Mercer Health & Benefits Reviews | Glassdoor

Mercer Health & Benefits Reviews

Updated September 21, 2017
185 reviews

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3.1
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Daniel Percella
44 Ratings

185 Employee Reviews

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Pros
Cons
  • Work life balance can be nonexistent (in 10 reviews)

  • The pay is low to start and politics/favortism plays a big part in your advancement (in 7 reviews)

More Pros and Cons

  1. "Plenty to do, but with budgeting issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Urbandale, IA
    Former Employee - Anonymous Employee in Urbandale, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercer Health & Benefits full-time (More than a year)

    Pros

    Projects are aplenty and can be interesting, depending on your department. Fun perks and on site cafeteria is great!

    Cons

    Some sour attitudes from co-workers due to budget constraints and push back in some departments.

    Advice to Management

    Value your employees and show them!


  2. "Not a Developer's Paradise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Impl Svcs Analyst-IT Consulting/Product Delivery in Dallas, TX
    Former Employee - Senior Impl Svcs Analyst-IT Consulting/Product Delivery in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mercer Health & Benefits full-time (More than 8 years)

    Pros

    I had the honor of working with some of the best people with whom I have ever worked. The group was very close and anyone would help anyone else who needed it at any time.

    Cons

    The company was full of little fiefdoms that did not co-operate nor communicate well together. Management was constantly restricting the amount of information to which we had access which made our job of maintaining client's websites more difficult than it needed to be. Little to know opportunity for advancement. I was employed there for 10 years and received only one pay increase. Had to work more than 360 hours one October to insure all client websites were ready for OE. Normally we had four clients for OE but after layoffs, those remaining in my group had eight clients for OE; four clients was a heavy load. Management seemed to be putting their money into new versions of websites, there were six when I left, rather than providing training on these versions.

    Advice to Management

    Remember that your employees are your best asset so put your money into them rather than new versions of websites.

  3. Helpful (1)

    "Good people, poor mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Islip, NY
    Former Employee - Senior Associate in Islip, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer Health & Benefits full-time (More than a year)

    Pros

    Overall people are great to work with. Mercer had a lot of volunteer activities. Compensation and benefits were good. Was able to work remotely

    Cons

    Managers micro manager, poor structure of technology, working remotely felt like you missed out on a lot. Did not manage clients properly.


  4. Helpful (1)

    "Corporate culture at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Norwood, MA
    Current Employee - Client Services Manager in Norwood, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer Health & Benefits full-time (More than a year)

    Pros

    Diverse and positive environment "in the trenches". Mercer starts you off in a very positive space. The people are the best part of the company. Very satisfied with the teams I have worked with.

    Cons

    Lack of communication and vision between leadership and client teams. Poor on-boarding and training. Failure to communicate between leadership, management and lower level employees

    Advice to Management

    Communicate more, don't preach plans for collaborative efforts while continuing to silo and knowledge-hoard.


  5. "Consolodated Billing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercer Health & Benefits full-time

    Pros

    Great benefits package and time off policies for parental leave.

    Cons

    Some businesses within the Mercer brand have not proven to keep up with their standards.

    Advice to Management

    Work on hiring from within and taking chances on current employees.


  6. Helpful (7)

    "If you are passionate about HR/benefits, this is probably the place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - H&B Consulting Analyst in Los Angeles, CA
    Former Employee - H&B Consulting Analyst in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Mercer Health & Benefits full-time (More than a year)

    Pros

    You get exposed to a lot of companies and you learn a lot about employer benefits. There's a kind of unwarranted, self-proclaimed reputation that Mercer has among benefits consulting firms. Don't be fooled.

    Cons

    Many senior consultants here are probably pathologically psychotic. This is a problem insofar as you're subject to their psychosis. To be honest, it may have been the result of the fraternity-like hazing they had to endure in the riveting world of benefits to get to where they are. Being successful at Mercer, particularly in their health and benefits division, has a lot to do with being able to cope with psychosis (i.e. getting reamed, meeting absurd expectations, compromising on ethical values) - this is often called "managing personalities".

    Advice to Management

    Invest in better people and better technologies. It's 2017 and the most advanced software you're using is the snipping tool.


  7. Helpful (1)

    "Not much different than anywhere else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits full-time

    Pros

    Comraderie, good cafeteria, team leads who can actually make a difference

    Cons

    management doesn't have a clue what they're doing or how to manage, morale is terribly low, policies change regularly with zero communication, and the pay is low for the field.

    Advice to Management

    Take time to understand what it actually takes to accomplish the job before you make decisions that impact everyone on the floor.

  8. Helpful (2)

    "The facts of life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Counselor in Urbandale, IA
    Current Employee - Benefits Counselor in Urbandale, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercer Health & Benefits full-time (More than a year)

    Pros

    They need people, and they will work with you if you communicate. Life in benefits is not easy, it is very busy and thankless. Especially while working the phones, so this isn't for everyone. The people that do stay here are good people, well humored and easy to get along with for the most part. The pay is adequate for my entry level position and there is room for your growth.

    Cons

    Currently bonus structure is based off of metrics that are only attainable depending on your position. Meaning that if you take more difficult calls that are longer you have the same handle time expectations as someone who takes less volume and easier calls.

    Turnover is high due to a feeling a respect lacking from the customer and management.

    benefits are horribly pricey for a person who pitches benefits to others.

    Advice to Management

    Work to create realistic metrics and goals to reach, allow people to work to focus on the customer rather than make it a speed race, maybe make time and spend some money on morale and team building to make it more of a family atmosphere.


  9. "Good Training Ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mercer Health & Benefits full-time (More than 5 years)

    Pros

    *Solid intern program on the benefits side of the business
    *MMC as a parent
    *Benefits

    Cons

    *Significant bureaucracy
    *Slow moving. While initiatives are proactive, by the time they reach implementation they are "old news"
    *Too many layers of management
    *Constant change in leadership


  10. Helpful (1)

    "Very competitive company in the industry!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Boston, MA
    Former Employee - Senior Analyst in Boston, MA
    Recommends
    Positive Outlook

    I worked at Mercer Health & Benefits full-time

    Pros

    Great company to work for. Friendly and fun office culture with many opportunities for advancement.

    Cons

    There were times when communication from Management was minimal. Employees feel better when they are in the know.


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