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Medallia

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Medallia

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Medallia Employee Reviews about "manager"

Updated Aug 15, 2022

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Found 31 of over 675 reviews

3.8
64%
Recommend to a Friend
73%
Approve of CEO
Medallia President and Chief Executive Officer Leslie Stretch
Leslie Stretch
268 Ratings

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "manager"

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  1. 3.0
    Former Employee, more than 5 years

    Promotes immature, impatient and inexperienced leaders or shuffles ineffective ones on to “special projects”

    Mar 13, 2018 - Implementation Manager in San Mateo, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay and benefits are fair for the Bay area. Mission is still a big part of why I stayed. I really identified with it and felt like I was making a difference for customers everywhere. People for the most part are kind and helpful. New office in San Mateo is beautiful and thoughtfully designed. Software is solid and fun to configure. Big moves to modernize and scale what we do, and we have some of the best engineers and Ops people in the industry. Global offices were established with hard work, blood, sweat and tears. They have been Aarons for a while now, unlike other companies who quickly shutter low performers. They're truly a global company.

    Cons

    Professional Services still hasn't figured out how to employ a staffing model that doesn’t burn through people. Each manager is split into 7-10 projects and teams. Teams are global yet they are all split into 10-15 projects. At the same time, we have to pretend that we work for one client and give the perception that we are 100% focused on each special snowflake. Take a look at the individual squads where people have left for other companies or other departments. Most of them were amazing managers and analysts but decided not to continue getting abused by colleagues and clients. Having actual conversations is frowned upon. Instead you will succeed by sucking up to those above you and keeping quiet. No innovative conversations allowed.

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    21 people found this review helpful
  2. 3.0
    Former Employee

    Work-Life Separation

    Sep 2, 2016 - Software Engineer in Palo Alto, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Medallia is a technology company that has experienced solid growth for 15 years, and is used by many of the world's top businesses to make their customers happier * Medallia consistently has one of the best sales teams I've ever had the pleasure to work with. * The physical space that the main Medallia offices are in is lovely.

    Cons

    * Unlike many Silicon Valley companies, there is free lunch only some of the time * Hierarchical structure - your future at the company is entirely dependent on your manager. If you don't like and trust your manager, you have no future at the company. * 'work-life balance' - in general, people are able to work a regular 9-5 shift if they want to, and different (possibly longer) hours if they want to. There's slight pressure to work more, but not particularly strong. HOWEVER, there's a strong sense throughout the company that your life at work and your life outside work are one and the same. You're expected to talk about your outside hobbies at company meetings, and expected to promote the company to your friends outside of work.

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    9 people found this review helpful
  3. 2.0
    Former Employee, more than 3 years

    Expect an Exodus after the IPO

    Jan 2, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - I expect my stock options to do well. - Strong and steady revenue growth - Product has some very strong differentiators - Nice office space in a good location - Young and fun employees

    Cons

    I've worked at 4 companies full-time. The other 3 (2 before Medallia and 1 after) have been great experiences. Medallia is the only poor experience. UNGRATEFUL LEADERSHIP From early on, I felt stiff-armed by executive leadership, especially when trying to engage the CEO and President in general conversations. I worked on two projects outside of my normal job that had very significant and quantifiable impacts. In the past, I used projects like these to accelerate my career. At Medallia, I was thanked by my coworkers, but NO ACKNOWLEDGEMENT from senior leadership. Not even a 'great job' via a private email. I even received the lowest annual raise ever in my career (which my manager fixed after I appealed). It happened to many other people as well. For example, they created a 'Customer Success Manager' position and hired several people for it. Six months later, they terminated the role and invited the current staff to 'apply for other positions'. There are many more examples, such as when they tried to drain everyone's accrued PTO, suddenly stopped allowing ALL team-lunches (the CFO didn't understand/care that we often bribed people with free lunch in exchange for working on special projects)...etc. BUGGY PRODUCTS Working with the Medallia system is like working on the Millennium Falcon in Star Wars. It can do some amazing things, but it is terribly buggy. It creates a LOT of friction with clients and depression/frustration among the many people in Services and Implementations. The company has been working to improve this, but it'll take a few years to improve stability (which means less effort on truly innovative projects). Everyone working there now pays for the sins of the past by having to go overboard with quality control. The work is very cumbersome and unfulfilling which is hurting the culture.

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    46 people found this review helpful
  4. 1.0
    Current Employee, less than 1 year

    Culture is a myth and just a marketing tool. Not a company for engineers

    Apr 29, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    free food, close to the train station. Good office.

    Cons

    This company is good for managers. They can say speak or write anything without being accountable to the engineers under them. They are more like a boss who cannot be questioned. HR is powerless and is trained to protect the manager in case an issue happens. Managers are not accountable for their actions towards their engineers. So to keep yourself safe the best choice is to be a silent sufferer. They have their set way of technically doing things and are not welcome to new approaches. They are selling a culture that does not exist. For engineers, if you are a good coder you will get frustrated. Most managers are experienced and think that they are in control of your lives.

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    11 people found this review helpful