Melaleuca Reviews

Pros

$10.50 an hour is very tough to beat in a low skill requiring job in Idaho, so very good pay. Having a $90 check each month to spend on products is nice, their products are ridiculously priced, but they are rather nice, and free in this case. Management in my experience was super nice and easy to work with, they showed their care for me in my time. Supervisors as well. Working from home was great and made working much easier.

Cons

Call center work is very stressful, you are always supposed to be 100% ready to work and give it "World Class" which if not met you run the risk of getting that call graded thus receiving a "bad grade" and putting you lower on the "rank" of employees. Extremely high expectations, it's not cold calling but they expect you to sell mediocre services like a home security system or a virus-protection software. If you don't, well then your call grades suffer. Getting time off is next near impossible. In order to get a lunch break, I know it's not required in the state of Idaho, you have to work 7 hours. If you're below that threshold, which they schedule 6.5 hour shifts for that reason, you get 4% of your shift as "Personal Time." So, if you work a 6 hour shift, you get around 14 minutes. Month ends are not fun, part time work goes from around 20 hours to 30 hours. For the first few days of the month and last few, your shifts are lengthened. More stress and higher call volume. Finally, the stress on "Melaleuca is not an MLM" drove me crazy. The idea that they're Direct Consumer Marketing, which really sounds like a term they made themselves, is asinine. You can only get member pricing by enrolling under someone's "organization" and then committing. to a ridiculous amount of product purchasing each month, around $90 -100 is what I saw usually. Of course, that can be relieved by offering memberships to others which then pays yourself. It creates a triangular, or pyramid, form. The companies policies are tricky and sneaky, you can't cancel over the phone but you can enroll like that. Customers pay for shipping, the product point commitment, the Back Up Order.

Pros

Benefits like Health Care plan

Cons

This is a high stress workplace with an absolutely toxic culture, particularly in the Supply Chain Department (Forecasting & Planning). Management picks and chooses favorites and leaves the rest out to dry. Pay is horrible for the amount of work put in. You're time is closely monitored (even as a salary employee) and you are expected to put in 45-50 hours a week minimum (especially if you want to advance). Not very family friendly for a company that claims to be.

Pros

Cares about its customers. recognizes good work often. likes to promote internally.

Cons

sometimes it is easy to be forgotten. a lot of turnover

Pros

I really enjoyed the people I worked with (not management). I also got exposure to tons of different aspects of Supply Chain because we were expected to wear so many hats and do so much.

Cons

Management is not transparent. Had a friend fired and they told everybody in the department that he "resigned", and that if we were asked, we should "tell people he resigned." They are not transparent on how to gain promotions. They will not give raises to keep up with cost of living. They refused to change bonus metrics when Covid hit, causing us all to make thousands less in 2020. Despite all of that, long hours over 40/week are expected. In sum - large workload with very poor reward. But sometimes we get a "good job!" and told how much money the company is making.

Pros

Privately held company who values hard work, results, and entrepreneurial mindset. Trust is the true currency at Melaleuca, and by doing the right thing that benefits the consumers and stakeholders, trust is liberally given. From a marketing standpoint, this may be the only multi-billion dollar company that I'm aware of that allows undergraduate students to have true brand marketing experience that is meaningful and real. If those looking for a publicly held position at a fortune 500 company knew Melaleuca, and the level of true Brand experience, I think people would reconsider their desired employer. Also, I came on board during the COVID-19 situation. The company has been forward thinking with precautions, accommodations, etc. I've felt safe, thought of, and respected despite not seeing my co-workers in person each day.

Cons

South East Idaho can be a cold area to live in. If people need 80 degree weather every day, this would not be the company to work for.