MedRisk Reviews | Glassdoor

MedRisk Reviews

Updated July 19, 2017
120 reviews

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2.7
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MedRisk Founder and Chief Executive Officer Shelley Boyce
Shelley Boyce
69 Ratings

120 Employee Reviews

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Pros
  • You can work from home on Friday if you're caught up with your report (in 7 reviews)

  • People are nice and the hours aren't bad (in 6 reviews)

Cons
  • Low pay compared to national average (in 7 reviews)

  • The inclement weather policy blatantly says they don't care about patient advocates or the inbound call center (in 6 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MedRisk full-time

    Pros

    CEO is Awesome, Fast rapid growth. Great culture and atmosphere

    Cons

    Cut Throat, founders syndrome, growing too fast creates more expendable employees

    Advice to Management

    Don't punish employees because of bad business decisions. Have more transparency with where the company is going.


  2. "Patient advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Advocate in King of Prussia, PA
    Former Employee - Patient Advocate in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MedRisk full-time (More than a year)

    Pros

    Friendly coworkers and decent location

    Cons

    The Immediate Supervisors don't have consistent policies and are often not on the same page with each other. The low pay isn't worth the confusion and disfunction of the office. You are told not to communicate with your neighbor while at your cubicle.

    Advice to Management

    Don't treat the employees like children and micromanage everything they do

  3. Helpful (5)

    "Not worth the bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Advocate in King of Prussia, PA
    Former Employee - Patient Advocate in King of Prussia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MedRisk full-time (Less than a year)

    Pros

    People are nice and the hours aren't bad

    Cons

    Micromanaged, you can't talk to other coworkers even if there is no work to do you must stay at your desk. You're heavily penalized for calling out. The money sucks. So much pressure to meet numbers which is often out of your control.


  4. "It's what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    Overall, it is what you make it. It's a great work environment that has a lot of awesome people working here. There are some fun activities that the company/culture groups put on that are a great time. It is a very low stress job that doesn't make you stay late or work on the weekends. It has great opportunities that if you work hard and show management you are capable, you can move up or get placed in a department that fits your wants.

    Cons

    Has the same issues as every normal corporate job does. Not every company is perfect and 100% is the best fit for everyone. If overall, you are nit picky and just a negative person, I could see why you could have so many "issues"with this company. There are some things that I disagree with but it's the same problems that my friends have at their companies. It's very important to remember that any negative reviews should be taken with a grain of salt because everyone has a different experience. I will agree though that the pay could be higher.

    Advice to Management

    It seems to me that the executive team really does make an effort to learn names and show appreciation for their employees.


  5. Helpful (1)

    "little pay for a B.S. requirement job, and constant sitting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Advocate in King of Prussia, PA
    Current Employee - Patient Advocate in King of Prussia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    Team leaders work well with you

    Cons

    PTO is terrible, they have a point system for call offs, including emergencies. You get overlooked for promotions, while those in their good graces without your proven record get promoted. workflow is constantly changing, some of them are ridiculous but you can't say anything because they already have it all figured out. even though they claim they are open to suggestions, not really. You sit for long periods of time, the pay sucks.

    Advice to Management

    How about raising the pay, giving people more benefits, and giving people more than 1 days off for a holiday?? that environment is just too restive and not flexible or understanding of things coming up that you have no control over… and get rid of the point system.


  6. Helpful (1)

    "It may or may not be the right fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Patient Advocate
    Current Employee - Senior Patient Advocate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    -I've met a lot of nice and genuine people while working here
    -good resume builder
    -great job for when you are making a career change and need something to fill the void, or to simply gain office experience

    Cons

    -management is selfish and immature. They play favorites and never update their teams on anything. Every other company I know has weekly meetings to discuss new updates but this does not.
    -management also plays favorites. I have seen the wrong people get promoted and the right people never leave the bottom
    -the raises are terrible, don't expect much if you get promoted
    -they created a point system for attendance and it gives off the impression that we're all children. If I am physically ill and have to leave work early I don't think I should get points and then get reprimanded. HOWEVER I do understand that a significant amount of employees are recent college graduates who don't quite yet grasp the concept of the importance of accountability I suppose.
    -they mostly hire through temp agencies, so it's like a revolving door of new faces
    -we are micromanaged even though QA hardly ever has consistency

    Advice to Management

    Treat your employees like adults and maybe they'll start acting like adults. PAY THEM MORE. Every year you boast about all of our new clients and new success yet we never see an increase in our pay. Have weekly meetings, quit playing favorites and have professionalism


  7. "Good entry level for recent grads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at MedRisk full-time (More than 3 years)

    Pros

    Can utilize flex hours and can work from home on occasion.

    Cons

    Advocacy department is a popularity contest. Promotions are based on social status, rather than quality of work or work ethic.

    Advice to Management

    Create a more efficient training program for individuals being promoted to team leads.

  8. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Analyst
    Current Employee - Revenue Analyst
    Doesn't Recommend
    No opinion of CEO

    I have been working at MedRisk full-time (More than a year)

    Pros

    I enjoy the people I work with and the work is relatively easy. That's about it. They turned the AC on finally.

    Cons

    Good luck getting any form of training. The "training" team was dissolved before it was even active. Whole teams and employees seem to get let go at a moments notice. You're constantly treated like a child. I work in a department that's not a call center and people are constantly getting hushed and Scolded for talking. Compensation is ridiculous, especially when we know how much money is being made. Benefits aren't great. No opportunity for advancement unless you make the right "connections". Otherwise you can move to different departments but good luck getting a promotion. This is a place best described as "purgatory", when you're here, you're just kinda stuck until you figure out what's next.

    Advice to Management

    Treat your employees better. You act like you care but we know you don't.


  9. Helpful (1)

    "Diagnostic Divsion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Development in Los Angeles, CA
    Former Employee - Network Development in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MedRisk full-time (More than 3 years)

    Pros

    Decent evironment, lots of nepatism and overlooking of good employees

    Cons

    dishonest supervisor whose since has been demoted

    Advice to Management

    listen to your workers needs


  10. "Patient Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Advocate in King of Prussia, PA
    Former Employee - Patient Advocate in King of Prussia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MedRisk full-time (More than a year)

    Pros

    Great company to work for if you are transitioning careers or looking to get your start in the business world.

    Cons

    Not so great for people who aren't driven. If you aren't willing to push yourself or challenge yourself, you will fail. But that is true of any job. You also have to have a positive outlook. Not every day is a good one. You have to be able to look for the good to be happy.

    Advice to Management

    None.


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