Medallia Reviews

Updated Jul 7, 2020

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3.9
70%
Recommend to a Friend
87%
Approve of CEO
Medallia President and Chief Executive Officer Leslie Stretch
Leslie Stretch
81 Ratings
Pros
Cons
  • "Growing pains are natural, but can create discomfort(in 25 reviews)

  • "No real career path (especially if you aren’t a transfer from the North American office or have not(in 23 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (10)

    "winning company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than 3 years

    Pros

    Medallia is the enterprise software startup that created a distinct product category, Experience Management, and went on to become a public company. As the company finds success in the market with customers, employee benefits are increasing linearly. The new gym benefit is nice and covers my spouse! Flexible office locations in San Francisco and the peninsula are nice, and the meetings are all very remote friendly. The lunch services are nice and convenient. Electric car charging on site makes commuting "free" and easy. As the company gets bigger globally and makes strategic acquisitions, career opportunities open up. There is always an opportunity to get in front of customers and "own" something bigger than your title, and critical to the business. People take on a lot of responsibility, and then "do what they say".

    Cons

    The only constant is change. You must find a network of trusted colleagues, managers, and friends to stick with your original instinct and stay with the company as it evolves quickly to meet the demands placed on it. It's tempting to make career changes when things are uncertain, but in the long run you are better off sticking it out. It takes 4+ years to make a lasting impact.

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  2. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Director of Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than 3 years

    Pros

    Incredible leadership team, amazing product and great support for sales.

    Cons

    Enterprise focused and difficult for smaller companies to buy

  3. "Practices What They Preach"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Alliances in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than a year

    Pros

    To sell other organizations on the idea of improving their customer and employee experience, Medallia focuses on doing just that for its own customers and employees. It's wildly refreshing to be surrounded by a majority of employees who are rockstars at what they do. Selling the industry-leading platform makes life easy as well.

    Cons

    As Medallia gets more comfortable operating as a public company there have been and will continue to be growing pains with regards to internal operating cadence.

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  4. "Working at Medallia"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Director of Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than a year

    Pros

    Good management; good career growth opportunity

    Cons

    Comp plans are confusing, have changed randomly.

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  5. Helpful (1)

    "Transparent, growing, exciting, challenging"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pre-Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for less than a year

    Pros

    The culture at Medallia is absolutely phenomenal - so much positivity and support, and open sharing of the challenges we all have to make us stronger at our jobs. I feel more and more confident each day about deciding to join this company. I'm overwhelmed by it sometimes (in a good way!). Focus on the mission, do great work, and working at Medallia will be nothing but rewarding.

    Cons

    Growth is so fast that sometimes it's a bit disorganized (exciting nonetheless though).

  6. Helpful (4)

    "Depends on your team---your experience can vary greatly"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medallia full-time for more than a year

    Pros

    CEO is a veteran at growing startups. Generally, he aspires to do the right thing for employees. He's better than the founding team in leading the company.

    Cons

    Some department leaders are horrible, such as product marketing, sales, some parts of professional services

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    Medallia Response

    June 12, 2020

    Although they may hold the title of manager, we expect our managers to be coaches before anything else. Feedback is so important so at any time, anyone at Medallia can solicit feedback, give feedback or reach out to a senior leader or the executive team if they feel unheard or unsupported. We use our own products, allowing Medallians multiple avenues to give anonymous and confidential feedback. We take this feedback seriously and action accordingly. To us it is all about creating an awesome employee experience for our Medallians.

  7. COVID-19
    Helpful (1)

    "one year in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Time 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than a year

    Pros

    The company has been through a lot of change in the last year. Private to public was big, new executive team was a good change. Glad I joined when I did. The company's response to the pandemic has been a positive and supportive one. Overall really glad I am here.

    Cons

    Being remote during the pandemic has been a transition. I prefer working from home but I know others struggle.

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  8. Helpful (1)

    "Medallia is the best company I've worked for, awesome culture!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medallia full-time for more than a year

    Pros

    Great culture, great people, I feel empowered as an employee

    Cons

    The product space is competitive

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  9. Helpful (7)

    "Great place to work... 3 years ago."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruitment Coordinator in Palo Alto, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Medallia full-time for more than 3 years

    Pros

    People were great to work with

    Cons

    Not the same anymore Changed completely

  10. Helpful (12)

    "Great work/life balance but stagnant culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Medallia full-time

    Pros

    - Benefits package is decent, however still not as good as previous companies. - Bright and hardworking colleagues! People really seem invested in their work. - Resources are abundant. - Great work/life balance. - Easy to work remotely as needed.

    Cons

    - Tribal knowledge is still abound. While the answers are there, you will likely have to use a convoluted intranet or chase people on Slack. - Poor communication across teams and interdepartmentally. Information comes to you at the last minute or often not at all. You need to think on your feet quickly. - Poor diversity when hiring black or latino people. How am I 1 of 2 latinos in my office? Not a great look. - Weird office environment. It's impossible to get to know anyone. All they ever talk about is work-- during lunch, during happy hours, during coffee breaks. Hard to get a real feel for anyone at all.

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Found 331 reviews