Merchant Warehouse Reviews | Glassdoor

Merchant Warehouse Reviews

32 reviews

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2.3
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Henry Helgeson
12 Ratings

32 Employee Reviews

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  1. Helpful (1)

    "Managing a team of members who handle Retention, Resubmitted accounts, and Cross-Sell/Upsell opportunites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Experience Manager in Boston, MA
    Current Employee - Client Experience Manager in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Merchant Warehouse full-time (More than 3 years)

    Pros

    Great group of employees to be around

    Cons

    Room for potential growth within the company


  2. Helpful (5)

    ""We have fun at work" - BS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Merchant Warehouse full-time (More than a year)

    Pros

    Some of the people you meet are friendly. Great team leadership

    Cons

    Horrible benefits. Horrible, childish employees. Middle management is awful and dragging the entire company down. H.R. is a joke and should be fired. Recruitment is horrible (H.R.). Overwork and mistreat employees, especially in CS, Ops & tech. Management often fails to pay workers their owed wages. They provided no training whatsoever, and new employees often have trouble acclimating

    Advice to Management

    Fire all management, raise TLs to management


  3. Helpful (4)

    "Not the best place to work.. certainly not the worst."

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative
    Former Employee - Tech Support Representative
    Doesn't Recommend

    I worked at Merchant Warehouse full-time (Less than a year)

    Pros

    Good People and great location in downtown Boston.

    Cons

    Little to no training. lack of communication throughout the office, management is not good across departments, way too much turnover and little room for advancement.

    Advice to Management

    Get some real training and understand you employees are not happy and you are part of the reason why.


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  5. Helpful (3)

    "Not what was advertised."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice office setting. Good co-workers.

    Cons

    Horrible in house software. Way too much turnover. People are fired every month. Horrible lead source. Training is tiresome.


  6. "I love work with best team in the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Stockton, CA
    Former Employee - Product Manager in Stockton, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    its good pay and better benefits that u could earn for the yearly income.

    Cons

    teamwork and Highly motivated to accept responsibility and work without supervision.

    Advice to Management

    to better leadership is when you have to keep all workers in the order and make sure they do the job done.


  7. Helpful (3)

    "Fun place to work. Good people, exciting work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant Warehouse full-time (More than 3 years)

    Pros

    Great group of people. Though there are a lot of exciting things happening there isn't crushing pressure to over extend yourself. Cool attitude of working on the most important things and doing them well.

    Cons

    Lots of growth and shifting roles and responsibilities. Hard to keep track of who the right people are to go to sometimes.

    Advice to Management

    Keep getting more people involved. Keep the excitement and figure out ways to push it down into other positions so it is relevant to us. The executive teams passion is contagious, we somehow need to make the opportunities matter for more employees day to day.


  8. Helpful (7)

    "Merchant Warehouse talked the talk and never once walked the walk."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Boston, MA
    Former Employee - Account Executive in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Merchant Warehouse full-time (More than a year)

    Pros

    Location, dress-code, inbound leads

    Cons

    No base salary, commission structure was set-up for you to fail, no real training, no real management, poor in-office communication, has the high-school gossip vibe, lied to, promotions come to those who are MW slaves, "what have you done for me lately," they lost all their real talent in 2014

    Advice to Management

    Bring in outside consultants to run the sales floor, treat your top sales people with respect - reward them for being consistent and don't punish them or make up new rules for them if they already are successful and manage their desk correctly.


  9. Helpful (2)

    "Sales Operations Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Coordinator in Denver, CO
    Former Employee - Sales Operations Coordinator in Denver, CO
    Approves of CEO

    I worked at Merchant Warehouse full-time (More than 3 years)

    Pros

    Great culture. It was a company that I believed in. They had a great niche in the credit card processing industry with POS developers and dealers.

    Cons

    I was there for three years and was unable to advance to any other role with more responsibility.

    Advice to Management

    Do a better job of developing current employees.


  10. Helpful (7)

    "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good location
    Starbucks in building
    Roof area on building is nice during summer and done up well.

    Cons

    Benefits leave a lot to be desired, especially considering salaries are extremely low. No room for growth. No room for advancement - everyone is very young and in no way close to retirement. Hardly anyone has a college degree. High turnover. NO accountability. No recognition, bonuses, promotions... Employees are treated like children. Reluctant to acknowledge and change obvious problems.

    Advice to Management

    Realize that most of your employees are unhappy and acknowledge the complaints that are made over and over again.


  11. Helpful (7)

    "Management lacks professionalism, experience and power freakish."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Merchant Warehouse full-time (More than a year)

    Pros

    Young, fun, and decent salary for some positions.

    Cons

    It's all about who you are "in" with. If you are friends with top level managers, who really lack any management experience, then you will get job advancement opportunities. Customer service reps are more like account managers and sales personnel push all their work off onto them. Top level managers who started the company are fairly young, all friends, and never worked anywhere else so they lack any management training, are more like powerfreaks, and don't know anything about effective leadership and development or professionalism.The culture is very unprofessional, and more based on who you know and how much sucking up/brownoising you can accomplish.

    Advice to Management

    Take some management and leadership classes/training seminars. You're not professional at all, and act more like egotistical power freaks.



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