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Medallia Reviews

Updated January 18, 2018
210 reviews

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3.5
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Medallia CEO & Co-Founder Borge Hald
Borge Hald
143 Ratings

210 Employee Reviews

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Pros
  • Great culture and great atmosphere in the London office (in 20 reviews)

  • High productivity without high stress; good work-life balance (in 8 reviews)

Cons
  • not much work-life balance at this moment (in 14 reviews)

  • e career path) but the leadership identifies these areas and takes steps to improve (in 21 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great people, nice office, nice perks
    -a lot of room for movement within the business (in and outside your department)

    Cons

    -difficult preserving culture as we continue to grow


  2. Helpful (3)

    "Recently Joined, Excited About the Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Medallia full-time (Less than a year)

    Pros

    I went through a 2 1/2 - 3 month interview process interviewing with 5-6 people. While that might sound long, it wasn't - I was treated very respectfully, received honest feedback throughout, and while I met a lot of people, the more people I met, the more inclined I was towards the company and culture. Medallia does a good job conveying the importance of culture throughout the process. After attending their internal on boarding and getting to know the other new hires, I understand their rigor. I also felt the pay for my role was in line with other top company pay (I did my research).

    Cons

    The process isn't for everyone - you have to be patient and not in a big rush to get an offer - which suited me. I was in no hurry and it worked out. I enjoyed the process.

    Advice to Management

    No advice at this time - as a new employee I am excited by the direction the company is taking and the strong leadership that is both in place and being hired from top Silicon Valley companies.

  3. Helpful (18)

    "Had high hope - but feeling weird"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Talent Addition

    Over the past two years, Medallia attracted a group of sharpest elites to join via personal connections. Majority of them are in product development areas (engineering, design, product). These people brought the best ideas and mentality to the table. They are Medallia's best bet.

    Industry Experience

    The company is about customer experience management. Working here, you will have access to a rich portfolio of Fortune 500 companies. You will know what each vertical is about and you will learn a lot of industry experience from professional service team. Medallia used to operate like a consulting firm. The founders were consultants. They know each industry very well.

    Cons

    People & Culture?

    People come from diverse cultural and educational backgrounds. Some are liberal, while others are conservative, or neutral. However, just as extraverts always get paid with extra attention, the left-wing activitists do here as well. Being a culturally diverse company isn't about LGBTQ only. It is about encouraging other groups who are culturally shy to feel comfortable speak out too. It is about allowing people with different mindsets and cultural/political understanding to express their ideas. I do not see it happening here.

    Plus, can we get a detailed annual report on cultural diversity?

    We should not promote one group whereas ignore other groups. The TV screens, cultural activities, email broadcasts should not be occupied with just one group.

    The "famous" Cultural Onboard seems to be a bootcamp to create cult. People don't know what it is about until they join. Some like, whereas others hate. Past onboarders are not allowed to share their experience with new hires. Why it matters, why can't we have transparency?

    Slow and Conservative Decision Making

    The leadership is slow in moving fast and exploring new areas. Decision making takes months or even a year to finalize. Leadership is hesitant to let teams venture themselves - i.e. have a small team go full speed and build a MVP and quickly fail. I don't see it happening. Leadership and mid-management is conservative on capacity allocation. If the company wants to win, it needs to risk itself. Where is that level of entrepreneurial mentality?

    Meetings & Transparency

    At any time during the day, you will find all the conference rooms occupied. Do we really need that many meetings and negotiations? Are they for good purpose or for office politics / lobbying or planning? There are so many meetings planning for the planning... We need a meeting to plan for reporting to our manager. We need another meeting to plan for reporting the same thing to our director. We need another meeting to plan for reporting the same thing to our VP, then another to our O-team... Why?

    Advice to Management

    - People & Culture is not about supporting liberal extremists.
    - Move fast, think big. Willing to risk money for the unknown. Don't let politics ruin the momentum.
    - Less meetings = More productivity = Getting more concrete work done


  4. Helpful (5)

    "Challenging work...supportive team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    The team at Medallia is exceptional smart and supportive. They certainly recognize top talent and have a keen ability to translate various work, education and life experience into creative roles within the organization. The workspace is motivating, fun, flexible, collaborative and culturally inviting rather than limiting. They believe in their people and their career growth. They recognize that investing in their employees benefits both the company and the customer.

    Cons

    It may move to fast for some, but I find that exciting & challenging.


  5. Helpful (16)

    ""Meh"-dallia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in San Mateo, CA
    Current Employee - Professional Services in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Medallia full-time (More than 3 years)

    Pros

    Great place to learn how to survive in a technology company. You'll deal with periods of crisis, stability, growth, and pretty much everything you would expect from working in tech. On top of that, the people (well most of them), are terrific people to be around both inside and outside of work.

    Since no one really knows what's going on half the time you will have the opportunity to carve out of your own career path. Barrier to entry for a lot of positions is low, as long as you are not a complete fool and can play the politics. Gathering feedback, advising companies on how to better treat their customers, and developing the software to power it all isn't exactly MENSA level work.

    Cons

    Tribalism is pretty evident at Medallia. While not necessarily bad (i.e. your immediate teams will be very close and effective) this breeds behavior that makes people political which makes certain tasks stupidly difficult to accomplish (e.g. getting staffing for a project). Unfortunately, this also makes the company a breeding ground for weasels and sycophants.

    Diversity is lauded at Medallia - unless you have any inkling conservative leanings. If you're a conservative you may experience some micro-aggression (e.g. "wow, for a conservative you don't have that gun-toting, gay hating image), but nothing that will make you phone the ACLU. Just come into the office, do good work, and then go home to read Drudge Report.

    Finally there's a shocking dirth of emotionally aware, competent managers all the way up to the C-suite. If you want to survive here, learn to manage upwards and nod your head in approval.

    Advice to Management

    Keep improving the product or else we'll be eating dirt. We are a software company. You know when Yahoo acted like a marketing company and its platform slowly went to hell? Let's keep Medallia off that path.


  6. Helpful (8)

    "Amazing place so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    I want to first state that I haven’t been here very long but I did read all the reviews ahead of joining so your getting my first impressions and thoughts while I try and determine why there is such a disparity in reviews.

    1- I’ve met some amazing people and incredibly smart people on par with some of the best people I know!
    2- I get the feeling there is big shift occurring as Medallia enters their next stage of growth. I’ve seen this before and i guess I would call it growing pains. Some people just aren’t going to like a company getting beyond a certain size for good or bad.
    3- I get the impression some there seem to be micro-environments and some groups are much better managed than others. I get the impression they are aware and fixing those teams.
    4- There are no question Medallia has a huge opportunity. If you have ever had a horrible experience — they probably need Medallia. That said, I haven’t been in any company that didn’t have big challenges and it’s all about having the team work together to solve them. I truly believe the people here have a real chance to make an impact.
    5- while I’m super busy — it is a lot of fun.
    6. I’m amazed how nice people. It’s just plain enjoyable to be here.

    Yes — I have drank the Koolaid and I like it!

    Cons

    While it is probably too early to make any real judgements, I’ll give first impressions of perception on why some people may not like it:

    1- Medallia clearly has a good product but they need to make changes to get to 10x-100x more growth. I guess it’s a good problem to have but it can be painful for some that haven’t gone thru this before.
    2- sure the food is pretty decent but I’ve had better at Google, Facebook another other places. That said — I’m not here for the just have food so take my comments with a grain of salt and I’m a foodie.
    3- I hate the traffic. I still think it’s worth it but I hate the commute and traffic
    4- in reading some reviews — I feel some people feel negatively. I’m guessing the company is growing too fast for some people and it’s not the same anymore. I also think the company has big challenges they need to solve — but doesn’t every company?!

    Advice to Management

    Keep hiring great people and keep the culture and everything will work out. People usually leave because of their manager so keep the bar high to hire great leaders because that can make or break a team.


  7. Helpful (14)

    "Professional services needs an overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Mateo, CA
    Current Employee - Senior Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Medallia full-time (More than 5 years)

    Pros

    - potential IPO on the horizon might make it worth it for the employees resting and beating
    - new office
    - perks are above average

    Cons

    - uninspiring Work
    - product lagging features given that Medallia likes to pretend to be a market leader
    - sub par leadership that focuses its energy on the wrong places
    - driven away any one who was half decent

    Advice to Management

    Not worth wasting my breath

  8. Helpful (5)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant
    Current Employee - Solutions Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Engaging, fast paced, challenging, solving problems in an emerging market

    Cons

    A lot of ambiguity if you don't work well in that


  9. Helpful (1)

    "Amazing product and company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Analyst in New York, NY
    Current Employee - Professional Services Analyst in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    The product and company is growing rapidly

    Cons

    Work hours can get a little crazy at times


  10. Helpful (17)

    "Further SJW infection and deterioration of standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Mateo, CA
    Current Employee - Software Engineer in San Mateo, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    There are still some decent people around, but the proportion is much lower.
    The company is making decent money and expanding at a decent rate.

    Cons

    Since my last review, the SJWs have further infected this institution.
    Now the company believes "gender is non-binary" has has tampons in the men's room.
    The company signed deals with banks and the SJWs complained about "dealing with wallstreet / big banks"
    The company signed deals with some business that has connection with the current president and we see protest signs of "No racist, no sexist, no Trump XXX". Like what??? Whatever anyone's political opinion, what right does one have to protest within the company's premises?

    Advice to Management

    Left unchecked, the SJWs will ultimate create fiascos and destroy the company. These people can't be appeased and they will stop at nothing.

    Medallia Response

    Oct 5, 2017 – VP, People & Culture

    Thanks for expressing your viewpoints. Medallia has created a culture that is supportive of diverse perspectives and values the free exchange of opinions and ideas.

    We're proud that our company... More


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