Medecision Reviews | Glassdoor

Medecision Reviews

22 reviews

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Medecision President & CEO Deborah M. Gage
Deborah M. Gage
12 Ratings

22 Employee Reviews

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Pros
  • A lot of employees get to work from home and yet we are still a close knit and cohesive unit (in 13 reviews)

  • Flexibility allows for work-life balance (in 11 reviews)

Cons
  • Work life balance is a challenge but a lot of this can be controlled by employees setting their own boundaries based on their own preference (in 12 reviews)

  • In some instances, there are elements of senior management to whom the word "help" means "do the job for me while I look on" (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "Spiffy Workplace but Favoritism & Retaliation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Wayne Heights, PA
    Former Contractor - Anonymous Contractor in Wayne Heights, PA
    Doesn't Recommend

    I worked at Medecision as a contractor

    Pros

    An otherwise, open environment in which you will come across some exceptionally talented people. The IT team is generally very helpful and easy to work with. The office space is also inviting and offers a "modern" look.

    Cons

    Management will give preferential treatment to certain employees, turning a blind eye to activities such as vaping within the workplace. Anyone raising objection to these questionable activities will be subject to retaliation, cover-ups, and premature dismissal depending on how close the relationship between the employee is to management.

    Advice to Management

    Using scare tactics and social manipulation should never be part of the workplace.


  2. Helpful (10)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Wayne, PA
    Former Employee - Software Developer in Wayne, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Medecision full-time (More than 3 years)

    Pros

    Reasonable compensation and time off
    good work/life balance

    Cons

    Management had lost it's connection to the underlying teams
    Monolithic legacy applications are holding company back technologically
    lack of new product vision: new projects were based around customer funding instead of new approaches that provide resale opportunities

    Medecision Response

    May 11, 2015 – Chief People Officer

    Dear former Medecision team member, You are correct that Medecision had a history of prioritizing development around specific customer needs. In its first 20 years, Medecision produced care... More

  3. Helpful (21)

    "Poorly Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medecision full-time (More than 3 years)

    Pros

    - Very flexible work from home policy. You can setup a schedule where you work from home full time, which is very progressive.
    - Brand new facilities opening 9/22 for folks who work in the office
    - The developers and QA engineers who have been here for years are very helpful and knowledgeable.
    - Test automation conscious development and testing
    - Starting to develop with newer, interesting technologies (include mobile applications)
    - Modern marketing department

    Cons

    - The SDO is moving from Agile to a waterfall SDLC. This in itself is not an issue, but there are little to no requirements for projects, so it's very hard to estimate entire waterfall project timelines, understand what to develop, and understand what exit criteria to which QA should test.

    - Project timelines are not readjusted when scope, resources, size, or cost changes. Employees are asked to make broad estimates for development or testing with little knowledge of the project, and are held accountable for any dates given, no matter the level of confidence in the date.

    - Little to no collaboration between management and individual contributors. Managers are told to "get it done at all costs" by senior leadership, and thus the individual contributors must respond to constant resource shifting and overtime to finish a project by the original estimation date.

    - Management does not understand what it takes to build software. There is a mentality that the SDO should just "do it" for each project. They don't listen to suggestions for process improvement.

    - Due to high attrition rates and more work than the SDO can handle, developers and QA engineers are constantly swapped between projects to the biggest fire, sometimes on a weekly basis. Employees are expected to make up for missed time on other projects with overtime.

    - Routine, significant overtime is expected, and this time is not compensated in any way.

    - There is no voice for the employee. The internal surveys that are sent around from HR clearly show a decline in employee morale, productivity, and desire to work here. There has not been significant action to address these issues.

    - Senior and Executive leadership do not directly address the issues presented by the SDO workers. Managers are powerless to effect any change, and thus the individual contributors are left to deal with the mess.

    - Due to changing scope and lack of requirements, development cannot always deliver to testing on time. As a result, the testing cycles are shorter than needed, and the quality of the products suffer. The defects that are not caught in testing due to condensed cycles are instead found by clients.

    - 0 defect release policy. Instead of a high water mark for defects counts at a release, the decree is that all defects found must be fixed before a release is GA. This makes for extremely stressful stabilization periods with endless defect fixes, testing, and builds.

    Advice to Management

    Stop trying to finish everything so quickly and be the hero to all of your clients. If you scale and plan the work to fit your SDO size, and engage and **LISTEN** to your SDO individual contributors regarding the work you are planning, you will further engage folks into the process. This will create the passion you desire. If you have engaged employees who see that you respect their knowledge and time, they will work harder for you and create better quality.

    Use the tools you've purchased for estimating and tracking project status. Your clients would rather take releases at a later date with higher quality than more quickly with issues. You can't work people to the bone with overtime across multiple projects to meet dates, and also demand perfect quality in each.


  4. Helpful (4)

    "Road map?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Client Facing in Philadelphia, PA
    Former Employee - Client Facing in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medecision full-time (More than 5 years)

    Pros

    Great benefits, great people, and great marketing.

    Cons

    Ridiculous hours, no work/life balance. Everything seems to be a challenge to get done since they let go a third of the company.

    Advice to Management

    Don't just talk the talk, walk the walk. Trying so hard to be employee friendly and change the culture, but it's not working.


  5. Helpful (6)

    "Typical KookAid - a lot of talk, little relevant action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medecision full-time (More than 5 years)

    Pros

    Pay is great.

    Thankfully still some good people around, though many have left.

    Cons

    Poor products and poor support for them. Little if anything done to address either. Just keep pushing out the next new incomplete features.

    Not all, but many ... Managers who don't actually manage anything, seem like they don't actually want to manage, but want a managerial title and, if anything, "lead from behind" and try to apply pressure to get what they want. (a quote: "Let me find out who I have to push around to get this done.")

    Upper management that seems to know plenty about sales & marketing, but little about what it takes to have something clients actually want. (a quote: "Sales cures all ills.")

    A lot of talk about work/life balance, but don't try to actually have work/life balance. Can accrue plenty of time off, just don't expect to be able to use it; or if you do, expect to have to work while you're away.

    Advice to Management

    The problem's not with the staff. It's with the lack of necessary leadership, lack of management, dismal product quality and poor, when there is any, support for it.


  6. Helpful (2)

    "I learned alot!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Wayne, PA
    Former Employee - Project Manager in Wayne, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Medecision full-time (More than a year)

    Pros

    Great individual people, good salary, casual work environment

    Cons

    The latest of many changes in leadership resulted in massive layoffs; good people cut loose with little feedback as to why (other than "lead, follow or get out of the way"), more & more executives, and no backfill for the people let go.

    Advice to Management

    remember that a company is more that just a management team. Need a good product, and PEOPLE.


  7. Helpful (2)

    "Medecision had good people to work with but too often management was unappreciative of terrific effort."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medecision full-time (More than 3 years)

    Pros

    Decent pay. Good teams to wrk with.

    Cons

    Work day never ended. "On call" most of the time. Management just didn't care about it's employees.

    Advice to Management

    Reward at least according to industry standard. Make sure front line employees know that you are there and will support them.

  8. Helpful (3)

    "Wide and worsening chasm between senior management and everyone else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medecision full-time (More than 3 years)

    Pros

    The company's buildings provide adequate shelter from bad weather and are climate-controlled

    Cons

    Layoffs becoming a huge part of the culture, enormous disconnect between senior management and the 'worker bees', morale plummeting

    Advice to Management

    Discontinuing the practice of demoralizing people would be a good idea. Implementing performance reviews where a large segment of the company is ranked as "substandard" simply because it meets some sort of arbitrary metric accomplishes nothing other than to make people want to leave. The recent mass layoff ended up taking care of that on its own. Outside of anyone at the VP level, no one has been given any incentive to remain at the company and there have been quite a few departures even among those who weren't laid off. All the while, the messages from the top are of the "moving in a new direction" nature. Easy to chuckle at that after more than 125 layoffs in the last two years from a company that only numbered about 300 before that.

    MEDecision had a solid reputation for over 20 years as a fun place to work with a lot of terrific people. The last two years have basically eradicated that completely and now people are all but dying to leave.


  9. Helpful (2)

    "draining -"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexibility is great, relaxed atmosphere, relaxed dress code (flip flops)
    good pay scale

    Cons

    NO LEADERSHIP - None - zip - nadda
    no one in a position to lead has the capacity to do so.
    Great titles but few fill their roles
    Draining mentoring management to fulfill their roles

    Advice to Management

    D. Gage its way over due - time to clean house
    Dig a bit deeper under all those titles and promos and its all smoke and mirrors
    You dont have anyone in a position to raise the bar...................


  10. "Weak management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible working conditions and pay

    Cons

    Management is not all on the same page - infighting is common although its usually underground.
    Little change

    Advice to Management

    Management needs to own their own failures and be held accountable.
    Upper management needs to clean middle management row -


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