Medallia Employee Reviews about "people"
Updated Aug 15, 2022
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Found 270 of over 675 reviews
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Top Review Highlights by Sentiment
- "Brutal Layoffs at the beginning of the year, most people hadn't even been at the company a year." (in 7 reviews)
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This rating reflects the overall rating of Medallia and is not affected by filters.
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Reviews about "people"
Return to all Reviews- Current Employee, more than 1 year★★★★★Featured Review
Pros
- Benefits: Competitive salary, fantastic health insurance (for U.S.), mental health days, unlimited PTO with a culture that encourages you to take it - Culture: Everyone is helpful, fun, and understands that there's a world outside of work. I've also never worked anywhere (in 15 years) that was so genuinely committed to DEI. - Work: I really enjoy my projects here. I also appreciate that everyone gets recognized for their ideas and the work they produce.
Cons
- This is hardly a dealbreaker, but there aren't consistent opportunities to get to know Medallians outside of your own team, such as hosting fun Slack channels or weekly (virtual) happy hours.
Continue readingThank you for taking the time to leave us your feedback. We are glad you value the efforts we have put into creating a positive and welcoming company culture.
- Former Employee, less than 1 year★★★★★
Pros
Supportive team, good management, good product
Cons
Very large sales team if that's not what you want
- Current Employee, more than 1 year★★★★★
Sell The Dream, Service The Nightmare
Jul 30, 2022 - Customer Success in New York, NYRecommendCEO ApprovalBusiness OutlookPros
-Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine
Cons
-Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)
Continue reading - Current Employee, more than 1 year★★★★★
If you're on a big account or have a difficult client, get ready for a poor work/life balance
Aug 6, 2022 - Technical AnalystRecommendCEO ApprovalBusiness OutlookPros
- Everyone is normally very nice and always willing to help - I've gotten the chance to work with very smart and capable coworkers
Cons
- Have had to give up Friday nights and cancel many plans after work for having to work late - Currently the company is having issues with people resigning or leaving Medallia and it's causing huge strains across the Professional Service teams - So far when the company makes plans for trainings or take team members out for lunch, I don't have any time to be able to attend or take advantage of those times with the workload that's on my plate. - Yes they are many challenges that can help you develop your problem solving skills but get ready for very convoluted systems and rushed implementations that have you mentally drained day in and day out.
- Former Employee, more than 3 years★★★★★
Pros
CEO genuinely seems to advocate for employees interests (healthcare, commutes, 401k, etc.) Engineering seems relatively solid, with a lot of things done in-house which gives greater hands-on experience
Cons
Some teams focused on legacy product maintenance, execs have a bit of typical CEO-speak communication.
- Former Employee, more than 1 year★★★★★
Good place to get a head start
Jul 19, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Good place to build skills
Cons
Management can be stuffy due to acquisition
- Former Employee, more than 1 year★★★★★
After buyout there was a rush to the door
Jul 27, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Was a fun place to work for a while
Cons
After the buyout anyone worth a damn movesd quickly to the door, and what was left became a toxic environment. For a company that markets themselves as an employee experience company, they ignored the internal feedback of their own employee experience
- Current Employee★★★★★
Good Place to Work, but losing some of it's shine
Jul 15, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
High quality of professionalism between peers, dynamic environment with a lot of opportunity.
Cons
Ever since the Thoma Bravo takeover, Medallia has been squeezing its professional services organization to deliver more with less resources.
Continue reading - Current Employee★★★★★
Pros
Culture was great and most people
Cons
Direct management is new and opposite of company overall culture
- Current Employee, more than 1 year★★★★★
Pros
- Very bright and engaging people - Company focus on well being of employees - The solution is top notch, but more expensive than peers - Sales comp is aligned to industry if you're able to make your number (big IF)
Cons
- There's 2 camps for sales. Those that been here for multiple years and those that haven't. You either get treated with preference (which is earned) or you sink or swim. Sales management understands this by hiring more and more sales people knowing that they will lose a lot of new people - Very little leads - you grind it out all the time. Unless you're assigned some established accounts - Sales management is a very Bro Culture - very insular, little transparency and self serving. It feels disingenuous - Company growth strategy seems to be buying smaller companies and driving business with their products -Horizon looks murky due to economy - this is not a must have solution
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