Meditech Reviews | Glassdoor

Meditech Reviews

Updated December 12, 2017
452 reviews

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452 Employee Reviews

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Pros
  • The work life balance and benefits were fantastic (in 63 reviews)

  • Work from home available 1 day/week after 1 year of tenure (in 29 reviews)

Cons
  • relatively low salary, strange retirement plan (profit sharing rather than 401K), no formal HR department (in 48 reviews)

  • High employee turn over due to low pay (in 37 reviews)

More Pros and Cons

  1. "Casual work enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Meditech part-time (More than 8 years)

    Pros

    Perks such as bonus...salary...independent work ethic depending on group.

    Cons

    Those that have been w/Meditech for a long period of time stand out. Their way is their way it makes it hard to work with that type of personality.


  2. Helpful (5)

    "Great Opportunities, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ambulatory Implementation in Minnetonka, MN
    Former Employee - Ambulatory Implementation in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Meditech full-time (More than 3 years)

    Pros

    Great coworkers and environment for a first job. Opportunities galore if willing to put in the work and learn the software. Teaches importance of knowing who can help with what/what you can help with. Meet tons of future coworkers and resources during projects across country.

    Cons

    Leadership is too far removed from normal work. Difficult work/life balance with travel exceeding 75% for 8-9 months of year. Failure from company to recognize importance of balance and place emphasis on "their" success.

    Advice to Management

    Group did not see changes in policy until approximately 80% of group quit due to dissatisfaction. Broken pay structure means that junior hired employees (2-5 years) can see new employees making equal/more pay upon hiring. Hollow promises of leadership opportunities to keep employees around a little longer.

  3. "Practice Management Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Meditech full-time

    Pros

    Get to travel all over the US.

    Cons

    Little to no leadership communication.


  4. Helpful (5)

    "Both Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Specialist in Minnetonka, MN
    Current Employee - Applications Specialist in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Meditech full-time (More than 3 years)

    Pros

    > MEDITECH is a great way to gain experience quickly. Since we are understaffed, a lot of opportunities arise that normally wouldn't. For example, as a service specialist, you may be able to go on site implementation visits as well as implement sites on your own.
    > In Minnesota, we specialize in multiple product lines which teaches us how to be versatile.
    > The Minnesota building is smaller and we work mostly within our building in the service department. This means that we tend to know each other well.
    > The open office environment helps us interact with each other (i.e. open office is having low cubicles so that you can see your coworkers and ask questions easier. The drawback is less privacy).
    > Opportunities are available for engagement outside your own role. There is an internal marketing program where employees get to watch quarterly updates on MEDITECH's marketing strategy. There is a Wellness Works program that promotes exercise and gives employees the opportunity to share their exercise and diet experience through presentations. There is an Art Liaison program where employees get to hold staff art show events.
    > The experience that you gain at MEDITECH regarding customer service is invaluable. You learn how to have a thick skin and how to deal with customers in the most gracious and efficient manner.
    > Benefits are great with people who have families. We have very good health insurance coverage, vacation benefits, sick time, and okay tuition reimbursement.

    Cons

    > One can accumulate work quickly due to understaffing. You may be asked to help with tasks that you did not sign up for when you started working. For example, when the clinical software department has trouble, a billing software specialist may need to step in to cover even though they have little knowledge about the clinical software.
    > There are not very good raises at MEDITECH and employees need to wait a long time to get promoted.
    > The benefits are not appealing to young people who generally do not need to go to the doctor as often as someone who is older or has children. Young people often leave the company because they want more disposable income.
    > MEDITECH pays under market value for this position.
    > It is easy for employees to become complacent and not work very hard due to lack of incentives in both financial and professional. It is also difficult to get fired from this position which further causes issues with motivation.
    > MEDITECH never sunsets a product which causes a lot more work and thus more error for people that need to support 4 different complex systems.

    Advice to Management

    Take more risks with hiring. Invest more in your employees so that customers get better service more frequently. If you choose not to sunset a product, hire employees to support the old products instead of putting the least amount of resources in those products. If you don't want customers on the product, then sunset the product. Provide employees with more incentive to work and succeed. Listen to what they need to say but keep it confidential. Enforce rules better so that employees do not feel they can get away with cutting corners.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in Canton, MA
    Current Employee - Implementation Specialist in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Meditech full-time (Less than a year)

    Pros

    Environment is great, the open concept is awesome

    Cons

    PTO is not up to date with other competitors


  6. Helpful (1)

    "Compensation issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Meditech full-time (More than 3 years)

    Pros

    Job stability and fairly low stress (exceptions - office politics, micromanagement, low pay)

    Cons

    As unbelievable as it is, they don't offer a 401k
    Low compensation with rare, minimal pay raise
    Lack of business acumen
    No professional development opportunities
    Pointless annual reviews and time and location within the office tracking is outdated
    Your opinions don't matter, taking initiative is frowned upon, and interdepartmental communication is not appreciated (you won't get a response)

    Advice to Management

    Take some courses in business strategy. Sales managers - take some courses in Sales.


  7. Helpful (1)

    "Great starting company, limited options for upward mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Specialist in Minnetonka, MN
    Former Employee - Development Specialist in Minnetonka, MN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Meditech full-time (More than a year)

    Pros

    Friendly atmosphere, everyone wants to help work toward the same goals.

    Very professional attitude sets high standards for products.

    Great opportunities and recruiting for non-tech degrees with a fairly comprehensive onboarding process and hands-on training.

    Cons

    Low-level management is supportive and often responsive, but anyone higher than a supervisor will be increasingly obtuse about workplace or workload problems.

    Frustrating fluctuation between slow and very busy workloads.

     Pay increases don't keep strong employees at the company very long.

    Advice to Management

    Prioritize keeping strong employees over constant distraction from hiring and co-training.

  8. Helpful (6)

    ""Company could use an enema""

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Meditech full-time

    Pros

    Better than flipping burgers or wearing an orange apron

    Cons

    - Terrible pay. I doubled my compensation with ease when I left. They tout intangibles such as the yearly bonus, but the computations for the bonus number is fuzzy math, and ends up not resulting to much
    - electronic time-card system (showing company-wide where you were) that is a stalker's delight,
    - no threat of lay-offs means that 40-50% of the staff are dead wood, screw-offs, or fakers.
    - no retirement plan. They laugh at requests to put in a 401K, and my "pension plan" accumulated a whole $78 for over 2 years of employment.
    - Management that is totally out of touch with what is happening at the customer facing levels.
    - no sunsetting of product versions (some going back 30 years!) means that resources are being used to maintain obsolete code.
    - Siloed software development. 30 different modules are all built with no interoperability standards, making the product buggy, and issues in one module often cause widespread outages.
    - No beta testing. Fixes are pushed out live to customers, often with disastrous results.
    - Ancient coding language. You will not use this stuff anywhere else, except at a hospital running MT software.
    - "Pass-it-off" mentality between departments. People will do ANYthing to throw issues over the wall.
    - Management with zero management skills. Getting promoted does not take competency in management, just survivor skills in your department. The good people all leave in two to three years, and the employees who just hang out end up getting given the management jobs.
    - No HR department means that rules are interpreted differently arounf the company, and lots of lousy employees use this to their advantage.
    - turf wars between VPs cause dramatic understaffing in critical positions, gluts of people in useless departments. Headcounts when people leave are often not replaced.
    - useless beancounting. I have to sign out every pen and paper clip from the stockroom. I have literally had a strip of staples broken in half before the half was given to me.
    - Open Concept workspace is stressful. Low cube walls means sound carries in the office, making conversations with irate customers difficult.
    - initiative is actively discouraged. There is no encouragement for trying to find a simpler way of doing a task.

    Advice to Management

    - Dump the dead wood people (including the management) and re-invest the savings into the people who are trying to make things work for the customer.
    - Get a practice of TESTING the software thoroughly in-house before shipping it and letting your customers find the bugs when they are treating patients.
    - let your employees fund their own retirement by offering a 401K
    - The picnic is a nice idea, but watching obese people "get their money's worth" by stuffing themselves for one day is obscene. Scale it way down and give people raises instead. (Why do you think so many of your employees skip the picnic?)
    - Police the telecommuters like you police the people in the office. "Working from home" means actually WORKING on that day


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Meditech full-time

    Pros

    Great company and great people

    Cons

    Wish they paid better everyone starts as entry level regardless of experience

    Advice to Management

    Need to consider paying people better in order to keep your employees


  10. "Application Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Meditech full-time

    Pros

    Great Coworkers, fun open environment

    Cons

    Not enough pay, no support from upper management


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