Medallia Reviews | Glassdoor

Medallia Reviews

Updated July 21, 2018
242 reviews

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3.7
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Medallia CEO & Co-Founder Borge Hald
Borge Hald
167 Ratings

242 Employee Reviews

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Pros
  • "Great culture and great atmosphere in the London office" (in 24 reviews)

  • "The company offers a decent work/life balance in several (but not all) teams" (in 10 reviews)

Cons
  • "not much work-life balance at this moment" (in 15 reviews)

  • "Growing pains: the company is growing so fast that I think it’s going thru pains as it scales" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great culture and dynamic working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    - A customer use case that every company needs - happy and loyal customers!
    - Industry leading product
    - Seasoned and dependable colleagues and leadership at all levels in the org
    - Diverse workforce
    - Great and supportive working culture
    - Nice campus and working environment

    Cons

    - None. Usual issues in a fast growing company that will be overcome


  2. "Destined for IPO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    1- people are amazing
    2- unlimited PTO and generous family leave
    3- decent pay and benefits
    4- free food
    5- likely destined for IPO at some point in time
    6- great products that customers want
    7- excellent leadership team since 2016
    8- lots of opportunity for growth
    9- food is extremely healthy
    10- lots of fun activities monthly

    Cons

    1- this is obviously team dependent but Medallia culture leans to move very fast to the point that work-life-balance can be non-existent for some teams. One needs to really be cognizant or they will burn out
    2- surprisingly lean organization for its size meaning that one is expected to do multiple jobs which is unusual for a company of this size but it’s getting better.

    Advice to Management

    Keep up the good work and get us to IPO or acquisition and keep listening to your employees as they are your greatest asset.

  3. "Fantastic products and market potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medallia full-time

    Pros

    Good balance of competitive and knowing what matters

    Cons

    Need to be more differentiated in the basics


  4. Helpful (2)

    "Solutions Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time

    Pros

    I have not been here long but Medallia offers great benefits, great compensation, and free lunch. There is a family environment not only amongst your team but Medallia as a whole, this is the type of culture they nurture and it pays off! In addition, I get to work with many different varieties of companies and learn lots about each of them. Also, there is an open vacation policy. This place is great.

    Cons

    So far I have not experienced any negatives about Medallia but as soon as I do I will report. Well there is the fact that they do not match 401k but compensation more than alleviates that issue.


  5. Helpful (2)

    "Best Comoany Ive Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Brookhaven, Muscogee, GA
    Current Employee - Sales Director in Brookhaven, Muscogee, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    One of the absolute best places to work. People are smart, caring, and always willing to lend a hand

    Cons

    Be ready to work, but it's worth it.

    Advice to Management

    Keep investing with your customers voice at heart.


  6. Helpful (1)

    "Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Medallia full-time

    Pros

    People, SaaS Company, Leader, World class customer references, Solid Expansion across the globe with a solid strategy for now and tomorrow. High level management team in Sales with a proven experience

    Cons

    It is part of the game, results are key for any pre IPO Company but also for IT org. in general. Be able to face challenges everyday and learn not only about sales. Go out of your confort zone frequently, which can be exciting as well.


  7. Helpful (7)

    "Come for the comp, stay for the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Accepting culture
    Encouraging mentors
    Cooperative orgs
    Flexible career paths

    Cons

    Culture clearly not pervasive/consistent in some silos
    Expect to have to work ~50 hours in a week during 3-4 critical months

    Advice to Management

    You were probably hired for your personal brand, so adopting the "vulnerability" approach may seem unnecessary or inconvenient. But the people reporting to you absolutely appreciate it when you do strive to use it as the driving force behind your management. They all discuss it when you leave the room, and they'll idolize you for that sort of respect and honesty. It even mobilizes the least proactive of us.

  8. Helpful (4)

    "Company still going through some growing pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Awesome coworkers. Medallia has a unique culture that is hard to explain. Very flexible work from home policy which is an excellent perk in this crazy Bay Area traffic. Compensation is competitive. Depending on time but work and life balance is very good. Company is still growing and expanding into different markets.

    Cons

    Too many escalations. Sometimes it feels like there are too many chefs and not enough Indians. People need to be more accountable and take more ownership. There can be a lack of urgency.

    Advice to Management

    Be more transparent. As we keep growing and hiring more people, it’s important that we remember what it means to be a Medallian. There will be bumps along the way but the journey is the reward, not the destination. Keep your employees engage and happy. Let’s turn CEM market into the next CRM. We can all do this together if everyone believes in the company and it’s mission.


  9. Helpful (12)

    "Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director
    Former Employee - Sales Director
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Medallia full-time (More than a year)

    Pros

    I was never pushed harder professionally. I'll be forever thankful for the learning and skills gained. I now have a new definition of "stress."

    Cons

    Out of 22 sales reps in my new-hire orientation, 75% or more of them left within 6 months and I only know ONE that is still at the organization 2 years later.

    Let me repeat that...

    Out of 30 sales reps in my new-hire orientation, 75% or more of them left within 6 months and I only know ONE that is still at the organization 2 years later.

    Don't be fooled by the IPO talks...they have been going on for 5+ years now since the old PTC management team took over (all of which are gone now...). A handful of reps are making HUGE well deserved money, however, its sink or swim. Just know what you are going into...

    They claimed the average rep is fully ramped in 6 months during my interview process. Comical. I know about 30 reps who didn't sell a dime in over a year and left.

    Advice to Management

    Set expectations properly during the interview process. The sales culture is vastly different than the Palo Alto company culture.

    Medallia Response

    May 11, 2018 – VP, Americas Sales

    Thanks for the feedback -- and for your willingness to call out very clearly both what worked (learning and skill development) and what didn’t. It’s clear that, on balance, your experience wasn’t... More


  10. Helpful (2)

    "Manager, professional services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Amazing people and culture. Simply the best I've experienced

    Cons

    Private company therefore resources can be tight.

    Advice to Management

    Keep up the amazing job!!!


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