Mecklenburg EMS Agency - Medic Reviews | Glassdoor

Mecklenburg EMS Agency - Medic Reviews

Updated August 26, 2018
28 reviews

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3.2
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28 Employee Reviews

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  1. "Paramedic Crew Chief"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic Crew Chief in Charlotte, NC
    Current Employee - Paramedic Crew Chief in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Lots of experience in a fast paced EMS system. Lots of opportunities for all employees to have input in changes made at the Agency (new truck design, bag design, changes in discipline policy and many more)

    Cons

    Forced schedule bids every year means you usually can’t keep working with someone you know and are comfortable with. Bidding should be only for those that want a schedule change and those that are new in the last year.


  2. "Great potential, terrible execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic Crew Chief in Charlotte, NC
    Former Employee - Paramedic Crew Chief in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mecklenburg EMS Agency - Medic full-time (More than a year)

    Pros

    Decent pay, nice equipment, good benefits, good experience for a new EMT/paramedic

    Cons

    Terrible turnover , never fully staffed, everyone gets ran to death. If you are a minority you will far more successful at medic than other equally qualified or better qualified candidates. Employees are made to feel as if they are just numbers there. No one is valued. They will offer no support to staff. Getting vacation approved is almost impossible. They have extremely low standards when it comes to hiring and have many very incompetent medics and EMTs on the street. The patients are incredibly rude to EMS providers 80% of the time, very hard to deal with. The agency will
    Defend a patient before they defend an employee. Providers are assaulted by patients on a daily basis. Medic is a business. Their primary concern is making money followed by looking good to everyone else on the outside. They like to portray that they are very aggressive in patient care. However they are behind on several aspects and paramedics are very limited on what they can do vs other counties.

    Advice to Management

    Learn how to take care of your employees , you are bleeding staff and put patient care first over everything else.

  3. Helpful (2)

    "A "Stepping Stone" Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic
    Current Employee - Paramedic
    Doesn't Recommend
    Negative Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Medic is a busy system. A paramedic will get a lot of experience interacting with a diverse patient population. Additionally, the agency has again begun providing interested EMTs with the schedule and resources necessary to complete a paramedic program. An agency-run education department ensures that field providers have plenty of CE opportunity, which is all paid for. The benefits (pension requiring 5 year vesting and health insurance specifically) are nice. The protocols don't require much contact with a physician, so make sure you are a good clinician, or you will end up in the medical director's office very quickly.

    Cons

    I call this a "stepping stone" agency because it is place that looks good on a resume, but not a place known for retaining employees. They are comfortable with this, because the longer you stay employed here, the more expensive you are for them. Do not expect any of the senior leadership to hear your frustrations or do anything to address them, it's part of the business model. Grin and bear it, or move along. Additionally, providers face pressure from senior leadership to move faster and to ingratiate themselves with any patient, regardless of the dynamics of the scene. Much of this comes in the form of a supervisor "arm-chair quarterbacking" a situation for which they were never present. Certainly there are supervisors who do not do this, but the agency is slowly becoming a "the customer is always right" kind of place. Therein lies the problem; we no longer treat patients, we serve customers. This agency provides the majority of the interfacility transports and transports from hospital to home. Due to staffing issues, it is not infrequent that the system has no available ALS ambulances to take 911 calls because we are busy trying to honor our contract with area hospitals. Honestly, if I didn't have so many other commitments here I would have left a long time ago. There are plenty of other places that offer the same urban EMS experience without the problems I have listed above.

    Advice to Management

    You have a morale problem within essential staff ranks, and it seems to be correlated with a loss of decent employees. That needs to be addressed.


  4. "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Mecklenburg EMS Agency - Medic full-time

    Pros

    Good people to work with

    Cons

    Bad pay for hard work


  5. Helpful (1)

    "Great organization to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic NREMT Certified in Charlotte, NC
    Current Employee - Paramedic NREMT Certified in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Ability to get involved with multiple aspects of the company when it comes to making changes. Supervisors are eager to help and answer questions. Opportunity for advancement.

    Cons

    Attendance policy needs revamped for those that continuously miss work just to make it up with an attendance shift. This causes hardship on those that are working a regular schedule.

    Advice to Management

    Review point system and make it better for those that have good attendance. Incentives for those that are working already when incentive shifts are offered. Double points for those that miss on weekends with the exception of a doctor's note. (Summer is coming soon, attendance becomes more of a problem in the warm months.)


  6. "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than a year)

    Pros

    Benefits and available resources. Busy system.

    Cons

    Low staffing levels, too busy


  7. Helpful (1)

    "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 3 years)

    Pros

    Great place to work and gain experience. Room for growth. Up to date training and Protocols.

    Cons

    Large agency with to much going on behind the scenes sometimes.

    Advice to Management

    Make sure you keep your field employees happy and they will continue to grow.

  8. Helpful (1)

    "Lack of communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunicator in Charlotte, NC
    Current Employee - Telecommunicator in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 3 years)

    Pros

    Good equipment, excellent potential to be a model EMS system. They are concerned with patient care and patient satisfaction. Very diverse workforce.

    Cons

    Lack of communication, management not representative of the diversity of the community. Everything is secret until it’s presented to employees as starting tomorrow.

    Advice to Management

    Be present. Listen to your employees. Not just the favorites, ALL your employees.


  9. Helpful (2)

    "Great Busy Urban Agency with Excellent opportunities for career advancement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic Crew Chief/Paramedic Preceptor in Charlotte, NC
    Current Employee - Paramedic Crew Chief/Paramedic Preceptor in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than a year)

    Pros

    *Great Benefits Package
    *State Retirement
    *Excellent Involved Medical Director
    *Great Protocols
    *State of the art equipment
    *Excellent New Ambulances with new equipment
    *Amazing Co-Workers
    *Company invested in research and always finding ways to be better
    *Paid in-house training
    *Great Urban City setting
    *Variety of Shifts
    *Multiple overtime shifts available

    Cons

    *Can be busy at times but it is a busy urban system
    *Hard to know all employees due to having so many shifts and so many employees

    Advice to Management

    Keep up the excellent work! Thank you for having my needs in your thoughts.


  10. Helpful (2)

    "Overall, not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mecklenburg EMS Agency - Medic full-time (More than 5 years)

    Pros

    Benefit time, pension, quarterly bonus potential, annual review (raises). Most days I enjoy my job. Like I said, overall not a bad place to work. There are office politics, but that's everywhere

    Cons

    There is no room for advancement. If you say the wrong thing there is a target on your back. A lot of time and money is spent on testing things. Lots of talk, very little action.

    Advice to Management

    Don't bother asking things in surveys or other time wasting methods if you aren't going to listen.


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