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Medical Guardian

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Medical Guardian

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Medical Guardian Reviews

Updated May 9, 2023

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Found 451 of over 460 reviews
4.1
77% Recommend to a Friend
Medical Guardian Founder and CEO Geoff Gross
87% Approve of CEO
Top CEOs at SMBs 2021

Found 450 of over 460 reviews

4.1
77%
Recommend to a Friend
87%
Approve of CEO
Medical Guardian Founder and CEO Geoff Gross
Geoff Gross
393 Ratings

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Laboratory Assistant

Has anyone worked at a place where there wasn’t one toxic person there ? Or am I asking to much ? That would be my dream where there was team work and everyone worked together. No back stabbing or gossiping Managers who did the right thing

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Top Review Highlights by Sentiment

Pros
Cons
  • "Part time hours or work from home options would be great.(in 7 reviews)
  • "The benefits package is completely average for a company of this size in both the type and quality of benefits.(in 4 reviews)
  • "%100 commission job mean just that; if you dont make sales you dont make any money for the day; some days working for free; they invested in 'expanding' into a new floor which was a mistake; spent too much money on a facade that the company is growing when it really wasnt ; there was no marketing dollars for months in 2019 ; there is a certain favoritism ; top reps who are the chosen ones when times are tough they get all the leads and calls ; we call them 'the order takers', skill(in 4 reviews)
  • "Long hours, repetitive, fast(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Medical Guardian and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Relatively new employee here but the culture in the office is great!

    May 1, 2023 - Anonymous Employee in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone is super nice! Higher ups are all very accessible and easy to talk to. Very flexible hybrid schedule.

    Cons

    Not the best PTO offerings

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  2. 1.0
    Current Employee, more than 3 years

    Overworked and underpaid

    Apr 19, 2023 - Billing Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working remote and great staff.

    Cons

    The company is always talking about career development within the company but there is no career advancement within the Billing department. There are people within the department with knowledge in other aspects but MG would hire externally rather than promoting someone internally. That would mean a pay raise and their budget would not allow that. Billing is one of the smaller departments in the company and it tends to be overlooked. Management always talks about having a great work life balance but they would overwork their senior staff rather than training more people to help in other queues when needed. Billing has been having monthly meetings with the CFO for almost a year regarding all the problems we're facing but nothing is getting done for the department. It has always been the same excuses over and over again and it has become pointless and a waste of time. The company is always working on other projects to help productivity and lessen the workload for other departments but something always tends to break leaving Billing with more responsibilities and problems to clean up.

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  4. 2.0
    Former Employee, more than 3 years

    Be aware of reviews and time with the company

    May 9, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote and flexible opportunities based on department.

    Cons

    This company pressures employees to write good reviews within the first month or so - take note of when reviews are posted and how long the employee has been with the company!! Departments vary greatly as to how they are managed, but the company benefits and pay overall are not good. The current health insurance is horrible.

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  5. 5.0
    Current Employee, less than 1 year

    Amazing place to work!

    Apr 20, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is a great place to work and an amazing opportunity to be a part of a market leading team that is mission driven. In my time here I have been well supported by management and well informed about business decisions and trends. There is a level of transparency and collaboration that is unparalleled. This is truly meaningful work and a company filled with people who are focused on driving positive results and having fun along the way!

    Cons

    None to share at this time

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  6. 2.0
    Current Employee, more than 3 years

    A hot mess wrapped in nice packaging

    Apr 21, 2023 - Billing Specialist in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Full work from home options are available for certain positions, and my direct management and team are dedicated and work harder then anyone I’ve ever seen. PTO is given in full at the start of the year instead of being accrued over time. Everyone I’ve interacted with has been professional and respectful to their fellow coworkers.

    Cons

    From the outside the strong focus on company culture draws people in, and it was what drew me to MG initially. However, as time goes by it’s becoming more and more clear that the culture is a distraction, to placate people to the glaring and persistent issues at Medical Guardian that have been going on for years. The stellar reviews listed online drew me in as well, but they are also a mask for the issues within the company — the company has made a habit of asking new hires to write good reviews before their ‘honeymoon phase’ with MG is over. From the day I started communication between departments is abysmal. Through no fault of their own different departments will be on different pages regarding internal procedures only to discover that’s the case months or years later. It’s very often that we will hear of a new product or feature for the first time a week before launch when other departments are already being trained on it. These issues existed well before the pandemic and remote work began, even when everyone was in one office space. Internal project management is also an issue — much more often then not a project’s release date will be pushed back more then once and, in the case of internal process automation efforts, there is no guarantee those systems will work once they do launch. As long as it’s possible for a department to work around them systems and tech issues aren’t addressed with any sense of urgency, no matter what hoops need to be jumped through. The benefits package is completely average for a company of this size in both the type and quality of benefits. The healthcare plan is extremely difficult to navigate, has a very small list of ‘in network’ providers outside of PA for remote workers, and is expensive. Annual raises are standard, however they’re purely merit based within an extremely narrow set range. There isn’t any kind of cost of living raise or annual bonus — MG offers nothing to address the current cost of living crisis. For the second year in a row MG has grossly failed to meet inflation, which means the raises have actually been pay cuts, despite the self professed record growth. High performance and effort isn’t rewarded in any meaningful way, the high performance just becomes the new status quo. Advancement opportunities of any kind, let alone into higher pay scales, do not currently exist in any capacity within the department. A plan has been proposed to create them but once again the company has dragged their feet for months. If an employee does want to advance their only option currently is to transfer to another department with a completely different set of job duties and skill requirements. Currently there seems to be an ongoing shift to a more cold, corporate way of doing things as the company grows, which the CEO is fully within their right to do. If that is the goal I would put forth that that is not what many of us signed up for and it’s entirely antithetical to the reportedly caring, person focused culture that MG has prided itself on in the past. It’s not at all the kind of company that employees who have been here for ten years or more talk about dedicating themselves to. It feels as if they were grandfathered in to a version of the company that cares for its employees lives and well-being as people, pays them a fair living wage, and cares about them feeling truly heard and respected for their hard work. I am very happy they got to experience that version of MG, but from what I’ve seen that no longer exists.

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  7. 5.0
    Current Employee, less than 1 year

    Great Company, Great Leadership!

    Apr 13, 2023 - Anonymous Employee in Wilmington, DE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leadership team is very active in the day-to-day operations. Everyone is extremely knowledgeable and passionate about the company's mission, which is keeping seniors safe! Company is growing quickly and opportunity is there for anyone willing to work towards it.

    Cons

    Health benefits can be tricky to use and could be better in terms of coverage / deductibles.

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  8. 4.0
    Current Employee, less than 1 year

    Passionate/Fast-Paced/Flexible

    May 2, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Enjoy working with my team. Manager is great, always there to support. -Monthly update with the company's growth. -Flexibility schedule

    Cons

    No cons at this moment.

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  9. 1.0
    Current Employee, more than 3 years

    Don’t waste your time long-term.

    Mar 31, 2023 - Billing Specialist in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, work from home option.

    Cons

    First and foremost this company does not care about their employees whatsoever. Our Medical insurance is trash (and getting worse every year). The goal of each MG 23 is to make Geoff and investors more money. Please do not waste your time with this company if you are looking for a place to grow, this company will happily take your hard work and hand you back an ”atta boy” as opposed to any sort of increase in pay.

    Continue reading
    2 people found this review helpful
  10. 5.0
    Current Employee

    Awesome company to work with!

    Apr 10, 2023 - Director of Healthcare Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leadership is hands-on and always available for mentoring and support. The culture is engaging and collaborative throughout departments. The hybrid schedule allows for a happy home/work-life balance.

    Cons

    No cons at this time!

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  11. 1.0
    Former Employee, more than 3 years

    Stay Away

    Apr 26, 2023 - Inside Sales Representative in Penn, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working remotely. Managers are nice

    Cons

    Certain shifts and employees are clearly favored.

    Continue reading
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Medical Guardian Reviews FAQs

Medical Guardian has an overall rating of 4.1 out of 5, based on over 460 reviews left anonymously by employees. 77% of employees would recommend working at Medical Guardian to a friend and 75% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Medical Guardian employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Medical Guardian. This rating has decreased by -8% over the last 12 months.

77% of Medical Guardian employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Medical Guardian 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Medical Guardian to be senior leadership, management, career development and the cons to be work life balance, compensation, benefits.

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Medical Guardian Careers

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A one-stop provider of medical alert solutions, Medical Guardian is dedicated to helping people like you take the next chapter of their...More

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Reviews by Job Title

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Medical Guardian

579 days ago

Company News
CEO Geoff Gross & MG Leadership team visit Medscope, a company recently acquired by Medical Guardian."
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Medical Guardian

961 days ago

Medical Guardian is thrilled to welcome our new Customer Care Training Class who joined Medical Guardian today! This class contains individuals from the Philadelphia area in addition to the West Coast. All employees begin training today and will be able to assist our Medical Guardian customers in no time. Interested in becoming a Customer Care representative? Apply at our career page!
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Medical Guardian Photos

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Medical Guardian photo of: CEO Geoff Gross &amp; MG Leadership team visit Medscope, a company recently acquired by Medical Guardian."
Medical Guardian photo of: CEO Geoff Gross and the MG Leaders meet to idea share and brainstorm for the year ahead!
Medical Guardian photo of: Our Customer Care Team Celebrates Winning the Global Stevie Award!
Medical Guardian photo of: 2018 Holiday Party!
Medical Guardian photo of: Some of our marketing team members at our 2018 Holiday Party!
Medical Guardian photo of: Founder &amp; CEO Geoff Gross accepting 2019 Ernst &amp; Young "Entrepreneur of the Year" Award
Medical Guardian photo of: MG goes to the Phillies Game! June, 2019
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Glassdoor has 460 Medical Guardian reviews submitted anonymously by Medical Guardian employees. Read employee reviews and ratings on Glassdoor to decide if Medical Guardian is right for you.