Mercer Reviews in Chicago, IL | Glassdoor

Mercer Chicago Reviews

Updated June 16, 2017
73 reviews

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Chicago, IL Area

2.8
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
25 Ratings

73 Employee Reviews

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Pros
Cons
  • Pay isn't as good as some boutique consultancies but in my opinion the pros make up for this - much better work life balance (in 104 reviews)

  • Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here (in 60 reviews)

More Pros and Cons

  1. Helpful (1)

    "Proud to be at Mercer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Chicago, IL
    Current Employee - Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Mercer has a wonderful culture here in Chicago. Local leadership is very supportive of colleagues and office initiatives. Benefits are decent and career growth is available if you take the initiative. Casual dress code too!

    Cons

    A lot is expected of you and workload can be very heavy in the summer months. Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here. Pay appears to be less competitive mid-career.

    Advice to Management

    There have been a few notable departures this year that has left a bit of a void in our office. Keep the culture going that was left by those that came before you and keep building on those principles!


  2. Helpful (2)

    "Fast-paced project management, variety of work styles, diverse group of colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Chicago, IL
    Current Employee - Senior Administrative Assistant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Challenging work, project management based work, good diversity, respectful culture, lots of learning and development opportunities

    Cons

    Constant change, no bonus incentives for lower levels, not​ many career advancement opportunities

    Advice to Management

    Please add more work life flexibility, some bonus incentives

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Architect in Chicago, IL
    Current Employee - Senior Data Architect in Chicago, IL

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Good place to work

    Cons

    Not a clear path in career advancement for some roles


  4. Helpful (2)

    "Upper MGNT only cares about bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    -Looks good on resume
    -good for out of college
    -good place to start career

    Cons

    -below market pay
    -lack of diversity, minorities mainly at operational level. Many groups have only caucasian employees
    -low or non-raise are very common
    -too many jobs are being outsourced to India
    -people need to watch their back, people will throw you under the bus to get ahead
    -some people get promotions year after year based on friendships and not necessarily merits

    Advice to Management

    Treat all equally. Don't invest in certain departments only, the whole thing doesn't work well without people at the bottom & add some diversity to senior roles & pay your peope well because it's their effort that reflects in the company's financial well-being.


  5. Helpful (4)

    "Cluster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 8 years)

    Pros

    Flexible work schedules and some nice people to work with.

    Cons

    Minimal raises given each year and always the same story of why when the company has met budget. Took away layers of management and the entire organization is in chaos now. Just when you think it can't get worse, it does. Top leadership is out of touch with company and does not care about people. Used to be a people company, but no longer. Layoffs every November really keeps morale low.

    Advice to Management

    Start really thinking about your people with actions..


  6. Helpful (1)

    "Client Service Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vernon Hills, IL
    Current Employee - Anonymous Employee in Vernon Hills, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer (More than 3 years)

    Pros

    free coffee, free water,

    Cons

    no religious freedom. Work under managers who do not understand their job.

    Advice to Management

    Work on listening to the Analyst


  7. Helpful (4)

    "Awful experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Assistant in Vernon Hills, IL
    Former Employee - Fulfillment Assistant in Vernon Hills, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    The manager of the location as a whole was very good at their job and very friendly. Nice atmosphere and some co-workers were nice. Decent benefits.

    Cons

    Promotions and raises are completely based on a popularity contest. I personally had a manager admit to me that I was more likely to be laid off than people they would "prefer to lay off" because the preferred people were "black" and "asian." The worst part? This wasn't even the manager of our group any more, they were telling our NEW manager who to fire! For years in a row I was given exceptionally high performance reviews but NO raises. The company's excuse: they didn't have the money to give us raises because they spent too much on client meetings. I worked countless hours of free overtime because I legitimately had too much work to get done in the day and the team I was on was prohibited to do any overtime, yet there were people in some positions who were getting thousands of dollars of overtime each paycheck (by intentionally taking their time with their work). No reward whatsoever for actually working hard and doing your job. Constant quarrels, gossip, backstabbing, drama, etc. created an unnecessarily stressful work environment. So glad I left, I haven't looked back since.

    Advice to Management

    Change literally everything! Very corrupt, deceptive management workings.

  8. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Terrific benefits. Billable hours pressure.

    Cons

    None at all. Opportunities open to hard workers.

    Advice to Management

    None


  9. "Good place to start but not great long-term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Talent Consulting Analyst in Chicago, IL
    Former Employee - Talent Consulting Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than a year)

    Pros

    Decent compensation
    Interesting work depending on department
    Lots of expertise in what it does

    Cons

    Very corporate culture that still sticks out significantly
    Not very collaborative culture
    Work environment feels very mechanical and restrictive
    Average age tends to be older in the office

    Advice to Management

    Focus on changing the work environment - millennials are looking for different things in their work and Mercer fails to really appeal to the younger crowd. Try opening up the culture a bit and removing the cubicles. Also engage your employees more as that's what they desire


  10. Helpful (1)

    "Good Place to Get Your Start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Vernon Hills, IL
    Former Employee - Anonymous Employee in Vernon Hills, IL
    Negative Outlook
    No opinion of CEO

    I worked at Mercer (More than 5 years)

    Pros

    Mercer was a great place to start my career and I liked the people I worked with. I was an analyst and a team leader, but ultimately left for another opportunity.

    Cons

    There were many years I didn't get a raise even though I had good ratings. Mercer was also losing a lot of good talent the last couple of years I was there.


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