Mercer Reviews in San Francisco, CA | Glassdoor

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Mercer San Francisco Reviews

Updated January 16, 2018
23 reviews

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San Francisco, CA Area

2.5
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
8 Ratings

23 Employee Reviews

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Pros
Cons
  • Pay isn't as good as some boutique consultancies but in my opinion the pros make up for this - much better work life balance (in 113 reviews)

  • Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here (in 62 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good place to start off. Not great for long term growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in San Francisco, CA
    Former Employee - Senior Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mercer full-time (More than a year)

    Pros

    - Good place to kick off your career as a new grad, many learning opportunities
    - Nice office (SF) in a great location
    - Exposure to different lines of business
    - Decent starting salary and standard benefits
    - If you're lazy, you won't be fired here. I've seen many poor performers who get to stay as long as they wish. (This is a Con for hardworkers - it's frustrating to watch)

    Cons

    - Very small raises year over year
    - Promotions doesn't mean a big salary increase. Most of the time, a promotion from Sr Analyst to Associate can be a paycut since you no longer get OT
    - If you are a quick learner and want to progress in your career at the same rate, you won't do that here. You will be limited by your tenure.
    - Politics - you do see a few people get promoted faster even though they don't do very good work, but they know who to frequently please and talk to. A partner once gave a career day speech that politics is crucial here.

    Advice to Management

    Reward people for performance. Get rid of poor performers faster.


  2. "Great Company to Challenger Yourself and Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than 5 years)

    Pros

    The one thing I loved at Mercer is that everyone is smart. It is a place where if you want to learn the sky is the limit. If you are a Type A person with a good work ethic this is a great places for you.

    Cons

    Hours can get a little long and sometimes career patting is not black and white, but don't be scared to have that conversation with mgmt.

  3. Helpful (3)

    "Great colleagues and learning opportunities. Company could invest more in their people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Consultant in San Francisco, CA
    Current Employee - Principal Consultant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Smart, driven colleagues and great office leader. Great office culture and freedom to drive your own career. Lots of diversity regarding types of clients and projects. Within the offices, hierarchy is generally flat and junior employees have access to senior consultants. Junior staff has a strong voice in driving office culture.

    Cons

    Leadership (executives at Mercer) are out of touch with lines of business and local offices. Lots of rebranding and reorganizing that doesn't make sense or positively impact the business. Compensation could be more competitive. Technology needs to be better.

    Advice to Management

    Quit making organizational changes that sound good from a marketing standpoint but don't work at the local office level. Invest more in your people. Invest more in technology (hardware and software). Broaden business results focus to be longer term rather than so much focus on short-term (monthly/quarterly) business results.


  4. Helpful (3)

    "Communications Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Mercer full-time (More than a year)

    Pros

    Option to work from home.
    Nice office in Financial District.

    Cons

    Difficult to meet (or speak) with management and senior management.
    No on-boarding program.
    Very limited visibility.
    High turnover.

    Advice to Management

    Make time for new hires and employees in general.
    Design and implement an effective on-boarding program.
    Make work-life balance a reality for employees.


  5. Helpful (1)

    "Health & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    The only pro are there benefits, but they're even reducing those because they're bleeding cash (got rid of pension).

    Cons

    Don't believe the fake reviews done by the Mercer HR team (I've heard they write positive reviews as "image management"). AVOID: Loosing clients, layoffs, re-structuring. No advancement. 24/7 chaos - client teams constantly switching and changing. Upset clients because of poor staffing levels and constant turnover. Not innovative - very large beaucracy. Slow with technological change. Does not invest in technology. Constant IT issues - employee laptops from the 90s that don't work. No investment in software or analytics. Sales heavy with little to show for in actual solutions. Better off just going into IT or something adding value to organizations. Any decision takes ages - extremely slow, old company with way too many management layers. Racism and homophobia in the offices at the local level. Pay is bad unless you're in Kentucky, Oklahoma or cheap state.

    Advice to Management

    large corporate beraucracy is a major impediment to growth, innovation and employees doing their jobs.


  6. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in San Francisco, CA
    Current Employee - Consultant in San Francisco, CA
    No opinion of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Global company and industry leader in many fields

    Cons

    Pay, particularly for more junior employees who have been with the company more than 3 years


  7. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercer (More than a year)

    Pros

    Intelligent people who specialize in different lines of business. Leadership teams are knowledgable and environment is collaborative.

    Cons

    Not much room for upward mobility.

  8. "Dependable and loyal, but difficult to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Mercer (More than 5 years)

    Pros

    The have great benefits, an entrepreneurial model for those interested in the industry, and they are a respectable and honest firm. There's also a great deal of job security, particularly as they've been around for coming up on a 100 years.

    Cons

    Unless you're an actuary or directly interested in design and implementation of healthcare benefits, it can be a challenging environment. Most of the C-suite doesn't understand technology or have an interest in updating their corporate culture to a more West Coast model.

    Advice to Management

    Invest in your technology/internet presence. Realize that it's at least as important if not more so in today's world as the investment you make in office furniture and location.


  9. Helpful (2)

    "HR generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in San Francisco, CA
    Current Employee - Human Resources Generalist in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Fast paced, flexible, diverse,growth opportunity

    Cons

    Workload, pay, bureaucratic, mobility,


  10. "Health & Benefits Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health and Benefits Consultant in San Francisco, CA
    Former Employee - Health and Benefits Consultant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than a year)

    Pros

    This is a respected name in the industry and the fast-paced environment generates lots of opportunities to learn. Very driven and smart coworkers.

    Cons

    Unsupportive management, extreme workload, poor work-life balance, high turnover, lower than industry pay.

    Advice to Management

    Invest in current employees to reduce turnover - current churn & burn mentality is unsustainable.


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