Mercantila Reviews | Glassdoor

Mercantila Reviews

Updated November 21, 2016
4 reviews

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2.4
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Jonathan Kibera
2 Ratings

Employee Reviews

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  1. "Unsatisfactory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Palo Alto, CA
    Former Employee - Customer Service in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercantila full-time (Less than a year)

    Pros

    The hours were consistent.

    Cons

    The entire customer service department was moved into a room with no exterior windows. Despite the company's exponential growth during the time I was there, I saw no increase in quality of life or benefits.

    Advice to Management

    treat your employees like human beings.


  2. "Fairly fast growing startup that may have a good future if they figure out how to listen and FULLY implement good ideas"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    good experience, learn a lot in a very short period of time

    Cons

    small company = less resources, petty office politics for resources

    Advice to Management

    If senior management could give the front line people a better way to communicate up and actually follow through on listening to the idea. Stop with the shady office politics, it's a small company, the people you go around find out eventually. We're not just pawns in a big game of business chess. You'll find that if you give the workers more respect and recognition, the productivity would increase 10-fold. We already believe in the company and what you can do with it, but don't get greedy about it even we're always told to be greedy and make every dollar count


  3. "Amazon all the way"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people were friendly at times.

    Cons

    Management was nonexistent, total lack of feedback loop.


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  5. "A Dream that could reach heights with the right people, right measures & right priorities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Software Engineering in Bengaluru (India)
    Former Employee - Manager, Software Engineering in Bengaluru (India)
    Recommends
    Approves of CEO

    Pros

    - Technical challenges, Technical Freedom
    - Strong business model
    - Young & Spirited Leadership
    - Vision, Focus on retail
    - Quick Decisions
    - Technical, Functional Thought process related to online retail
    - A Perfect Start-up with great energy and challenging work

    Cons

    - Micro management
    - Don't adhere to defined roadmap for future / planning - too many changes
    - Volatile Priorities (Customer needs, Business, Technical, People et. al.)
    - Underestimated emphasis to Quality / Customer Support
    - Rash decisions (Especially, those leading to severe damage) against local advice
    - Management is Easily Led by deflectors
    - Not Process Oriented
    - Money wins over employee welfare (employees are resources - things) (good work done in past is easily forgotten, even when faltered once)
    - Easily go by advice & form opinions (technical, not-tech) from third parties than trusting the in-house expertise

    Advice to Management

    - TRUST IN PEOPLE
    - Nurture the right people and retain them
    - Be open to the advice of key stakeholders / first level management (geography agnostic)
    - Emphasize on quality, improving customer experience & needs.
    - Get rid of misguiding elements who fart but not deliver and sweet talk the management with carrots / unrealistic dreams - diluting the focus and derailing for personal benefits
    - Balance out the speed of growth / need for money with consistency & long term sustenance in mind (in other words, balance between features vs quality)