Medallia Reviews | Glassdoor

Medallia Reviews

Updated April 26, 2017
175 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Medallia CEO & Co-Founder Borge Hald
Borge Hald
120 Ratings

175 Employee Reviews

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Pros
Cons
  • not much work-life balance at this moment (in 13 reviews)

  • e career path) but the leadership identifies these areas and takes steps to improve (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (15)

    "Solid team and product - defining a new category in Enterprise SaaS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in Palo Alto, CA
    Current Employee - Engagement Manager in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Company offers growth opportunities, great leaders with vision, diverse and inclusive culture, Sky-is-the-limit attitude, customer/employee centric company. Real tech unicorn story.

    Cons

    Managing rapid growth is challenging. Finding the right team (people, structure and leadership) has been a long process - so much change has been challenging for some teams.

    Advice to Management

    Keep listening to your employees, to you clients - never stop Pushing for Great!


  2. Helpful (2)

    "Exciting CEM company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, Professional Services in Palo Alto, CA
    Current Employee - Senior Manager, Professional Services in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than 3 years)

    Pros

    Great people, challenging work, high paced environment

    Cons

    Frequent reorganizations, processes constantly being changed


  3. Helpful (2)

    "Culinary and Events Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary and Events Coordinator in Palo Alto, CA
    Current Employee - Culinary and Events Coordinator in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Great culture, food, and people.

    Cons

    Don't have a lot of our policies down yet because we're so fresh!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "You matter!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Reliability Engineer in Palo Alto, CA
    Current Employee - Site Reliability Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    * Great culture
    * Great projects
    * Flexible work arrangements

    Cons

    * Health benefits
    * 401K matching


  6. Helpful (3)

    "Can culture survive?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than 3 years)

    Pros

    This is a company with an incredible story of helping companies be better to their customers and employees---what could be easier to sell than that?

    Cons

    As a fast growing company transitioning leadership, tough decisions are being made, impacting employees on the ground.

    Advice to Management

    If we don't continue to add incremental value to clients, someone else will.


  7. Helpful (2)

    "Good learning; definitely could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Palo Alto, CA
    Former Employee - Senior Analyst in Palo Alto, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Medallia full-time (More than a year)

    Pros

    Good work life balance;
    Learning at my own pace;
    A lot of opportunities to interact with clients;
    Nice colleagues;
    Unicorn status;

    Cons

    Learning curve depends on individual;
    Promotion is slow and trajectory unclear;
    Too many failed internal initiatives resulted from unclear strategy roadmap;

    Advice to Management

    Need to really figure out the strategy roadmap and stick to it.


  8. Helpful (5)

    "Awesome culture, below par pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDR in Palo Alto, CA
    Current Employee - SDR in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Fantastic place to work. Expensive product, disruptive market

    Cons

    Payment reflects the high supply for the job. Limited career path currently

    Advice to Management

    If you want to be compared and thought of as the next SAAS based juggernaut, it would be helpful to reflect salary and benefits in that way too

    Medallia Response

    Feb 28, 2017 – VP, People and Culture

    We're glad that you think Medallia is a fantastic place to work--we do too! We know that historically it's been hard to make the jump from an SDR role into a Sales role. We hope that by expanding ... More


  9. Helpful (7)

    "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    The culture is unique - they promote a “growth mindset”. Onboarding is fantastic. The place, to a certain extent, still feels like a family. The team environment is very special even when the hours get long.

    Cons

    There are times when working with customers every day can be a bit repetitive, but I love my team. Transparency between departments can be improved.

    Advice to Management

    There are so many great people here. Don’t silo yourself. Also, I would rather hear "sorry we just can't share that" than a round about answer.


  10. Helpful (5)

    "Great place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    The company has a mission I believe in. Unique product that can do amazing things. Happy customers that are getting great value. Strong revenue growth and financials.

    Cons

    Inexperienced managers in many teams. Many are smart people but not experienced people managers, so expect to do your own prioritization. Many roles are high-pressure with demanding clients and tight timelines.

    Advice to Management

    The review process has to be improved. I am all for elevating standards, but too many people got surprised last year. Keep growing engineering.


  11. Helpful (5)

    "I love it here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than 3 years)

    Pros

    The company vision and purpose is fantastic.
    I get to support great and grateful customers.
    Smart and fun teammates.
    Work is varied. I get to to lead people and do technical work.

    Cons

    Company is much bigger now than when I started. Harder to be entrepreneurial yet processes are not yet great. Its harder to get things done.
    Most managers and leaders are very new. Quality can be variable so people can get lost.

    Advice to Management

    Keep focusing on customers and hiring hiring people that care about culture.
    Make sure there is strong leadership in each team.
    We need better systems across the board.


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