Medical Services of America Reviews | Glassdoor

Medical Services of America Reviews

Updated August 9, 2017
84 reviews

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2.2
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Ronnie L. Young
37 Ratings

84 Employee Reviews

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Pros
  • The individual locations are full of good people who love what they do (in 6 reviews)

  • Excellent family oriented company with good benefits (in 5 reviews)

Cons
  • No raises for the last 4 years and "do more with less" per one if the owners during a yearly meeting (in 6 reviews)

  • My supervisors had no respect for work life balance (in 3 reviews)

More Pros and Cons

  1. "acdcount executive"

    StarStarStarStarStar
    Current Employee - Account Executive in Rockledge, FL
    Current Employee - Account Executive in Rockledge, FL

    I have been working at Medical Services of America full-time (More than a year)

    Pros

    I enjoy helping patients and enriching their lives.

    Cons

    It is hard to see some patients with such distress.


  2. Helpful (1)

    "Love the people, corporate is frustrating."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Bluefield, WV
    Current Employee - Office Manager in Bluefield, WV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Medical Services of America full-time (More than 5 years)

    Pros

    This is an easy company to work for. The benefits are ok. Not great, but not horrible. The individual locations are full of good people who love what they do.

    Cons

    The wages are not great. They value the clinical staff over non-clinical staff. Corporate doesn't know or care about the individuals that work for them. They only look at the numbers. I never feel appreciated or valued.

    Advice to Management

    Pay attention to your people. You make them feel like less than a number.

  3. "Great company to learn the side of medical equipment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Coordinator in Greenville, SC
    Current Employee - Intake Coordinator in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medical Services of America full-time (More than a year)

    Pros

    Learn more about insurance and billing, how to put equipment together. You are more behind the scenes with talking to patients, instead of speaking with them face to face.

    Cons

    Pay is average. They require you to do more for less pay. Also, they inform you of changes last minute. You're out of the loop a lot.

    Advice to Management

    Inform employees of new changes, that way we aren't surprised when something happens.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Greenville, SC
    Former Employee - Account Executive in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Medical Services of America (More than 3 years)

    Pros

    Small and not a big business compared with other hospice and home health agencies. Overall a good place with good people

    Cons

    Low pay and company doesn't want to invest in employees over time. Putting value in their employees would reduce turnover

    Advice to Management

    Value your employees and listen to them and their concerns. Also a raise may be appropriate for someone who has provided good service to the company


  5. "Run away, far far away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Las Vegas, NV
    Former Employee - RN Case Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medical Services of America full-time (More than 3 years)

    Pros

    Caring, compassionate field staff. Nurses very hard workers. Office staff other than management is wonderful. Benefits are okay. Setting your own schedule.

    Cons

    So many. Chief nurses in office are horrible. They talk about staff behind their backs. They have no management qualities. They will do anything to make themselves look good to corporate. They cuss and threaten staff and or not held accountable for their actions.

    Advice to Management

    Hire all new nursing management, ones with successful management backgrounds.


  6. "MSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PC Technician in Lexington, SC
    Current Employee - PC Technician in Lexington, SC
    Doesn't Recommend

    I have been working at Medical Services of America full-time (More than a year)

    Pros

    I have some great coworkers

    Cons

    They dont pay all that much


  7. Helpful (1)

    "Claims collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lexington, SC
    Former Employee - Anonymous Employee in Lexington, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Medical Services of America full-time (More than 5 years)

    Pros

    None that I can think of. Management does not care about their employees.. it's easier to hire a bunch of temporary people then give raises to long term employees.

    Cons

    Terrible company to work for if you weren't in the In Crowd

    Advice to Management

    I would suggest since the owners children are running the company that they need college degrees

  8. Helpful (1)

    "RN Hospice case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Medical Services of America full-time (More than 3 years)

    Pros

    Supportive staff, team work, wonderful DON

    Cons

    Long hours, no growth potential, no raises or incentives


  9. Helpful (2)

    "Sales Professionals- Beware!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Jacksonville, FL
    Current Employee - Account Executive in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medical Services of America full-time (Less than a year)

    Pros

    There are several hard working and dedicated clinicians who are passionate about what they do. However, most have been terminated or resigned due to poor leadership and low census.

    Cons

    The interview process was a slow one. It took more than a month before the offer letter was sent regarding my position. Leadership lacks the following: background in the HH industry, education and skills to lead a sales team. Incompetent! Lacks the ability to communicate effectively with the sales team. Unable to speak or communicate with proper grammar. Embarrassing to introduce to accounts. Very sneaky and manipulative. Creates drama and thrives on it. AE are set up for failure, no training, guidance, direction or support. AE/sales is a turn and burn atmosphere every 4-6 months. It's a revolving door in Florida.There have been more than five or more AE terminated during the 4 short months of my employment. A direct reflection of the MSA leadership. The AE position at MSA is a temporary one 4-6 months at best. MSA does not have a presence in the community and is referred to as a start up company, with a star rating of 3 it's impossible to gain hospital business. MSA does but value or invest in their employees. If you're a medical sales professional this position will become a stain on your resume. Don't waste your time.

    Advice to Management

    Sales leadership is the weakest link in the MSA(sales) organization. During my employment, Leadership failed to organize team meetings, conference calls, ride alongs, etc. It was only after numerous e-mails for help and support did I receive a follow up but failed to offer any guidance. This role requires a dynamic person to motivate, inspire, coach, mentor and lead by example. leadership at MSA is non existent. Perhaps MSA will do their due diligence next time when selecting qualified candidates for leadership roles.


  10. Helpful (1)

    "Satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physical Therapist
    Current Employee - Physical Therapist
    Recommends
    Positive Outlook

    I have been working at Medical Services of America part-time (More than 3 years)

    Pros

    Trustworthy staff. Competitive pay. Not micromanaged.

    Cons

    Too much turnover with office/corporate staff.


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