MedTouch Reviews | Glassdoor

MedTouch Reviews

Updated September 26, 2018
54 reviews

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3.4
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Paul Griffiths
46 Ratings

54 Employee Reviews

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Pros
  • "Some good talent and good work life balance" (in 4 reviews)

  • "Great people and I am learning a lot" (in 6 reviews)

Cons
  • "the work we do matters, and for a relatively small company, we are making serious waves in our market" (in 4 reviews)

  • "are far better than the hopelessness of the big-company bureaucracy" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Momentum"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedTouch full-time

    Pros

    Great things are happening here. Happy clients, better processes, more structure, fun new team members.

    Cons

    Still working to adapt processes across org consistently.

    Advice to Management

    Keep communicating openly and taking feedback. It has made a lot of difference.


  2. Helpful (2)

    "It's all about the people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedTouch full-time (Less than a year)

    Pros

    - Genuinely nice people work here
    - Recent hires have brought some great talent
    - Culture is hard-working but without the burnout of an agency

    Cons

    - Roles could still use clearer definition

    Advice to Management

    Spend time with your people, empower them, and they will continue to grow the business!

  3. Helpful (2)

    "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedTouch full-time (Less than a year)

    Pros

    Great people and I am learning a lot.

    Cons

    Recently went through some transition with the organizational structure and we are working through the new process, but overall it is ultimately a great direction for the team.

    Advice to Management

    Keep sharing partnerships and business goals as they evolve.


  4. Helpful (3)

    "Great Onboarding Process"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Project Manager in Somerville, MA
    Current Employee - Senior Project Manager in Somerville, MA
    Recommends

    I have been working at MedTouch full-time (Less than a year)

    Pros

    - Very professional and helpful hiring staffs and managers who took time to explain every step of the hiring process and more than accommodated. I had a long commute and was late for my first on-site interview due to a train break-down on the Orange line, the hiring team did everything they could to re-arrange my interview schedule so that I didn't have to come back. I had a few pending offers with other potential employers at the moment and this was one of the main reason I ended up picking MedTouch.

    - The onboarding process for new hires is excellent.

    - Great leadership, very strong company culture, vision and employee engagement.

    Cons

    Not at this time.


  5. "Welcome to Jr High"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MedTouch full-time (Less than a year)

    Pros

    Free beer
    Great location with restaurants next door
    Benefits are good

    Cons

    Sr leadership talks to you like you are in junior high.

    Advice to Management

    Focus on sales and less on rules and time cards.


  6. Helpful (14)

    "Stay far, far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MedTouch full-time

    Pros

    There were a handful of talented, friendly people. Office location at Assembly is great.

    Cons

    Brutal internal politics with plenty of backstabbing. Customers are typically unhappy because the product delivered never works properly, is rarely delivered on time and is inordinately expensive. There's one senior leader who is cancerous, and everyone knows it, but the CEO refuses to address. Sometimes uses shady business and HR practices. Stay away from this one.

    Advice to Management

    Clear out the cancer. Focus more on hiring the right people and on employee development and growth.


  7. Helpful (17)

    "Incompetently Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Somerville, MA
    Former Employee - Anonymous Employee in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MedTouch full-time (More than a year)

    Pros

    MedTouch had the usual snacks and coffee.

    The hours were generally flexible, and the option to work from home some of the time was available.

    MT certainly knows how to sell. There's some charm and charisma at the top of the org chart, for sure. But you know, there are a lot of charming and charismatic used car salesmen, too.

    Cons

    As I see it, the early success of this company depended entirely on its being small and having a limited number of customers. It was only under those circumstances that MT’s deficiencies could be compensated for, that sales could continue, and that employee morale could be maintained.

    Once the company grew beyond the amount of work that the core development team could handle, the deficiencies became glaring, and MT has been trying to recover ever since.

    The two biggest deficiencies are:

    - So-so Development Team. There are some people who are great at specific things, but there aren’t enough generalists who combine that deep knowledge in one area with an overall view of the architecture of a MT website, or of software in general.

    - Awful Executives. The CEO made the mistake of hiring friends for some key management/executive positions, and while it's long been obvious to most employees at the bottom of the org chart that these people are simply not competent, the CEO is either unable to see it or unwilling to fix it, so those people linger, and in some cases, fail up to higher roles where their poor decisions can screw even more of the company.

    Also, billable hours are such a stress-factor for employees, and they are often used against the most conscientious employees.

    Advice to Management

    Fire incompetent executives. Honestly, this will fix virtually everything else.

    MedTouch Response

    May 10, 2018 – Talent Acquisition Lead

    I'm sorry to hear that your experience at MedTouch fell short of your expectations. That said, our development team does have an incredible depth of expertise and is actively working to transfer that... More

  8. Helpful (4)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedTouch full-time (More than a year)

    Pros

    I have to say, I love working for MedTouch. The culture is refreshing. People are driven to do the right thing. There is no internal politicking, and In September, the company held an Employee Appreciation Week where they went out of their way to appreciate everyone – nice touch. I find it rewarding to get to work on websites for hospitals across the country, including Newton Wellesley and Mass Eye and Ear just down the road here in Boston.

    Cons

    The commute into the city.

    MedTouch Response

    Oct 23, 2017 – Director, People + Culture

    It’s great to hear that you can feel and see the impact that you’re making for individual clients and the larger healthcare industry! Our mission to bring digital transformation to healthcare can... More


  9. Helpful (4)

    "Decent place to work, but not long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UI Developer in Cambridge, MA
    Former Employee - UI Developer in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MedTouch full-time (More than a year)

    Pros

    Some good talent and good work life balance.

    Cons

    Work was boring and redundant, very little variety.

    MedTouch Response

    Nov 2, 2017 – Talent Acquisition Lead

    We appreciate your willingness to share about your experience on our UI team. We know that building new designs is exciting and stimulating; we’re fortunate to have the opportunity to work on these... More


  10. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very smart people, always push you to do your best and help you out when needed

    Cons

    Need to prioritize better

    MedTouch Response

    Aug 28, 2017 – Talent Acquisition Coordinator

    Consistent feedback in collaboration is a central value in our company culture. It’s encouraging to hear that this helped to advance your skills and career during your time with us! Thanks for taking... More


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