Medifast Reviews | Glassdoor

Medifast Reviews

Updated September 4, 2018
229 reviews

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2.8
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Medifast CEO Daniel Chard
Daniel Chard
22 Ratings

229 Employee Reviews

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Pros
  • "There is a good work-life balance here" (in 17 reviews)

  • "Helping people transform their lives" (in 21 reviews)

Cons
  • "Rewarding work, but not thanks to upper management" (in 24 reviews)

  • "Work/life balance is lacking as you work different hours every day and only have Wednesdays and Sundays off" (in 7 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medifast full-time (More than 5 years)

    Pros

    Depending on the department, Medifast/OPTAVIA is a great place to work. Good work/life balance. Great people. Great culture. Great healthcare and financial benefits. Excellent mission statement that really makes your job fulfilling. The business is also booming.

    Cons

    No company is perfect. With any job or situation, your attitude can make or break your experience. Otherwise you'll never be satisfied and enjoy what you do or who you are with.

    With the business growing so quickly, so come the growing pains. There has been some "catch-up" that requires a little more effort from everyone at the moment. The hiring process takes a long time too which can contribute to frustrations at times; however, the long process is worth it as most of those hired are skilled for their positions and stay on for years, making it easier in the long run for all.

    Advice to Management

    Continue to work on meeting and working side-by-side with your employees and remove the distinct line between leadership and everyone else. Leadership may be creating the big picture, but the employees make it come to fruition. Please see and appreciate that.


  2. "Values were actually acted upon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Loss Consultant in Minnetonka, MN
    Former Employee - Weight Loss Consultant in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Medifast full-time (Less than a year)

    Pros

    Coworkers really cared; getting to know the clients was fun, the manager and rest of the team truly showed the values that the center (Servant leadership); benefits available after 90 days, the day moved quickly

    Cons

    required to work 3 Saturdays a month, split shifts during the week, if not enough business could be sent home early, very strict dress code (business professional even on Saturday)

    Advice to Management

    Allow staff to actually taste test and make the various meals

  3. "Great Team and Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Weight Loss Counselor in San Diego, CA
    Current Employee - Weight Loss Counselor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medifast full-time (More than a year)

    Pros

    Provided training in nutrition and counseling at least once a year.
    There's growth in the company
    Great team work

    Cons

    Starting salary was low but you get a raise every year


  4. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Medifast full-time (Less than a year)

    Pros

    They pay a dollar more on the weekend and have overtime

    Cons

    Horrible managers very unorganized

    Advice to Management

    Accommodate to your workers


  5. "Passionate employees but employees don’t get paid what they are worth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Ridgely, MD
    Former Employee - Operations Manager in Ridgely, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Medifast full-time (Less than a year)

    Pros

    Passionate workforce, supportive upper management

    Cons

    Most of the warehouse employees are making less than $10/hr, felt like we were exploiting them


  6. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Medifast full-time

    Pros

    Business is growing. Adding more text to meet the five word minimum.

    Cons

    Everything else. Many departments are severely understaffed. Pay is well below the national average. There have been no cost-of-living increases in 6+ years. 'Merit increases' capped for everyone at 3% even though the company made a huge profit in 2017. Since the current CEO came on in October 2016, the company has eliminated all women and all but one person of color from executive leadership positions. The CEO himself is Problematic with a capital P. The general consensus is that you don't matter beyond the dollar signs you represent, especially if you are a woman or any kind of minority.

    Advice to Management

    Invest in your employees - without customer service, you have no business. Treat your workers as humans deserving of respect. Increase diversity in leadership. Don't spend thousands of dollars on employee satisfaction surveys and then do nothing with the feedback they provide you. (Also, making us pay for tickets to the company picnic and having it in PA instead of MD during hours when the call center is open and customer service can't attend? Telling.)


  7. "Not my dream job by far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Medifast full-time

    Pros

    Decent pay and benefits package

    Cons

    Forced OT. Have to babysit machines whole shift.

  8. "Medifast is great if you not a CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Baltimore, MD
    Former Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Medifast full-time (More than a year)

    Pros

    The money was good

    Cons

    CSR not treated fairly as the rest of the organization and it's a shame all the people in Texas losing there job

    Advice to Management

    Fix it .......the CSRs are on the front line and don't forget all the little people that help you achieve your goals


  9. "Weird hours but great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Loss Counselor in Sacramento, CA
    Former Employee - Weight Loss Counselor in Sacramento, CA

    I worked at Medifast full-time (Less than a year)

    Pros

    Fantastic team environment.
    Seeing how successful people are on the plan is very rewarding.
    Thorough training on counseling, sales, and leadership.
    Compensation and bonuses.
    Company has clear values, mission and goals.
    Company is very invested in developing their employees. I learned so much and have developed so many transferrable skills

    Cons

    Hours are all over the place. We got Weds and Sundays off, so we did not have a full weekend.


  10. Helpful (7)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medifast full-time (More than 8 years)

    Pros

    Can't think of a single one.

    Cons

    Predominantly male workforce or young females.
    Leadership has gone downhill in the last two years. Replaced female executives with males. Toxic workplace.

    Advice to Management

    Start listening to your employees. Follow thru on workplace polls. Stop rewarding improper workplace behaviour.


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