, NC
    Current Employee - Paramedic Crew Chief/Paramedic Preceptor in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than a year)

    Pros

    *Great Benefits Package
    *State Retirement
    *Excellent Involved Medical Director
    *Great Protocols
    *State of the art equipment
    *Excellent New Ambulances with new equipment
    *Amazing Co-Workers
    *Company invested in research and always finding ways to be better
    *Paid in-house training
    *Great Urban City setting
    *Variety of Shifts
    *Multiple overtime shifts available

    Cons

    *Can be busy at times but it is a busy urban system
    *Hard to know all employees due to having so many shifts and so many employees

    Advice to Management

    Keep up the excellent work! Thank you for having my needs in your thoughts.

  8. Helpful (2)

    "Overall, not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Benefit time, pension, quarterly bonus potential, annual review (raises). Most days I enjoy my job. Like I said, overall not a bad place to work. There are office politics, but that's everywhere

    Cons

    There is no room for advancement. If you say the wrong thing there is a target on your back. A lot of time and money is spent on testing things. Lots of talk, very little action.

    Advice to Management

    Don't bother asking things in surveys or other time wasting methods if you aren't going to listen.


  9. Helpful (4)

    "Terrible place to work."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time

    Pros

    You will get a lot of experience very quickly. One year at Medic is like five or more in other system.

    Cons

    You get all that experience because you are very busy your entire shift. The favorites get the slower posts while the rest rotate through the busy ones.

    The overall management is horrible. They only promote the people they like or to fill quotas. It has nothing to do with skills or knowledge. When you see the promotion list, you basically think, 'that is the last person I want on my scene, let alone manage it'. They don't care about their people or their true welfare. They only look at their bottom line and performance.

    Their awards/honors system is completely biase. Again, it's who you know, not what you know.

    Accountability - there is non for the favorites. The rest are held accountable for everything.

    Advice to Management

    Get rid of the good old boy system.


  10. Helpful (4)

    "Looks good on the outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic
    Current Employee - Paramedic
    Doesn't Recommend

    I have been working at Mecklenburg EMS Agency - Medic full-time (Less than a year)

    Pros

    Great equipment, great co-workers, awesome protocols

    Cons

    Agency management has forgot that employees are the #1 asset. You'll have to beg patients to email that you did a "great job" just to get a 2% raise. Not enough trucks for the call volume.

    Advice to Management

    Stop attempting to put a band aid on the internal bleeding. Take care of your employees. Compensate them for the work they do.


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