Medallia Reviews | Glassdoor

Medallia Reviews

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Found 262 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
69%
Approve of CEO
Medallia CEO Leslie Stretch
Leslie Stretch
16 Ratings
Pros
  • "Great learning environment, and great culture(in 26 reviews)

  • "The company offers a decent work/life balance in several (but not all) teams(in 10 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    Great Opportunity with normal growing pains

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than 2 years

    Pros

    Company prospects are great. We have product / market fit verified/recognized by top analyst in the space. The customer brand names, retention, and ACV per is just amazing! 1st class. Smart, smart, smart talent.

    Cons

    Perhaps waiting too long before transitioning from 'startup' to late stage/mature company. Taking too long to make hard but necessary decisions for the greater good of the company in the past but that seems to improving.

  2. Helpful (5)

    Fantastic and super smart people

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Medallia full-time

    Pros

    Love working with my current team of professional, intelligent and experienced individuals. We learn a lot from one another and openly share our learning experiences, positive or otherwise.

    Cons

    Management is overly consumed with financials versus focusing on the customer experience...which is a little ironic.

    Advice to Management

    Take care of (recognize AND reward) the employees who work hard and produce results.

  3. Helpful (4)

    Account Director

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than a year

    Pros

    As a seller the Medallia Platform is incredible. Our customers love us. Quotas are reasonable. I have yet to meet anyone who does not want to help me succeed.

    Cons

    Like others have stated we have some growing pains. The sales culture has changed for the better. This is a young, growing and complex space and while the value proposition is clear in our existing target markets (Retail, Hospitality, etc.) it can be challenging to articulate in new and untapped markets. It takes a few months to clearly understand all that we can do for our customers.

    Advice to Management

    Keep the path we are on now. Let's continue to increase the ease of use for the platform. Let's drive value in new markets and lets get this IPO completed in 2019.

  4. Helpful (6)

    Exciting NTM!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time for more than 4 years

    Pros

    My fellow Medallians are great! The mission we're delivering on each day is exciting and feels important. I'm also very hopeful for the future with our new CEO, Leslie!

    Cons

    For me, the constant change and challenges is really exciting and I'm getting the most amazing experience being a part of it all. However, this could cause anxiety for people who are not up for this level of ambiguity.

    Advice to Management

    Leslie, you are making a lot of tough changes but we need this. I also appreciate how open and direct you are. Keep going!

  5. Helpful (9)

    Growing Pains & Lack of Transparency

    StarStarStarStarStar
      Former Employee - Anonymous Employee in San Mateo, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Medallia full-time for more than 2 years

      Pros

      Company is likely going public soon

      Cons

      All of the comments on growing pains are real as well as inexperienced leadership. Promotions aren’t very clear and seem to be done based on popularity rather than performance.

      Advice to Management

      Be more transparent

      Medallia Response

      November 10, 2018EVP & Chief People Officer

      Thanks for your feedback on your experience at Medallia. To offer perspective on the process applied for job leveling and promotions, Medallia evaluates several factors when considering promotions, including job scope, complexity, and impact to company. We evaluate for promotion ...

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    • Helpful (10)

      Promotes people based on race even when it is obvious they are inexperienced and have no clue on what they are doing.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in San Mateo, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Medallia full-time for more than 2 years

      Pros

      Most people are nice and that’s one of the reasons why I have stayed. I really identified with it and felt like I was making a difference for customers everywhere and was forming a strong relationship between departments.

      Cons

      There are race issues at Medallia and are intolerable and just wrong. It’s sad to see people without experience being promoted while the ones that are driving the team to success are being left behind because of age and race or just because they are quite and just do their job.

      Advice to Management

      Create a fair environment where people are being recognized for their arduous work and not because they may have good relationships with upper management

      Medallia Response

      November 2, 2018Director, Inclusion & Employee Relations

      Thank you for your feedback. I can assure you that we take the concerns you’ve shared on Glassdoor very seriously. At Medallia, we are committed to a fair and equitable environment, where all Medallians have an equal opportunity to succeed, regardless of race, gender, age, or ...

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    • Helpful (6)

      Understaffed and undertrained

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend

      I have been working at Medallia full-time

      Pros

      People- most people are kind, smart, hardworking people.

      Cons

      Medallia suffers from a culture of gas-lighting masquerading as “growth-mindset.” The truth is, there are very *few* people who actually know the product, but the bulk of the work is the blind leading the blind. There’s such an emphasis on “quality” but training and enablement is increasingly de-emphasized. Initial product training used to be two weeks and is now majority online, support office hours are 15 minutes a...

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      Advice to Management

      Leslie, if you’re going to keep talking about how great of a product we have, you’re eventually going to have to back it up with people who know how to use it.

      Medallia Response

      November 9, 2018SVP, Professional Services

      Hello and thank you for providing feedback about your experience. While I appreciate the perspective, I disagree with your view regarding product knowledge. I’m incredibly proud of our Professional Services organization, which achieves high marks from our customers, garnering NPS ...

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    • Helpful (2)

      New ERA

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Director 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Medallia full-time for more than 2 years

      Pros

      The new CEO, Leslie Stretch, is decisive and is focused on the big picture. He's transparent and shares news with the entire company. He's actionable and is already demonstrating accountability to employees. He's brought urgency. Willingness to make hard decision and lead change. Strong ELT. Very excited about the future. We have a world class F500 customer. I was blown away at our customer conference by the...

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      Cons

      Hopeful benefits will improve. We work really hard. 4pm Cal Train deadline - hard to reach out people if you are outside of San Mateo

      Advice to Management

      Sales / AM sellers are working hard, but comp doesn't always align to the barriers our of our control we often have to sell around on a daily basis. Unclear on career options

    • Helpful (5)

      Medallia is finally facing up

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager in San Mateo, CA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Medallia full-time for more than 4 years

      Pros

      New CEO !! Been there before. Understands the space. Appears to knows what needs to be done to take the company to future greatness. Action-oriented. Not afraid of making tough calls. The product sits in an incredible space. A lot of leading brands using the product

      Cons

      Too many people, for too long have been fixated on the IPO. There is real momentum towards this now so nobody needs to whisper it in the corridors anymore. Benefits are not where they need to be to attract the very top talent or those planning for their retirement - No 401k matching Opportunities to move up or around the organisation are not easily found. Hard to map out your career. Been a few too many changes above...

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      Advice to Management

      The company coupled with a world-class product should be hitting the 4+'s at least on these rankings. Unfortunately, something within us, up to now has been holding us back. Now with Leslie onboard we can really start to build a world-class organization on top of the product. The changes were needed. Now let's push on.

    • Helpful (9)

      Lack of inexperienced people managers

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Manager in San Mateo, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Medallia full-time for more than 4 years

      Pros

      Maybe there will be an IPO

      Cons

      I’ve watched grade inflation across multiple organizations with people getting promoted to people management roles without understanding what it entails. Since it happened across the board, Medallia at best has mediocre people management and at worst toxic managers who mistake micromanagement for good management. Realize that the needs of a college grad are different from folks with experience

      Advice to Management

      I’m not sure if management can actually help but I’d recommend asking people who aren’t homegrown medallians for feedback on how to improve people managers. This will enable to to realize people’s full potential and reduce unnecessary feedback and micromanagement

      Medallia Response

      November 8, 2018VP, Talent & Employee Experience

      Thanks so much for sharing your feedback and perspective on people managers at Medallia. To respond directly, I’ll share that, as Medallia has grown quickly so too have we grown our people manager population. We have hired phenomenal individuals, however, we acknowledge not always ...

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    Found 262 reviews