Media Temple Reviews

Cons

Got bought out by a bigger disconnected company.

Cons

If you're employed here, you'll be overworked & underpaid, despite parent company GoDaddy being a mega-giant with zillions of dollars. IT consultants charge triple digits to do some of the things you're expected to do at $17/hr.

You have zero control over your workflow & schedule. You will be put on a very unpleasant shift. You will be reprimanded for meeting quota, because the expectation is that you actually take as many calls as possible. Don't believe anything they tell you in the interview about call volume. It was not abnormal for me to take 40 calls a day; a couple of times, I took 30 calls before lunch. It's ridiculous, considering how technical some of those calls are. You can't catch your breath, because your manager will ride you for being out of the phone queue, even if your queue time is way above your quota. Because, again, the quotas don't really matter.

Every call is recorded, and if you deviate even slightly from the correct procedure (i.e. being OK with a customer calling himself "Bob" instead of "Robert" as it says on the screen), for any reason, prepare for an entire 1-on-1 about it if the call gets QA'd. Note that during your early shadowing period, you'll watch reps deviate constantly from procedure & be told that it's better to deviate than make someone upset. This is completely contradicted by management once you're actually taking calls, which is one of a few ways you're set up for stress during the onboarding process.

Overall, you're treated like a cog & paid like a dog. The office is neat, but you won't work there. You will never meet most of your coworkers; I never even met my manager.

Cons

Management needs to be tighter
Software stack needs work

Cons

massive lay offs and low pay in comparison to competitors

Cons

Management expected more and more with less and less resources.

Cons

Parent company may change operations at any time. Previous president has made many other staff and executives leave.

Cons

forcing customer service reps to upsell every service they possibly could with bonus pay "incentives" to make ends meet is unethical, but they don't care since it brings in big Daddy more revenue. The good team leads recommended we just do what we can but others had other ideas...

Cons

I had been with the company for years back when it was an startup. It use to be a great place to work that encouraged growth from within, rewarded and valued it's hardworking talented employees, a very family like atmosphere. Sadly it is not the company it use to be. It was purchased a few years ago by GoDaddy and in the past two years as GoDaddy began to merge and take greater hold of Media Temple all of the above declined. People are overworked, taking on multiple jobs under appreciated & underpaid causing them to feel burnt out and which saw lots of employees leave for our competition where their salaries doubled for the same work. Pay raises use to be a good standard, but those also declined, despite employees meeting or exceeding goals. In the last year we saw an increase in micro managing and less internal advancement. And if loyal employees didn't leave then they were let go recently in mass layoffs. Even clients favorable reviews about MT declined due a decrease in the outstanding service and products we use to provide. I loved what this company was and the people, it truly was a great place to work, but it's become a shell of that due to flawed leadership, product over quality, glossing over management issues and the disillusionment of the employees causing lots of turnover.

Cons

Inept and absent leadership that plays favorites, unclear path and deadlines from the parent company (GoDaddy), lack of product innovation and unique selling proposition, outdated website and internal systems

Cons

Being under the thumb of GoDaddy. a publicly traded company, has put massive strain on the company. This strain has led to the downfall of what this company stood for: great web hosting and great support. GoDaddy has decided that they want Media Temple to change markets to go after web agencies and cloud based hosting which led to the largest layoffs in the company's history.

The problem did not only stem from GoDaddy, but within Media Temple as well. The previous CEO did not know how the company made it's money, let alone what web hosting was. That went on for 2 years. Since his departure, GoDaddy has swooped in to make massive changes and then leaves the company to figure it out. I'm not sure how long Media Temple will last.