Medical Services of America Reviews | Glassdoor

Medical Services of America Reviews

Updated January 14, 2017
74 reviews

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Full-time Part-time

2.1
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Ronnie L. Young
31 Ratings

74 Employee Reviews

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Pros
  • Excellent family oriented company with good benefits (in 5 reviews)

  • Working with patients and families (in 3 reviews)

Cons
  • No raises for the last 4 years and "do more with less" per one if the owners during a yearly meeting (in 5 reviews)

  • My supervisors had no respect for work life balance (in 3 reviews)

More Pros and Cons

  1. Helpful (5)

    "I get no respect!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reimbursement Team Member in Lexington, SC
    Former Employee - Reimbursement Team Member in Lexington, SC
    Doesn't Recommend

    Pros

    Flexible hours for a temp worker.
    Some cool people to work with but anyone above you isn't worth saying hello to. They won't do the same for you.

    Cons

    Senior management (A.K.A. Corporate) is in another building next door and does not bother checking on any of the worker bees. Pay is terrible. Management shuffles most of the employees every few months and it's not even under the pretense of cross training.

    Advice to Management

    Compensation
    Diversity


  2. Helpful (4)

    "A total joke when compared to competition"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend

    Pros

    No worries of traveling for meetings or training; because there isn't ANY!!

    Cons

    Marketing budget of $250 each month. Can not do luncheons with physicians. Getting reimbursed for expenses is a total hassle. No corporate card here! You will pay for everything yourself. Personal money will stay tied up in expenses that are owed. There is no available promotional items other than pens. Very limited on flyers regarding disease process to educate physicians. If you are just getting started in marketing/sales this position may be right for you, otherwise beware. I wish I would have. Company has high expectations of reps and will not provide resources required to be successful in competitive areas.

    Advice to Management

    Spend money to make money. MSA is known as a joke among larger DME providers and home health. To avoid this reputation get rid of some of this salaries that are not necessary and use it toward adequate marketing budgets and supplies.


  3. Helpful (5)

    "Don't waste your time with this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Largo, FL
    Former Employee - Anonymous Employee in Largo, FL
    Doesn't Recommend

    I worked at Medical Services of America full-time (Less than a year)

    Pros

    great proximity to st pete and clearwater

    Cons

    jobs are not really what they are advertised to be; manager at this location lacks management skills and is verbally abusive; local manager does not know the company well enough to train office staff; long-term office staff is devious and manipulative and feels threatened by new office staff who are better educated and more experienced, so she sabotages your efforts to successfully complete the introductory period

    Advice to Management

    be more selective about the administrators you hire, take action when complaints are brought against long-term staff


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  5. Helpful (4)

    "former employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medical Services of America full-time (More than 10 years)

    Pros

    Was a great learning experience.

    Cons

    They do not value their employees.


  6. Helpful (5)

    "Of all the companies for which I have worked, of which there are many, this one is the poorest managed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Medical Services of America full-time (More than 3 years)

    Pros

    There are some good people in the branches but corporate doesn't even know about them.

    Cons

    There is NO communication, employees are treated as non-entities up and down the line. The management starting at the corporate level and going down the line is very poor generally. Cronyism is in full control.

    Advice to Management

    Either get someone who knows what they are doing to be the top-dog or sell the company.


  7. Helpful (5)

    "Complete Disorganization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Fort Myers, FL
    Former Employee - Account Executive in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medical Services of America full-time (Less than a year)

    Pros

    Other coworkers
    Days and hours of operations
    Office new and modern

    Cons

    Management
    Communication
    Expectations and quotas for medicare only referrals are unrealistic!
    Endless paperwork, profiles-logs- mapquesting for mileage daily
    No full time RNs for field work/case managers - NO OT

    Advice to Management

    Company should evaluate their managers!! Poor communication with management and workers.
    Several issues should have been handled at branch adminstration level and never were resulting in decrease numbers of referrals. Blame squarely placed on employees (unfairly) for not meeting quotas.


  8. Helpful (6)

    ""Family" owned...not family friendly"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people you work with and helping the patients.

    Cons

    The cons are abundant. I've never seen anything like this. Unqualified individuals who know nothing about patient care running this facility. They only have their jobs bc they are in some way related to or are friends with the owner or his family. They fire or lay off people that need their job only to put the company in panic mode bc there are not enough people to do the jobs. They hire temps at a very low rate so they don't have to provide benefits or holidays. Salary increases are always on freeze. Continously, actively and knowingly participate in fraudulent activity.

    Advice to Management

    Get your degree in health care management before you try to run a dme company. Treat your employees with respect and not as if they are disposable.


  9. Helpful (7)

    "Mgmt CANNOT be trusted! They DO NOT value loyalty or dedication to patients when personal emergencies occur."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Beaufort, SC
    Current Employee - Anonymous in Beaufort, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medical Services of America full-time (More than a year)

    Pros

    Working with patients and their families is incredibly rewarding.

    Cons

    Low mileage reimbursements; ENDLESS documentation and entered over and over on different forms; mgr. smiles to your face and stabs you in the back; documentation changed by mgmt to strengthen her position; company is CHEAP, CHEAP, CHEAP! Do not expect to ever get raise; never happens. Unrealistic expectations.

    Advice to Management

    Get someone in charge who appreciates people who do tough job; look at retention rates and get a clue that something is wrong when this many really great people leave MSA, but stay in same field so it is NOT burnout with job but with mgmt, politics, no fairness, horrible expectations, leader who is hypocritical.


  10. Helpful (4)

    "Disorganized management with no regard for their employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lexington, SC
    Former Employee - Anonymous Employee in Lexington, SC
    Doesn't Recommend

    I worked at Medical Services of America full-time (More than a year)

    Pros

    Patient care is worthwhile and rewarding.

    Cons

    The amount of computer documentation was unmanageable and required many more hours than I was paid for. No work life balance. Staff was switched from one job to another frequently, so things were often handled poorly.


  11. Helpful (4)

    "my worst job experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Manassas, VA
    Former Employee - RN Case Manager in Manassas, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Medical Services of America full-time (More than a year)

    Pros

    There is always another job opening within the company and there is always plenty of work to do.

    Cons

    Pay rates and benefits are average at best. Huge amount of nurse turn-over makes doing your job that much more difficult. My supervisors had no respect for work life balance.

    Advice to Management

    Nurse retention saves the company money and gives the patient better care. Good employees should be rewarded not burdened.



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