Medallia Reviews | Glassdoor

Medallia Reviews

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Found 270 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
73%
Approve of CEO
Medallia CEO Leslie Stretch
Leslie Stretch
18 Ratings
Pros
  • "Great learning environment, and great culture(in 26 reviews)

  • "The company offers a decent work/life balance in several (but not all) teams(in 10 reviews)

Cons
  • "1- As we are the path toward IPO, work-life balance is definitely a challenge(in 15 reviews)

  • "Some growing pains with organization now over 1000 employees(in 23 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great Opportunity with normal growing pains"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than 2 years

    Pros

    Company prospects are great. We have product / market fit verified/recognized by top analyst in the space. The customer brand names, retention, and ACV per is just amazing! 1st class. Smart, smart, smart talent.

    Cons

    Perhaps waiting too long before transitioning from 'startup' to late stage/mature company. Taking too long to make hard but necessary decisions for the greater good of the company in the past but that seems to improving.

  2. Helpful (4)

    "Awesome vision but challenging work/life balance"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook
    Approves of CEO

    I have been working at Medallia

    Pros

    1- Amazing goals to transform customer and employee experiences. The best customers experiences you have had are likely as a result of Medallia in the hotels, resorts, businesses, etc 2- Competitive pay 3- Good people and challenging work

    Cons

    1- As we are the path toward IPO, work-life balance is definitely a challenge. 2- decent food for lunch 3- no matching 401k

    Advice to Management

    Invest in all your employees in all locations and recognize your best people will burn out if things if they continue to work weekends and holidays. Continue to make smart decisions and continue invest engineering and products in San Mateo as they are making a difference (See Forrester) Focus on growth and push sales and marketing.

  3. Helpful (5)

    "G&A"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Medallia

      Pros

      Nice offices (this perk is about to be taken away) Great central location Catered lunches

      Cons

      -No transparency -Cost conscience to the point of being penny wise pound foolish. Moving out of offices we’ve built out to we works! How embarrassing! - While we’ve gained a new CFO, we’ve lost a major executive in the acct organization who has many years of valuable experience. The group is now managed by a child.

      Medallia Response

      March 11, 2019EVP and CFO

      Thank you for your feedback. We are definitely in the process of making important changes to better support our business going forward. Our goal has been and will continue to be to manage our costs responsibly so we can best serve our customers, Medallians and grow our company. ...

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    • Helpful (1)

      "Market Leading Platform. Incredible co-workers. Great place to be"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Senior Management
      Current Employee - Sales 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Medallia full-time for more than a year

      Pros

      Market leader, CX is a relatively new space and Medallia is a clear leader. Our platform is ideal for Enterprise clients. We can have a real impact on our customers' bottom line and help them create raving fans. My co-workers are great people who genuinely care about me as a person, the company and our customers. New CEO is a no-nonsense guy who is making changes that seem to have been needed. I have a very positive...

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      Cons

      Our messaging could be simplified and easier to explain The training here is undergoing a change but as a relatively new salesperson at Medallia I think it could be better. Our pricing needs to be streamlined. No 401K match today

    • Helpful (2)

      "Decent (Aging) Platform but Very Inexperienced Sales Management Team"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales in Northeast, NY
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Medallia full-time for more than 2 years

      Pros

      Highly rated (but aging) platform Nice, helpful people at headquarters who want to help

      Cons

      Sales Management team is VERY inexperienced and lack the ability to lead an area sales team Many promises of going IPO that have been going on for a long time Culture away from headquarters is totally different and not for the better... Advice to salespeople considering a move here...check the turnover rates and reach out to any former Sales Director for candid feedback

      Advice to Management

      Take an honest inventory of your Sales Management and Solutions Consulting team to weed out the inexperience...this will have a positive effect on your Sales Dir turnover issues

    • Helpful (9)

      "Engineering in this company is a joke!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Engineer in San Mateo, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Medallia full-time for more than 4 years

      Pros

      Pre-IPO company with not very many prospects.

      Cons

      The architects at Medallia could barely qualify for staff engineer position in any other silicon valley company. All of them have risen due to brown nosing rather than accomplishing something significant. If you are not from Argentina you do not belong here.

    • Helpful (3)

      "Good company/opportunity almost outweighed by growing pains"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Approves of CEO

      I have been working at Medallia full-time

      Pros

      Leading company and product in a great industry, company in position for an IPO, good and helpful people, great customers

      Cons

      Lots of growing pains, inexperienced management (hires) worsened by high turnover, company has a lot to figure out with internal processes and support, poor communication and alignment across the board, politics play a factor in these. Surprisingly weak structure for a company of this size and maturity

      Advice to Management

      If you can't hire experienced managers or leaders, develop better ongoing training and support to set up teams for success. Improve cross functional coordination and actually invest in sales operations and enablement. Currently there's close to none and will get worse as the company grows in size and offerings

    • Helpful (5)

      "Great Vision but challenging work/ life balance and bad paternity leave policy"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Manager in San Mateo, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Medallia full-time for more than a year

      Pros

      Company is a leader in the CX Space. Awesome talent and really good product.

      Cons

      High attrition rate and Employee experience is very poor.Not much family/ work life balance and bad policies on Paternity leaves.

      Advice to Management

      HR should have good policy on Paternity break and have good work lifebalance

      Medallia Response

      February 28, 2019EVP & Chief People Officer

      Thank you for sharing your thoughts on Glassdoor. At Medallia, our practice has been to offer parental leave of absence/new baby bonding time benefits consistent with and competitive to market practice. However, I’m also happy to convey that our team is continually evolving our ...

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    • Helpful (9)

      "Fantastic and super smart people"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Medallia full-time

      Pros

      Love working with my current team of professional, intelligent and experienced individuals. We learn a lot from one another and openly share our learning experiences, positive or otherwise.

      Cons

      Management is overly consumed with financials versus focusing on the customer experience...which is a little ironic.

      Advice to Management

      Take care of (recognize AND reward) the employees who work hard and produce results.

    • Helpful (5)

      "Used to be an amazing company; special place to grow your skills and career."

      StarStarStarStarStar
        Former Employee - Specialist and Manager 
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Medallia full-time for more than 2 years

        Pros

        *Interesting technology *Feeling of teamwork (prior to 2018) *Opportunity to develop and grow (prior to 2018) *Feeling of teamwork and trust (prior to 2018)

        Cons

        *Stay away from People & Culture. HR leadership does not role model the refreshed Company Values.

        Advice to Management

        *Figure out why the company was special prior to 2018 and replicate that. It used to be a special place and I'm grateful for the opportunities I was provided. Look into the practices and leadership of People & Culture, pull the covers back before it it too late. Ultimately, I really do care about the company and people and want everyone to be successful.

        Medallia Response

        February 14, 2019Chief People Officer

        Hello, Thanks for sharing your concerns about how the company culture, practices and processes are evolving as we grow and scale. As you correctly state, there have been changes over the past year, 2018, that have directly impacted some of the company's past practices. Some ...

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      Found 270 reviews