MedAssist Reviews | Glassdoor

MedAssist Reviews

Updated March 29, 2018
35 reviews

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35 Employee Reviews

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  1. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MedAssist full-time

    Pros

    Focused on the customer and willing to change in order to meet customer needs.

    Cons

    Pockets of disfunction within the organization sometimes make it challenging to meet goals.

    Advice to Management

    Bring in more leadership with broad industry experience for fresh, new ideas. Stay focused on the customer and the company culture will follow.


  2. Helpful (2)

    "Office Space."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time (More than 3 years)

    Pros

    Flexibility with schedule and lots of nice people.

    Cons

    Office Space. Very little room for growth and uninspiring leadership. Executive leadership is often disrespectful to their underlings and that disrespect ripples throughout the company organization.

    Advice to Management

    To the people in India that own MedAssist: Approve the funds to CLEAN AND UPDATE THE CORPORATE BUILDING. It's disgusting. Terribly depressing atmosphere and difficult on anyone with allergies because of the mold. Also, a $28 Christmas bonus that post-tax ends up being $22 isn't a way to show us that you appreciate our difficult work. It's insulting. You also sent a corporate email that suggested we donate a portion of it to the flood victims in India. TACKY.

  3. Helpful (1)

    "SUPERVISOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend

    I have been working at MedAssist full-time (More than 5 years)

    Pros

    Get to help people with no insurance.

    Cons

    Can never do a good enough job for the client. Management is severely underpaid. Supervise 25 people in the state and earn 41,000. Very stressful. Never able to meet goal for client. Employees are not appreciated. No Christmas bonus. Yearly raise increases 1.5 percent.


  4. Helpful (1)

    "Patient Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Account Representative in Tampa, FL
    Former Employee - Patient Account Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at MedAssist full-time (Less than a year)

    Pros

    I was able to learn something new

    Cons

    Very unprofessional environment from management down to employees

    Advice to Management

    Treat people as humans


  5. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Joplin, MO
    Former Employee - Patient Service Representative in Joplin, MO
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time (Less than a year)

    Pros

    Client was wonderful. Good vacation and time off policy, decent pay, although they slowly cut off bonus and raises, making it hard to hire competent staff. They continued lowering their hiring standards and were hiring inexperienced staff. You get what you pay for.

    Cons

    Medassist used to be a wonderful company, one that I was proud to work for but due to management and director changes, it became nothing but a micromanaged, stressful, hateful, dreadful company to work for. They lost focus of their goals and purpose. It went from a job that I loved to a job that became a hazard to my health, both physical and mental. Management was unethical, disrespectful, condescending, rude, agressive, and bullying. Best thing I did for me and my family was to find other employment that appreciated my work ethic.

    Advice to Management

    Look for another position that doesn't require people skills.


  6. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good training opportunities and above average pay.

    Cons

    Not much room for advancement in lower positions.


  7. "Dont Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    - nothing I can think of

    Cons

    - hired me then pushed my start date back twice and threatened to do it a third time.

  8. "Pressure and Never Good Enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receivables Manager
    Current Employee - Receivables Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at MedAssist full-time (Less than a year)

    Pros

    The employees that are there to do a great job and want to succeed. Leadership works well,together ans will help one another out because we have all been thrown into the position with no,training.

    Cons

    Upper management expect rhw Leadership,team to,keep a smile on their face even after they run from one meeting to the next basically hearing how bad we suck as a department. Employees see it and it bothers them. Large amount of,employees leave because they feel the environment is ridiculous!

    Advice to Management

    Remember and proactive what you preach to your leadership team because your actions and demeanor tells the story


  9. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eligibility Director in Pensacola, FL
    Current Employee - Eligibility Director in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedAssist full-time (More than 5 years)

    Pros

    Traveling across several states networking with clients. Ability to work independently and with a team in all aspects of operations. Good benefits and salary. Opportunity to lead teams to achieve their fullest potential. Career advancement. Technology that enables more efficient workflows and best practices within the industry. Developing professional friendships with coworkers. Great clients!

    Cons

    Managing new hire training is often challenging without a dedicated training team. To meet or exceed performance goals requires 50+ hours on average weekly.

    Advice to Management

    Develop dedicated onsite training teams for each region to provide stronger support to new hires and region management. Continue to solicit employee feedback and make changes as appropriate.


  10. Helpful (1)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MedAssist (Less than a year)

    Pros

    The pay is nice and the benefits are okay. I'm not micromanaged by my bosses and I they are understanding of my work load. I work hard to get as much as I can done and then when I leave work I do just that. I don't take it home with me and that's good for my sanity.

    Cons

    Lots of deadlines and there is not much room for advancement.

    Advice to Management

    Maybe a little more training and hire more people for Onsite Inpatient Reps.


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