Merchant Link Reviews in Silver Spring, MD | Glassdoor

Merchant Link Silver Spring Reviews

Updated November 29, 2017
9 reviews

Filter

Filter

Silver Spring, MD

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dan Lane
1 Rating

9 Employee Reviews

Sort: PopularRatingDate

  1. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Silver Spring, MD
    Former Employee - Implementation Services in Silver Spring, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Merchant Link full-time (More than 8 years)

    Pros

    Benefits are great, perfect location and awesome holiday parties. Casual dress code.

    Cons

    Very poor communication. No true support. And too much office politics.

    Advice to Management

    Listen more to employees, they have much to share. Don’t disregard someone’s thoughts because it doesn’t make sense to you.


  2. "Ok place to work if you avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Silver Spring, MD
    Former Employee - Former Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Merchant Link (More than 5 years)

    Pros

    This place has some great benefits (better than average actually)

    Cons

    If you work as a developer, be ready for long nights and lots of verbal abuse

    Advice to Management

    Consider a positive management approach versus the negative

  3. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Silver Spring, MD
    Current Employee - Accountant in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant Link full-time (Less than a year)

    Pros

    -pay good.
    -room for advancement.
    -challenging material.
    -very ethical and hire nice people.
    -some coworkers are nice and good commute

    Cons

    -some coworkers don't care about anything and want to get a paycheck and do nothing. Merchant Link is loyal to a fault and you have to screw up badly to get fired.

    Advice to Management

    Don't be afraid to fire people


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Recommends
    Positive Outlook

    I have been working at Merchant Link full-time (Less than a year)

    Pros

    Great Work Environment
    Good Company Culture
    Yearly Raise and Bonus
    Wonderful HR Team/Leadership
    Free Coffee/Tea and Subsidized Drinks

    Cons

    Work Holidays are Limited
    Open Floor Plan, Limited Offices


  5. "Low Integrity towards employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Silver Spring, MD
    Former Employee - Systems Analyst in Silver Spring, MD
    Recommends
    Neutral Outlook

    Pros

    Customer service department is the back bone of Merchant Link. Customers get outstanding care for using ML network.

    Cons

    Employer may not sanction or punish any employee who requests needed medical leave, providing they have net certain requirements for eligibility (have worked with the company for more than one year etc.)

    Advice to Management

    Keep eyes open for employees cry for HELP.


  6. "Be cautious about what you are getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Developer in Silver Spring, MD
    Former Contractor - Software Developer in Silver Spring, MD
    Doesn't Recommend
    Neutral Outlook

    I worked at Merchant Link as a contractor (More than a year)

    Pros

    Good vacation policy, decent compensation

    Cons

    Bureaucracy, cronyism. Too much process overhead/pressure for what needs to be done in SW development dept.

    Advice to Management

    Can't teach new tricks to an old dog


  7. Helpful (1)

    "20 year old startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merchant Link full-time (More than a year)

    Pros

    Small company, strong offering, could be a great place to be if the company could learn how to execute. Company needs new leadership to grow beyond.

    Cons

    Constantly changing priorities, never enough resources, infighting amongst execs, morale is bad, sales team sells what we don't have, communication needs improvement

    Advice to Management

    CEO needs to lead, not just be present

  8. "jAkinyemi"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in Silver Spring, MD
    Former Employee - Desktop Support Technician in Silver Spring, MD

    I worked at Merchant Link (More than 5 years)

    Pros

    Good hours/shift, good location and good people

    Cons

    Great customer service, good team work


  9. "Great people, good product, not a good place to stay for a long time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Positive Outlook

    I worked at Merchant Link full-time (More than 5 years)

    Pros

    Fantastic people who are committed to excellence in delivery; very customer focused. Solid software design and engineering. Great for learning the core basics of good computer system design.

    Cons

    No path to advancement. No opportunities to advance in career or in training. Does not grow people over time. Many people who started 10+ years ago still have same title.

    Advice to Management

    Update management practices. Empower employees.


Showing 9 of 19 reviews
Reset Filters