Media Temple Reviews | Glassdoor

Media Temple Reviews

Updated April 19, 2017
55 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Rod Stoddard
11 Ratings

55 Employee Reviews

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Pros
  • You can also work from home, which in encouraged (in 5 reviews)

  • They place great importance on work/life balance and health (in 5 reviews)

Cons
  • tech debt except for a few engineering depts (in 3 reviews)

  • You'll want to make sure you can handle customer service (in 2 reviews)

More Pros and Cons

  1. "Great Place to Start Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Culver City, CA
    Current Employee - Customer Support in Culver City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Media Temple full-time (More than 5 years)

    Pros

    If you have computer knowledge and like to learn, its a great place to work. You can start in Customer Support and pretty much go in any direction in the company. It just depends on what interests you and how much you are willing to learn and how much you work with your team.

    Cons

    Can get pretty hectic at times, where chats or phones are backed up. Most of your learning is on your own time.


  2. "Very thorough web host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Los Angeles, CA
    Current Employee - Customer Service Agent in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Media Temple part-time (Less than a year)

    Pros

    Training is top notch, pay is fair, great place to be for gaining skills in web hosting related technology

    Cons

    You'll want to make sure you can handle customer service

    Advice to Management

    Keep up the great work


  3. "A Mix of Startup and Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Agent in Los Angeles, CA
    Current Employee - Customer Service Agent in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Media Temple full-time (Less than a year)

    Pros

    The atmosphere and environment - feels like a startup with lots of perks: foosball, pool table, ping pong table, stocked fridge, lots of snacks on the shelf. The vibe that you get is that people are laid back and easy going, but will get down to business when it's time to do so. Benefits are competitive, and company is large enough to offer enough lateral opportunities. Although GoDaddy acquired Media Temple in 2013, it appears that Media Temple was able to retain a good degree of autonomy and self governance.

    Cons

    As a new employee, my outlook may be slightly overly rosy due to still being in the honeymoon period. There also seems to be some uneasiness over the GoDaddy transition, which I was not around to witness. From my perspective, however, Media Temple is still a great place to work at.


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  5. Helpful (3)

    "Growing Pains and Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Manager in Los Angeles, CA
    Former Employee - Social Media Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Media Temple full-time (More than 3 years)

    Pros

    Media Temple used to be a great place to work. Bagel Mondays (catered breakfast every Monday), bring your dog to work, lots of happy hour events and general events that promoted a collaborative company culture and provided unique bonding experiences. Most of these perks have disappeared or lessened within the past year.

    401K (and matching) and Health plans are about the only perks left. If you are going into marketing or creative, you will get fair compensation. Other departments, not so much.

    Cons

    Where do I begin? The biggest thing that is quite noticeable is the blatant discrimination within the company. If you are a female or someone of an ethnic background (i.e. not white) you're at a major disadvantage in this company. Also, compensation fairness varies from department to department. Marketing and Creative seem to be paid fairly, but the hard working devs and engineers are making way less than what they are worth at competitors or any other start up in the LA area.

    Secondly, there is no trust within anyone in the building. Don't say anything you wouldn't want someone else to hear. Things travel fast within the company.

    Now, if you decide to try and speak out against any of it, management will take it personally and do whatever it takes to have you dismissed. I have watched countless employees "let go" or "forced to resign" because they decided to go to GoDaddy HR regarding Media Temple issues. And if you try to go to GoDaddy HR regarding Media Temple HR, they will just direct you to reach out to your own department. This allows higher level Media Temple employees to be protected, and not be held accountable for their own actions.

    The company is trying to grow too quickly, and it's hurting everyone. There has been a distinct pattern of either hiring people into roles they are not qualified for, or GoDaddy assigning their own employees to Media Temple positions - causing a large conflict of interest internally.

    HR also has a skewed perspective on anyone from Customer Support who wants to move to another department. Several hiring managers have said that "CS employees are worthless and have no potential" and will bar them from moving out of their positions. This obviously is causing a high turn over rate as employees are frustrated they don't have a future with the company.

    The biggest gripe about Media Temple is the new office location. Most of the employees are based in cheaper areas of LA (Downtown LA, Burbank, Koreatown, West Hollywood, etc.). Leadership and the President have tried time and time to convince everyone that the office move was done in their best interest, and how big of a "tech hub" the location is. Well, it's not. The location only benefits the President of the company. In fact, for most employees it has increased commute time by 40-60+ minutes.

    Advice to Management

    Quit with the sexism and blatant discrimination. Respect your employees for speaking out and doing the right thing instead of punishing them.

    Hire people with actual experience, and not just because they know someone.

    Maybe GoDaddy should intervene and start the Media Temple brand from scratch.


  6. Helpful (5)

    "When you hit rock bottom, there's nowhere to go but up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Media Temple full-time (More than a year)

    Pros

    - Great people at the non-management level jobs.
    - Office gives off a start-up feel with free food, games, drinks, etc
    - Great perks (for full-time employees) - insurance, unlimited vacation, good pay

    Cons

    - Backwards "innovation" on all new products. Media Temple has raised prices on all new offerings while at the same time removing features.
    - Incessant nepotism in the management and higher levels. No opportunities to move up because management and executives only seem to hire friends and colleagues from outside the company.

    Advice to Management

    - Listen to the employees who have been at the company much longer than you have. You've come in and disrupted the workflow, camaraderie, and environment, and seem to be baffled why there is high turnover. There are many reasons, and a lot of employees who would be happy to discuss them with you if you would just listen.
    - Stop hiring your friends. A lot of them aren't very good at their jobs.


  7. Helpful (1)

    "Media Temple USED To Be Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Media Temple full-time (More than a year)

    Pros

    There are very few positive things about Media Temple as a whole. There are very few great people who work there that were really fun to hang out with outside of work.

    Media Temple USED to allow dogs.

    Bagel Monday's and catered lunch on Fridays.

    Cons

    If you're a woman or someone of ethic background who isn't "white" you are at a disadvantage as a whole; salary, career advancements, etc.

    "Management" as a whole and HR are a complete joke who do not know how to their jobs and do not care about anyone else except themselves.

    There is no trust with anyone in general. Don't say anything to anyone should you not want anyone else to find out.

    No matter how much you go up to bat for your team, your team will play both sides.

    Advice to Management

    Quit with the sexism to begin with. Listen to your team vs. trying to silence someone for standing up for doing the right thing. Pay people what they deserve vs. the bare minimum. Actually hire people with ACTUAL experience, not because they know someone.

    Media Temple just needs to start from scratch and hire from the ground up.


  8. "Good company overall."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Culver City, CA
    Current Employee - Customer Support in Culver City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Media Temple full-time (More than a year)

    Pros

    Working on the customer support floor, you are exposed to bits and pieces of every department. There's a lot of room for growth, PTO is flexible, all management that I've personally interacted with has been stellar and I have no complaints regarding them. Perks aren't amazing, but they're good.

    Work from home for customer support agents has recently been implemented and it is great, though you will miss the comradery amongst peers. Not sure how new hires will be handled, but after a few months you should be eligible.

    There's a lot of communication between departments so you'll always be informed of new things. Objectively speaking, I think we have some of the best support.

    Cons

    The company as a whole itself is great, as are the people who work here. I think the current shortcomings are some of the products being offered. Not a huge deterrence, but product offerings could be more customer-centric. The company doesn't feel very competitive, but it's not too big of a downer considering they fill the web designer and developer niche.

    Premium WordPress can be improved in many ways.
    Being able to sell other TLDs would be good.
    More female hires. This has been addressed, but the more, the better.

    Advice to Management

    Products that cater to customer needs and more competition.


  9. "Collaborative and welcoming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Designer in Culver City, CA
    Current Employee - Designer in Culver City, CA
    Recommends
    Neutral Outlook

    I have been working at Media Temple full-time (Less than a year)

    Pros

    Collaborative, friendly culture, swanky perks, great benefits, people passionate about the quality of their work. They place great importance on work/life balance and health. Transparency is a big plus.

    Cons

    I've only been here a couple of weeks, so I'm not sure of any quite yet!

    Advice to Management

    NA


  10. Helpful (7)

    "Okay place, lots of problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Culver City, CA
    Former Employee - Senior Systems Engineer in Culver City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Media Temple (More than 5 years)

    Pros

    Flexible schedules, dogs allowed, good salaries, lots of smart people.

    Cons

    Culture appeals to infants. Lots of "ra ra ra go team" crap. No real leadership. Lots of cowboys

    Advice to Management

    Cut out the toys, hire adults and run your company like a business, not an MTV reality show.


  11. Helpful (4)

    "media temple is run by children"

    Star Star Star Star Star
    Former Employee - Technical Support in Culver City, CA
    Former Employee - Technical Support in Culver City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Media Temple full-time (More than 3 years)

    Pros

    If you keep your head down, you can learn a lot.

    Cons

    Too much backstabbing, fighting, back biting, infantile BS!

    Advice to Management

    Hire adults!



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