Medical Services of America Reviews | Glassdoor

Medical Services of America Reviews

Updated January 14, 2017
11 reviews

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3.0
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Ronnie L. Young
2 Ratings

11 Employee Reviews

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Pros
  • Excellent family oriented company with good benefits (in 5 reviews)

  • Working with patients and families (in 3 reviews)

Cons
  • No raises for the last 4 years and "do more with less" per one if the owners during a yearly meeting (in 6 reviews)

  • My supervisors had no respect for work life balance (in 3 reviews)

More Pros and Cons

  1. "Field nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Winston-Salem, NC
    Current Employee - RN Case Manager in Winston-Salem, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is supportive and helpful.

    Cons

    Work life balance is not ideal.


  2. "Good not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Versailles, KY
    Former Employee - Technician in Versailles, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medical Services of America full-time (More than a year)

    Pros

    Excellent family oriented company with good benefits. Overall a nice place to work.

    Cons

    Not enough training, on what would seem to be a never-ending raise freeze.

    Advice to Management

    More training and a better understanding of employee frustration due to lack of training.


  3. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Midlothian, VA
    Former Employee - Account Executive in Midlothian, VA

    I worked at Medical Services of America full-time (More than a year)

    Pros

    Best marketing manager/leader I have ever had! Hardest working, most strategic, giving, walk the walk regional marketing manager/ manager ever! Very helpful and really understood the actual job description, having done it herself. *Just a shame her co-hort management wasn't in the same league as she!!

    Cons

    Disconnect between home health & hospice; though, AE's represent/ promote both. Very disconcerting when one is promoting/selling/endorsing a service as important and serious as both home health & hospice, but their sense of urgency isn't nearly the same as the AE's. An AE's sense of urgency is for the client/patient; therefore, the company better have the same sense of urgency because there are NO do-overs with hospice!!!

    Advice to Management

    Walk the Walk and realize your sense of urgency should mirror the AE's sense of urgency!!!


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  5. "Senior CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Lexington, SC
    Current Employee - CSR2 in Lexington, SC
    Recommends
    Positive Outlook

    I have been working at Medical Services of America full-time (More than 5 years)

    Pros

    Benefits, patients, coworkers, schedule

    Cons

    Wish the pay was higher.


  6. Helpful (6)

    "It's all about profit for the family ( board of directors)."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great local office with experienced, caring staff.

    Cons

    No orientation process. No reimbursement for training, certification. One person is expected to do multiple jobs without appropriate pay. Very poor pay. Little to no support from corporate level. Micromanagement of everything...without knowledge to support decisions. LITTLE TO ZERO RECOGNITION OF STAFF AT ALL LEVELS!

    Advice to Management

    Listen to employees. Reinstate at least cost of living raises. Increase benefits..health insurance is too pricey, PLT is the lowest I have ever seen.


  7. Helpful (3)

    "Needlessly stressful and descriminatory working conditions with high turn-over."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Chesapeake, VA
    Former Employee - Anonymous in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medical Services of America full-time (More than 3 years)

    Pros

    Medi Home Care- Good Regional Manager
    Semi-flexible work hours
    Understanding Regional when life situations occur.
    Patients come first. Often times providing free supplies when indigent are unable to afford care or supplies.

    Cons

    High workplace turnover of staff.
    No raises during my 3 yrs of employment
    Office manager treats staff like dirt
    Minority descrimination
    Patients are generally presumed to be right and staff are in the wrong when rare pt. complaints are made.

    Advice to Management

    Deal immediately with staff complaints.
    Enforce and adhere to non-denominational policy.
    Reward your employees with raises to reinforce good performance and reduce turnover.


  8. "Not bad, but could be better"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medical Services of America full-time

    Pros

    Good benefits and base salary
    Good entry into medical sales

    Cons

    communication and management between local and corporate offices is a disaster
    Technology is outdated
    No CRM or Sales tracking software


  9. "Not bad, not great, room to improve."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Medical Services of America full-time (More than 3 years)

    Pros

    Good fringe benefits for AEs initially included car allowance, gas card, and competitive salary. Very reasonable sales quotas. Great relaxed environment from management that never micromanaged and trusted experienced sales people with the freedom to get results our own way. Great tenure among clinicians which is big selling point for referral sources.

    Cons

    Disease management programs and marketing support needs significant work to compete with top home health companies although it was being addressed somewhat, but slowly. Horrible decision to go to central intake which will harm business because local referral sources want to speak to local intake nurses. Initiatives driven down from corporate without local buy in or consideration.

    Advice to Management

    Give local agencies more input about initiatives that will affect their markets. All business is local especially in home health. Empower local agencies to customize their business and clinical strategies as long as they comply with corporate values. Must do better job of ensuring that HQ support staff is providing sufficient logistical support to local agencies and there is accountability for things like telecom outages that hurt local business.


  10. Helpful (4)

    "good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Medical Services of America full-time

    Pros

    Patients, Independence.Good relationships with coworkers

    Cons

    Low pay, Last minute changes to schedule. No continuing education pay or student loan pay. Hard to get supplies.

    Advice to Management

    Make decisions and stick to it. Back up your employees. Don't reword things to say what people want to hear and don't talk about possibilities in the future. Wait until advancement, raises,promotions are current then talk about it. Get more supplies.


  11. Helpful (3)

    "Nice work enviroment but communication weak."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - File Clerk
    Current Employee - File Clerk
    Doesn't Recommend
    Negative Outlook

    I have been working at Medical Services of America full-time (More than a year)

    Pros

    Good benefits, friendly coworkers, not bad hours

    Cons

    poor communication between staff and regional office, salary vs hourly staff expectations

    Advice to Management

    Hourly and casual status staff are expected to work and put forth extra effort when salary staff do not have to. Salary staff should be expected to put forth more!



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