MedRisk Reviews | Glassdoor

MedRisk Reviews

Updated December 12, 2018
163 reviews

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1.9
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MedRisk Founder and Chief Executive Officer Shelley Boyce
Shelley Boyce
91 Ratings

Employee Reviews

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Pros
  • "People are nice and the hours aren't bad" (in 8 reviews)

  • "You can work from home on Friday if you're caught up with your report" (in 7 reviews)

Cons
  • "Told us it was not a call center and it was" (in 10 reviews)

  • "I do feel bad for the Team Leads, who have no say in company matters, they are just the puppets for upper management" (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "Best place I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Advocate in King of Prussia, PA
    Current Employee - Patient Advocate in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    I've only had a few jobs here and there over the last 5 or so years, but I can honestly say that MedRisk is the best job I have ever had. I tell my friends about the place and they all get jealous. I wish I can refer everyone to work here but the job is for fast paced, self motivated people (which some of my friends.. are not.) Pros are: They care a lot about their culture, great PTO (once you become converted to full time), good benefits, amazing leadership team, nice cubicle space, friendly employees, nice building. Everyone is so nice in our department, which I thought was weird at first but it's the real deal.

    Cons

    The pay could be better for what you do. Otherwise, the gig is awesome, especially for people out of college.

    Advice to Management

    Continue to be all about the employees. Although the pay can be better at other, larger companies, I plan to stay a while because I look forward to going to work every day.


  2. Helpful (3)

    "Great for a short period of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound in Philadelphia, PA
    Current Employee - Inbound in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MedRisk full-time (More than 3 years)

    Pros

    Acceptable intro pay, casual wear, a bunch of events to get people together

    Cons

    Little room for advancement, pay does not increase to scale with responsibilities (and only incremental growth over time), very very very very cliquey, supervisors in inbound are very unreliable, complaints to HR are largely disregarded and are *NEVER* anonymous

    Advice to Management

    Really need to prioritize what is important to you: the people or the money. Because it seems painfully obvious no one cares about the employees.

  3. Helpful (2)

    "Billing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rev Analyst
    Current Employee - Rev Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    Team members are fun, opportunities for social gatherings

    Cons

    Sketchy supervisors and management. No growth within

    Advice to Management

    Managers are very cliquey and promote friends. Not much room for advancement and you are treated like a high schooler.


  4. Helpful (5)

    "High expectations, not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate
    Former Employee - Customer Advocate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MedRisk (More than a year)

    Pros

    Pay was okay, flex time was the best thing about the job.

    Cons

    People are promoted based off popularity not ability. The quotas are constantly being raised and are unrealistic if you actually do the work the correct way, but as long as the management likes you it doesnt matter you can still be promoted if you half do the job.


  5. Helpful (3)

    "Believe the reviews and stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MedRisk full-time

    Pros

    Flex time
    Work from home

    Cons

    During my interview I did not mention the negative reviews I found on Glassdoor and wow what a huge mistake that was because I have found all of these postings to be completely accurate.
    Quality doesn’t matter to Upper management. Numbers do. But they’re in turn making more work for themselves and their employees as they hire anyone with a pulse and provide little to no training before throwing them a pile of work to complete.
    I have never in my entire career worked for such a dysfunctional Upper management and it’s laughable. The team leaders (who are paid more) will HIDE from their employees so they don’t have answer questions from their team members. No seriously. They rent out meeting rooms and sit in them to avoid being an actual manager. I could go on but why bother! Everyone else has said it best. If you are seeking to work in an environment with ambitious or career minded folks then look far far away.

    Advice to Management

    Throw it all away


  6. Helpful (2)

    "CSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at MedRisk full-time (More than 3 years)

    Pros

    Well recognized company and top of the arts offices.

    Cons

    Management, favoritisms, lack of recognition, no room for growth, underpay

    Advice to Management

    Learn to value your employees, specially those that have been there a long time. Give anniversary recognition. Make salaries equal for all three states.


  7. Helpful (3)

    "This is a call center, nothing more."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in King of Prussia, PA
    Current Employee - Customer Service Representative in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MedRisk full-time (Less than a year)

    Pros

    Flexible hours and a high school environment, if you like that sort of thing.

    Cons

    I have NEVER worked in a more unprofessional setting in my entire life. Poor training, NO ONE knows what they are doing, ask one question, expect ten different answers. Also the rules change every day, so be prepared if you are looking for a place that makes you feel valued. No room for growth, it is just a call center. They have no interest in ideas that would help quality and efficiency.
    If you are looking for a serious job run by professionals, look elsewhere, this is not the place.

    Advice to Management

    Start over.

  8. "Great Job for the Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MedRisk full-time

    Pros

    Job isn't super demanding. You just need to hit your numbers and be friendly.

    Cons

    takes some time to adjust to the different cases and rules.


  9. Helpful (5)

    "Don’t waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in King of Prussia, PA
    Current Employee - Customer Service Professional in King of Prussia, PA
    Negative Outlook
    Disapproves of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    No pros
    No pros
    No pros
    No pros
    No pros

    Cons

    They hire a large amount of minority’s for tax write off purposes and make up excuses to fire them. That’s why they use so many temp agencies, so they can just hire and fire minority’s with no repercussions. This company is a a racist joke!

    Advice to Management

    Speak up about the foul business practices of medrisk


  10. Helpful (3)

    "Customer advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in King of Prussia, PA
    Current Employee - Customer Advocate in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MedRisk full-time (Less than a year)

    Pros

    -Flex time
    -OK for when you are REALLY desperate for a job
    -Relaxed dress code

    Cons

    -Working here will show you the true meaning of unhappiness
    -Horrible training
    -They fire people left and right
    -Horrible management
    -By far the WORST job I’ve ever had

    Advice to Management

    Give up and start over