Mercantile Bank Reviews | Glassdoor

Mercantile Bank Reviews

Updated February 7, 2018
19 reviews

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4.0
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Mercantile Bank Chairman, President, and CEO; Chairman and CEO, Mercantile Bank of Michigan Michael H. Price
Michael H. Price
11 Ratings

19 Employee Reviews

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  1. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercantile Bank full-time (More than 10 years)

    Pros

    Community bank that with big bank tech, management team that get “it”

    Cons

    Banking is heavily regulated with a mistaken “one size fits all” type approach in a lot of regards so community banks get grouped in with regional, super regional, and national banks


  2. "Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Mercantile Bank part-time

    Pros

    Matching 401K offered even for part-time employees, PTO

    Cons

    I can't think of any cons.

  3. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Credit Analyst
    Current Employee - Commercial Credit Analyst
    Recommends
    Positive Outlook

    I have been working at Mercantile Bank full-time (More than a year)

    Pros

    -Great company culture truly focused on employee wellbeing and customer service.
    -Strong commercial training programs.
    -True passion for improving the local community.

    Cons

    -Given the small size of the bank , there is little room for upward movement and when an opportunity is presented, there is high competition due to the quality of employees.
    -At times senior management is out of touch with actual daily activities/issues in locations outside of GR.


  4. "Great Company, Lots of future growth overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercantile Bank full-time (More than a year)

    Pros

    Family, culture, experience, diversity, leadership

    Cons

    Lots of lateral positions, not so many vertical positions
    Pay could be better, to match market
    High turnover rate

    Advice to Management

    Training is important to limit turnover


  5. "Commercial Loans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercantile Bank full-time (More than 10 years)

    Pros

    Excellent culture with great leadership. Mercantile will invest in your future and help you develop.

    Cons

    None that I can think of. You are asked to work hard and be fully engaged, so if you are a slacker this is not your place.

    Advice to Management

    Keep on doing what you are!


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mercantile Bank full-time (Less than a year)

    Pros

    -meeting new people
    -helping others
    -learning about banking
    -great place to get into banking before deciding to make it a career.

    Cons

    - rude and neurotic customers that feel that they must treat you horribly to get something done.
    -having to constantly say sorry to the customer for others mistakes or because mobile banking isn't working for them.
    -having to deal with the software in general.
    -high turnover of great employees for no apparent reason.
    -constantly worrying if someone is trying to commit fraud in anyway.
    - not knowing who to call to get the customer help.
    -employees who are on the front lines have no understanding of what a mortgage lender offers or sells to customers yet, there expected to answer mortgage questions.

    Advice to Management

    -don't pressure employees to get bigger and bigger deals or get so many things done because customer service suffers and then that means less customers to bank with.
    -perhaps include a diagram of who to call when customer has a set problem there are to many departments and sometimes you have to call 3 before you find your answer.


  7. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very professional and passionate company.

    Cons

    I would not say there were many.

  8. "Good job, Too many Sales Quotas To Meet that Made Customers Unhappy Being Asked Over & Over To Buy Banking Prod, Svcs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crescent City, FL
    Former Employee - Anonymous Employee in Crescent City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercantile Bank full-time (More than 3 years)

    Pros

    Good benefits, pretty stable, opportunity to advance. I started off as a teller, I became a vault custodian.

    Cons

    Management that expects tellers to stand on feet all day and never use a chair at teller stations.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercantile Bank part-time

    Pros

    Friendly coworkers, large cubicles and nice buildings. Bank holidays are really nice. More local bank

    Cons

    Abysmal pay rates, no commission. Unfair distribution of vacation days. Managers select days off first before giving calendar to other employees-issues of favoritism etc. perpetuate unfairness.

    Advice to Management

    Make sure employees feel appreciated for their work with pay that is comparable to your competitors. Otherwise you and your customers will continue to suffer from high turnover rates!


  10. "Commercial Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Credit Analyst
    Current Employee - Commercial Credit Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good training program for new hires

    Cons

    Work is repetitive, especially in beginning


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