MedAssist Reviews | Glassdoor

MedAssist Reviews

Updated January 17, 2019
39 reviews

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2.4
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MedAssist President and CEO Venkat Raman
Venkat Raman
1 Rating

Employee Reviews

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  1. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MedAssist full-time

    Pros

    Focused on the customer and willing to change in order to meet customer needs.

    Cons

    Pockets of disfunction within the organization sometimes make it challenging to meet goals.

    Advice to Management

    Bring in more leadership with broad industry experience for fresh, new ideas. Stay focused on the customer and the company culture will follow.


  2. "Good job and good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Louisville, KY
    Current Employee - Management in Louisville, KY
    Positive Outlook
    Approves of CEO

    I have been working at MedAssist full-time (More than 8 years)

    Pros

    Company cares about patients, communities and our clients and want to make a positive impact.
    Hard work is recognized and internal promotion opportunities occur when possible.
    I truly feel that I am a valued individual contributor and not just a number within the organization.

    Cons

    Some areas in technology are out of date or in process of being updated, which can always be a painful process.
    Managing remote employees in multiple states can sometimes leave people feeling neglected.

  3. "Only stayed there for the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative
    Former Employee - Patient Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MedAssist (More than a year)

    Pros

    Great pay and you can work with some really awesome people.

    Cons

    Management and up does not care about the individual, only if they are making them money.


  4. Helpful (2)

    "Horrendous Communication and Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Boone, NC
    Former Employee - Patient Service Representative in Boone, NC
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time (More than a year)

    Pros

    1. Pay is competitive
    2. Benefits are decent

    Cons

    1. Completely absent management in terms of communication and accessibility
    2. Underqualified leadership

    The core of MedAssist's problems lies with horrendous communication; you will be contacted by management once, then have to jump through hoops to get into communication with them again. It's absurd.

    Advice to Management

    I don't even have the energy to discuss and dissect all of the company's shortcomings... you know what needs to be fixed, seeing as it's plastered all over Glassdoor and Indeed. Train managers to learn how to communicate with people. I shouldn't have to email someone four times and leave them three voicemails before I hear back from them two weeks later. It's utterly ridiculous! I will take my years of experience and Master's degree to a company that is worthy of my contributions, skillset, and time. You are not deserving.


  5. Helpful (2)

    "System Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator
    Doesn't Recommend
    Negative Outlook

    I have been working at MedAssist full-time (More than a year)

    Pros

    Could not find any at this time.

    Cons

    Place very unorganized. Told i had the job and never heard back. They ask me when i could start and they gave me a start date picked. I tired to get in touch with manager. He finally texted me saying they havnt made a decision yet on the job. Which was totally opposite of what they had told me that day of my second interview.

    Advice to Management

    Get your ducks in a row for you offer someone a job.


  6. Helpful (3)

    "Office Space."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time (More than 3 years)

    Pros

    Flexibility with schedule and lots of nice people.

    Cons

    Office Space. Very little room for growth and uninspiring leadership. Executive leadership is often disrespectful to their underlings and that disrespect ripples throughout the company organization.

    Advice to Management

    To the people in India that own MedAssist: Approve the funds to CLEAN AND UPDATE THE CORPORATE BUILDING. It's disgusting. Terribly depressing atmosphere and difficult on anyone with allergies because of the mold. Also, a $28 Christmas bonus that post-tax ends up being $22 isn't a way to show us that you appreciate our difficult work. It's insulting. You also sent a corporate email that suggested we donate a portion of it to the flood victims in India. TACKY.


  7. Helpful (1)

    "SUPERVISOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend

    I have been working at MedAssist full-time (More than 5 years)

    Pros

    Get to help people with no insurance.

    Cons

    Can never do a good enough job for the client. Management is severely underpaid. Supervise 25 people in the state and earn 41,000. Very stressful. Never able to meet goal for client. Employees are not appreciated. No Christmas bonus. Yearly raise increases 1.5 percent.

  8. Helpful (1)

    "Patient Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Account Representative in Tampa, FL
    Former Employee - Patient Account Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at MedAssist full-time (Less than a year)

    Pros

    I was able to learn something new

    Cons

    Very unprofessional environment from management down to employees

    Advice to Management

    Treat people as humans


  9. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Joplin, MO
    Former Employee - Patient Service Representative in Joplin, MO
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time (Less than a year)

    Pros

    Client was wonderful. Good vacation and time off policy, decent pay, although they slowly cut off bonus and raises, making it hard to hire competent staff. They continued lowering their hiring standards and were hiring inexperienced staff. You get what you pay for.

    Cons

    Medassist used to be a wonderful company, one that I was proud to work for but due to management and director changes, it became nothing but a micromanaged, stressful, hateful, dreadful company to work for. They lost focus of their goals and purpose. It went from a job that I loved to a job that became a hazard to my health, both physical and mental. Management was unethical, disrespectful, condescending, rude, agressive, and bullying. Best thing I did for me and my family was to find other employment that appreciated my work ethic.

    Advice to Management

    Look for another position that doesn't require people skills.


  10. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good training opportunities and above average pay.

    Cons

    Not much room for advancement in lower positions.