Meditech Reviews | Glassdoor

Meditech Reviews

Updated June 27, 2017
414 reviews

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414 Employee Reviews

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Pros
Cons
  • relatively low salary, strange retirement plan (profit sharing rather than 401K), no formal HR department (in 49 reviews)

  • Low starting salary, can be small raises depending on the year, proprietary language (in 35 reviews)

More Pros and Cons

  1. Helpful (5)

    "Both Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Specialist in Minnetonka, MN
    Current Employee - Applications Specialist in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Meditech full-time (More than 3 years)

    Pros

    > MEDITECH is a great way to gain experience quickly. Since we are understaffed, a lot of opportunities arise that normally wouldn't. For example, as a service specialist, you may be able to go on site implementation visits as well as implement sites on your own.
    > In Minnesota, we specialize in multiple product lines which teaches us how to be versatile.
    > The Minnesota building is smaller and we work mostly within our building in the service department. This means that we tend to know each other well.
    > The open office environment helps us interact with each other (i.e. open office is having low cubicles so that you can see your coworkers and ask questions easier. The drawback is less privacy).
    > Opportunities are available for engagement outside your own role. There is an internal marketing program where employees get to watch quarterly updates on MEDITECH's marketing strategy. There is a Wellness Works program that promotes exercise and gives employees the opportunity to share their exercise and diet experience through presentations. There is an Art Liaison program where employees get to hold staff art show events.
    > The experience that you gain at MEDITECH regarding customer service is invaluable. You learn how to have a thick skin and how to deal with customers in the most gracious and efficient manner.
    > Benefits are great with people who have families. We have very good health insurance coverage, vacation benefits, sick time, and okay tuition reimbursement.

    Cons

    > One can accumulate work quickly due to understaffing. You may be asked to help with tasks that you did not sign up for when you started working. For example, when the clinical software department has trouble, a billing software specialist may need to step in to cover even though they have little knowledge about the clinical software.
    > There are not very good raises at MEDITECH and employees need to wait a long time to get promoted.
    > The benefits are not appealing to young people who generally do not need to go to the doctor as often as someone who is older or has children. Young people often leave the company because they want more disposable income.
    > MEDITECH pays under market value for this position.
    > It is easy for employees to become complacent and not work very hard due to lack of incentives in both financial and professional. It is also difficult to get fired from this position which further causes issues with motivation.
    > MEDITECH never sunsets a product which causes a lot more work and thus more error for people that need to support 4 different complex systems.

    Advice to Management

    Take more risks with hiring. Invest more in your employees so that customers get better service more frequently. If you choose not to sunset a product, hire employees to support the old products instead of putting the least amount of resources in those products. If you don't want customers on the product, then sunset the product. Provide employees with more incentive to work and succeed. Listen to what they need to say but keep it confidential. Enforce rules better so that employees do not feel they can get away with cutting corners.


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in Canton, MA
    Current Employee - Implementation Specialist in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Meditech full-time (Less than a year)

    Pros

    Environment is great, the open concept is awesome

    Cons

    PTO is not up to date with other competitors


  3. Helpful (1)

    "Great starting company, limited options for upward mobility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Specialist in Minnetonka, MN
    Former Employee - Development Specialist in Minnetonka, MN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Meditech full-time (More than a year)

    Pros

    Friendly atmosphere, everyone wants to help work toward the same goals.

    Very professional attitude sets high standards for products.

    Great opportunities and recruiting for non-tech degrees with a fairly comprehensive onboarding process and hands-on training.

    Cons

    Low-level management is supportive and often responsive, but anyone higher than a supervisor will be increasingly obtuse about workplace or workload problems.

    Frustrating fluctuation between slow and very busy workloads.

     Pay increases don't keep strong employees at the company very long.

    Advice to Management

    Prioritize keeping strong employees over constant distraction from hiring and co-training.


  4. "Very inflexible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Applications Specialist in Westwood, MA
    Former Employee - Clinical Applications Specialist in Westwood, MA
    Doesn't Recommend

    I worked at Meditech full-time (Less than a year)

    Pros

    Teamwork, training, free parking, nice cafeteria.

    Cons

    No work/life balance for new employees, non-competitive salary.


  5. Helpful (2)

    "MEDITECH - Great first job, but a challenge to stay over the long term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Consultant in Boston, MA
    Current Employee - Marketing Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Meditech full-time (More than 5 years)

    Pros

    -Hires entry level
    -Annual bonuses for all staff
    -Family friendly
    -Amazing health insurance
    -Returning to its place as an industry leader

    Cons

    -Stock has not been sold for several years
    -"The Good Get Out"
    -Below industry average pay scales
    -Poor management staff development
    -Compensation is rarely tied clearly to performance

    Advice to Management

    Employees stay and remain productive at companies where their contributions are recognized and rewarded and where they feel that they are part of a larger mission as well as where they feel they have a clear path to advancement. MEDITECH struggles to recognize and reward staff based on their value and contribution to the company.


  6. "You can make this job work well for you, but know what you're signing up for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Canton, MA
    Former Employee - Programmer Analyst in Canton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Meditech full-time (More than a year)

    Pros

    The company is willing to invest in you if you have the potential to be a good programmer but lack experience or a computer science degree. They've got a system for educating you to make you productive and teach you their languages and this is something they've perfected. Good perks and benefits, this is a place you can work at for life, very hard to get fired. Good at keeping work manageable to 40-hour weeks. The people I've seen happiest at the company are those that do a great job during those hours but take advantage of the relatively easy pace to explore hobbies or interests outside of work.

    Cons

    Everything in done in-house, which always feels like they're trying to catch up to industry standards though it feels like they are working to change that. Low starting pay, pay advancements mostly on seniority. A lot of older code and languages are poorly documented, but you can find a lot of stuff if you search their intranet. All proprietary languages, there are some companies that hire people with MEDITECH languages but not a lot.

    Advice to Management

    You've got a very unique company philosophy that works for you, I can't say I know enough about hiring policies to know if paying programmers more for better talent is something you can compete in even though that's a common complaint for reviews here.


  7. Helpful (1)

    "Depends on your role/group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in Westwood, MA
    Current Employee - Implementation Specialist in Westwood, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Meditech full-time (Less than a year)

    Pros

    Very flexible schedules, a lot of freedom, company is very generous to employees, job security, opportunities to travel

    Cons

    Managers/supervisors are different in every group. Some are more strict and some are very very lax. Some of the examples that leaders set are not good for their staff.

    Company is kind of stuck in its ways and doesn't really consider new ideas or approaches

    Advice to Management

    Maybe try to set standards for all groups so that expectations are clear and everyone is being held accountable for their behavior and professionalism


  8. "Application Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Specialist in Framingham, MA
    Current Employee - Applications Specialist in Framingham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Meditech full-time (Less than a year)

    Pros

    Everyone is very friendly, great new hire programs, good for new college grads.... new pay increase for entry level is also nice.

    Cons

    Each group within the company seems to have slightly different rules based on what management team you're under, or if you are in a busier, more clinical group. i.e. Longer lunch breaks, working from home before 2 years, etc

    Advice to Management

    Make rules and policies more universal


  9. Helpful (2)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior/Applications Specialist in Norwood, MA
    Former Employee - Senior/Applications Specialist in Norwood, MA
    Approves of CEO

    I worked at Meditech (More than 8 years)

    Pros

    Good company, good people. Health/Dental benefits are really good/$ & bonuses increase each year employed. They only hire entry level to start so you will never have someone just hired in a position above you. This is because knowledge of the software applications, technology within/getting a good handle on the system, processes and job itself takes a lot of working experience and training with the system. Approximately 3 years to be good and also after that point (3years) you will have the ability to work from home once or twice a week. Good work space environment. Free fountain soda, water and coffee all day. Cafeteria serving breakfast and lunch, food good.

    Cons

    The workload can be a lot and some supervisors seem more focused on the quantity of work/tasks completed rather than the quality of the work and time you take to help your clients. The issues handled pertaining to Healthcare overall, requirements and learning the software system can be very complex. Its not an easy job. It takes a certain kind of person and intelligence. The salary should be more. They don't all value long time, knowledgeable, hard working employees as much as they should. They don't do much to keep these valuable employees, so they continue to hire new entry-level staff and the hospitals/clients suffer for this. Turnover can be high because people leave to make more money doing the same type of work elsewhere. It seems they try to push some employees to quit. I knew of many long time employees including myself, that did not get raises multiple years and minor issues evaluated or the budget were excuses for it. Though certain supervisors still made sure to give themselves raises out of the budget provided..

    Advice to Management

    Keeping long time knowledgeable and skilled employees should be top priority. This, instead of hiring new for less pay. These decisions and ignorance really effect quality of service provided to the clients and employee satisfaction.


  10. Helpful (5)

    "They could do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Supervisor in Westwood, MA
    Current Employee - Development Supervisor in Westwood, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Meditech full-time (More than 10 years)

    Pros

    MEDITECH is a pretty good company. Very long term focused and privately owned. Overall benefits are good. Health and dental is excellent.

    Cons

    I disagree with a lot of decisions at the executive level regarding how MEDITECH develops products, hires and supports staff in their day to day jobs.

    Advice to Management

    Request feedback from your employees on how they think the company could improve in specific areas of development tools, hiring practices and staff development.


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