Mediacom Communications Reviews | Glassdoor

Mediacom Communications Reviews

Updated September 20, 2017
261 reviews

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3.0
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Mediacom Communications Chairman, Founder and CEO Rocco B. Commisso
Rocco B. Commisso
141 Ratings

261 Employee Reviews

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Pros
Cons
  • Low pay stressful workload vacation accumulation could be better (in 15 reviews)

  • Not enough resources to provide customer service as needed (in 11 reviews)

More Pros and Cons

  1. "Good work environment, good benefits but salaries are very low in comparison to market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mediacom Communications full-time (More than 3 years)

    Pros

    Very good working culture, co-workers are friendly

    Cons

    Salaries for professional exempt positions are not at par with Industry. Your qualifications or certifications don't matter. Supervisors and Managers do not get any bonus or commissions

    Advice to Management

    Review compensation of leaders who actually front end the employees they are the ones who create the right atmosphere but their compensation, recognition and rewards are often ignored


  2. "The warehouse positions have gone down hill over a period of 4 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Lead in Hibbing, MN
    Current Employee - Warehouse Lead in Hibbing, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mediacom Communications full-time (More than 10 years)

    Pros

    Great to work inside during the winter months and time flies because there is enough work keeping you busy all year long.

    Cons

    Lack of training tends to slow things down to where one person tends to get stuck doing it all. Management needs to communicate better and assist in working out the challenges with their subordinates.

    Advice to Management

    If someone ask you to walk a mile in their shoes to understand their challenges. Don't respond by email, stating I don't have to walk a mile in your shoes just go do your job. Why take away something or make changes that doesn't make a positive change in making things more productive. Work smarter not harder I say.

  3. "fair enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blooming Grove, NY
    Former Employee - Anonymous Employee in Blooming Grove, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mediacom Communications full-time (More than a year)

    Pros

    respected well, given necessary tools, ability to advance is there.

    Cons

    pay could be better not bad but could be higher, office politics in certain departments can be annoying


  4. "The manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Support in Blooming Grove, NY
    Former Employee - Field Support in Blooming Grove, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mediacom Communications full-time (More than a year)

    Pros

    Coworkers hate their job as much as you eventually will. Cable reimbursement and free garbage coffee that gave me a kidney stone.

    Cons

    The A/C on full bLaST. Management is just awful. A lot of people will be up on your business. Don't be a female here everyone will try and date you. There's a hurricane named Maria forming right now in the Caribbean, that should give you some kind of idea of what the manager is like.

    Advice to Management

    Stop clocking people for using the bathroom and monitoring our chats.


  5. "Mediacom"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mediacom Communications full-time

    Pros

    Close proximity to home.

    Cons

    Low pay, excessive micromanagement


  6. "Quota & Routing Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mediacom Communications full-time

    Pros

    Colleagues helped make the days more enjoyable, you can build friendships.
    The higher ups are stern but friendly when you get to know them.

    Cons

    Clicks can form and rumors can stir very quickly due to the high turnover rate and the low quality employees being hired.
    The higher ups are afraid to take your side when it gets brought to the VP's attention because they don't want to upset them, even if your idea or thought is the smarter option, that could save them manpower in the field.
    The turnover rate is ridiculous, people come and go sometimes within a week after training or they don't finish training.
    No one with the actual knowledge wants to become a Supervisor for the abysmal pay offered so those who have little to know knowledge in the field get the job and other employees do not respect them for it because of power abuse.
    They say it isn't a call center but it actually ends up being just that and you get treated as such.

    Advice to Management

    Stop letting supervisors get away with wasting everyone's times. Listen to those who deal with the field on a daily basis and run their routes so you can see where the problems are and actually try to fix them. Tell the VP that being frugal on field technician pay will not help retain them and will end up costing more money by having to rehire constantly.


  7. "Better than starving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Specialist in Marion, IL
    Current Employee - Broadband Specialist in Marion, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mediacom Communications full-time (More than 3 years)

    Pros

    Tools and truck provided.
    Free cable (or reimbursement if out of coverage).

    Cons

    Sales pressure.
    Poor field support.
    All black uniforms

  8. "Good Job, Horrible Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Mediacom Communications full-time

    Pros

    I work as Account Executive. Pretty much make my own schedule. The job is challenging but worth it.

    Cons

    The pay is not worth it. You work your butt off and basically to be told you're worth less than what a worker at McDonalds makes.

    Advice to Management

    Step up. There are too many people working in management who have no idea of what they are doing.


  9. "Loved this job - all time favorite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier 1- Technical Support in West Des Moines, IA
    Former Employee - Tier 1- Technical Support in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mediacom Communications full-time (Less than a year)

    Pros

    Pay, commissions, full benefits, lovely work environment, understanding higher ups.

    Cons

    Angry customers on phones, but you can deescalate, and not having the chat with other parts of the company

    Advice to Management

    Keep it up! Be more encouraging of ideas!


  10. "Ok place to start but not stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Associate
    Former Employee - Administrative Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mediacom Communications full-time (More than 10 years)

    Pros

    Decent benefits, good people to work with

    Cons

    Limited advancement opportunities, low pay increases, minimal recognition for work performance


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