Medallia Client Services Analyst Reviews | Glassdoor

Medallia Client Services Analyst Reviews

3 reviews

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Client Services Analyst

2.4
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Medallia CEO & Co-Founder Borge Hald
Borge Hald
3 Ratings

Employee Reviews

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Pros
  • Great culture and great atmosphere in the London office (in 20 reviews)

  • High productivity without high stress; good work-life balance (in 8 reviews)

Cons
  • not much work-life balance at this moment (in 14 reviews)

  • e career path) but the leadership identifies these areas and takes steps to improve (in 21 reviews)

More Pros and Cons

  1. Helpful (14)

    "Very comfortable place to work as long as you don't mind the strong groupthink culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Analyst in Palo Alto, CA
    Current Employee - Client Services Analyst in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time

    Pros

    People are helpful, nice, and somewhat lazy for the most part. (Others are worked into the ground and seem miserable.)
    Even though compensation is fair at best, other benefits are great. Lots of food/drink. Good healthcare/dental/vision.
    Very flexible work schedules (especially for parents who want to pick up their children after work). If you want to be able to play foosball for an hour a day or go for a walk, nobody seems to mind.

    Cons

    Career path is not defined, and management is more focused on building out the increasingly apparent hierarchy.
    It seems like a lot of people are very bored with what they do on the day-to-day. Work can be mind numbing and not particularly challenging. A lot of people cruise and do not challenge themselves, but they have a great work-life balance.

    Advice to Management

    Develop your management. A lot of random decisions about org have been made resulting in very tense environment.


  2. Helpful (14)

    "know what you're getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Analyst in Palo Alto, CA
    Former Employee - Client Services Analyst in Palo Alto, CA
    Approves of CEO

    I worked at Medallia full-time (Less than a year)

    Pros

    -Wonderful advancement opportunities for those that stay
    -Lots of perks (food, GoPasses, generous PTO allowances)
    -Even in junior roles given tons of autonomy and responsibility from day 1

    Cons

    -Stay away from HR and recruiting. Extremely disorganized and lacks transparency. Promotions and internal movement between departments happen based on favoritism and not merit or credentials.
    -Promote an elitist culture based on school rank rather than individual achievements - recruiting department encourages employees to only refer candidates that graduated from the Ivies or an Ivy competitor
    -Promotion of work-life balance is completely inaccurate and misleading. Nonverbal expectations to work completely around the clock.
    -Extremist company culture and focus on unity, almost to the point of brainwashing. Junior roles work best for those who are okay with having zero life outside of work. They invest a lot in creating a very fun work environment, but put so much focus on maintaining a Disneyland feel that whenever tense situations arise they are swept under the rug (i.e. different employees were fired and there was zero insight into what happened, and any inquiries were given the "shush" from management). Felt like nobody ever wanted to be the bearer of bad news.
    -Most of the responsibilities as an analyst are specific to the software product that the company sells - you learn a lot and are intellectually stimulated every day, but most of it won't carry over into roles at any other company.

  3. Helpful (2)

    "Medallia review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Analyst in London, England (UK)
    Current Employee - Client Services Analyst in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    People are great, culture is very good and very good perks such as free lunches! Silicon valley software firm pre-IPO and receive share. Leader in industry.

    Cons

    Not much trainer or management schemes, no idea of career path or structure.

    Advice to Management

    Training schemes please