Medallia Reviews | Glassdoor

Medallia Reviews

Updated October 16, 2017
202 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Medallia CEO & Co-Founder Borge Hald
Borge Hald
140 Ratings

202 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great culture, food, and people (in 19 reviews)

  • High productivity without high stress; good work-life balance (in 8 reviews)

Cons
  • not much work-life balance at this moment (in 14 reviews)

  • e career path) but the leadership identifies these areas and takes steps to improve (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (24)

    "Solid team and product - defining a new category in Enterprise SaaS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in Palo Alto, CA
    Current Employee - Engagement Manager in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Company offers growth opportunities, great leaders with vision, diverse and inclusive culture, Sky-is-the-limit attitude, customer/employee centric company. Real tech unicorn story.

    Cons

    Managing rapid growth is challenging. Finding the right team (people, structure and leadership) has been a long process - so much change has been challenging for some teams.

    Advice to Management

    Keep listening to your employees, to you clients - never stop Pushing for Great!


  2. "Amazing product and company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Analyst in New York, NY
    Current Employee - Professional Services Analyst in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    The product and company is growing rapidly

    Cons

    Work hours can get a little crazy at times

  3. Helpful (2)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant
    Current Employee - Solutions Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Engaging, fast paced, challenging, solving problems in an emerging market

    Cons

    A lot of ambiguity if you don't work well in that


  4. Helpful (3)

    "Senior Associate, G&A and University Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time

    Pros

    The team at Medallia is exceptional smart and supportive. They certainly recognize top talent and have a keen ability to translate various work, education and life experience into creative roles within the organization. The workspace is motivating, fun, flexible, collaborative and culturally inviting rather than limiting. They believe in their people and their career growth. They recognize that investing in employees translates to success for both them and their customers.

    Cons

    I have not found any cons.


  5. Helpful (5)

    "Trending in the right direction"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medallia full-time

    Pros

    Genuinely fun and intelligent employees, flexible work from home policy and some truly awesome managers.

    Cons

    Culture of consensus building across the organization that makes decision making difficult.

    Advice to Management

    Don't pat yourself on the back yet for the slight increase in VoM scores, there is still a ton of change that needs to happen, particularly in Professional Services. Continue to be transparent and communicate goals and milestones with the company as a whole.


  6. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Medallia (More than a year)

    Pros

    Great culture and fun to be around space. Smart people working here

    Cons

    Difficult to win lower end market deals


  7. Helpful (4)

    "Further SJW infection and deterioration of standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Mateo, CA
    Current Employee - Software Engineer in San Mateo, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    There are still some decent people around, but the proportion is much lower.
    The company is making decent money and expanding at a decent rate.

    Cons

    Since my last review, the SJWs have further infected this institution.
    Now the company believes "gender is non-binary" has has tampons in the men's room.
    The company signed deals with banks and the SJWs complained about "dealing with wallstreet / big banks"
    The company signed deals with some business that has connection with the current president and we see protest signs of "No racist, no sexist, no Trump XXX". Like what??? Whatever anyone's political opinion, what right does one have to protest within the company's premises?

    Advice to Management

    Left unchecked, the SJWs will ultimate create fiascos and destroy the company. These people can't be appeased and they will stop at nothing.

    Medallia Response

    Oct 5, 2017 – VP, People & Culture

    Thanks for expressing your viewpoints. Medallia has created a culture that is supportive of diverse perspectives and values the free exchange of opinions and ideas.

    We're proud that our company... More

  8. Helpful (16)

    "Hot mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Mateo, CA
    Current Employee - Vice President in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medallia full-time (More than 5 years)

    Pros

    Nice new corporate headquarters based in San Mateo (not ideal if you live in San Francisco). Some smart people. Good choice of snacks but who really cares about that

    Cons

    Poor leadership, poor product development, lack of clear strategy, overhyped & overly complex solutions, dysfunctional recruiting, lack of career advancement paths, widespread arrogance, politically charged environment, ungrateful co-founders who do not have the experienced to scale & lead to a successful IPO (clear need for new CEO & COO that can right the ship), exclusively backed by legendary VC - Sequoia Capital whose best days are behind them & hedging its bets on strongest competitor (Qualtrics is also backed by Sequoia..better tech...faster growth...Utah Silicon Slopes based...huge client base...aggressive move into enterprise & international markets), very weak channel partner ecosystem, very weak integrations, zero positive reviews on Salesforce Appexchange, lacking key speech analytics capabilities, newly chasing mid-market via Kampyle acquisition aka "Medallia Digital" self-serve product, long term outlook overall is very bleak in nascent niche market for feedback management with numerous stronger competitors & new entrants. What got you here will not get you to where you seek to go

    Advice to Management

    Look to be acquired ASAP


  9. Helpful (3)

    "Great place to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medallia full-time (More than a year)

    Pros

    I really enjoyed my experience at Medallia. The management team is insightful and at the same time considerate. Employees come from diverse background. The average age is young. The place is vibrant with a lot of energy.

    Cons

    Communication of business decisions can be improved.


  10. Helpful (8)

    "Proud to Work for Medallia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time

    Pros

    * amazing teams - everyone is super helpful, and willing to pitch in anytime you need.
    * the BEST culture - hands down, Medallia has one of the best cultures I have ever worked for.
    * Flexible WFH policy
    * Office perks
    * Challenging work - everyday is different and you need to welcome change often.
    * Benefits overall are great, and they are always working to make them better.

    Cons

    * no 401K Match
    * Remote offices don't have the same perks as HQ


Showing 202 of 206 reviews
Reset Filters