Merchant e-Solutions Reviews | Glassdoor

Merchant e-Solutions Reviews

Updated November 30, 2017
53 reviews

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3.6
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Marcelo Bernal and Trevor Rubel
4 Ratings

53 Employee Reviews

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  1. Featured Review

    Helpful (3)

    "I love my job and the teams I work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Approves of CEO

    I have been working at Merchant e-Solutions (Less than a year)

    Pros

    Diving into working at Merchant e-Solutions this year has been an incredible, whirlwind experience. We transitioned our corporate office from Redwood City, CA to Atlanta, GA, making 2016 an interesting year for us. In June, I was surrounded by 80% newly hired employees - all amazing, passionate, and knowledgable, with decades of industry experience.The transition has been far from a breeze, but getting to take part in the changes and growth that are happening around here makes it worth it. I hope our teams continue to engage with each other in and outside of work as it will only strengthen our collaborative approach.

    Our offices are BEAUTIFUL; we are so lucky to come to work in such an inspiring space each day - you are able to have meetings in a swing or breakaway for a few minutes in the game room. In Atlanta, staying after hours offers you with one of the most breathtaking sunset views of our city's skyline. Definitely a non-work related perk.

    Special shout outs to Tom, Monique, and Bruce who encourage employees to grow, make an impact, and have a little fun along the way.

    I can't wait to see what we accomplish in 2017.

    Cons

    Buckhead traffic around the holidays


  2. "Best place I have ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant e-Solutions full-time

    Pros

    The people are amazing! Management is supportive. The environment is extremely comfortable and inviting. It makes you feel like you want to be there even when you don't have to be.

    Cons

    I'd like to see some swing chairs in customer care. And some better desk chairs. Desk lamps would be amazing!

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merchant e-Solutions full-time

    Pros

    Work Life Balance and Benefits.

    Cons

    The technology is far behind competitors and hinders the ability to expand in all markets.

    Advice to Management

    Stop judging success on the ability to partner with 3rd parties in order to sell other companies products and services as your own.


  4. "It Fell Apart!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merchant e-Solutions full-time

    Pros

    Technology is good and reliable

    Cons

    Poor management and not open to advice from field

    Advice to Management

    listen to field personel

    Merchant e-Solutions Response

    Nov 15, 2017 – EVP Human Resources

    Thank you so much for sharing your perspective on your experience at Merchant e-Solutions. While we have a policy that reinforces our open door approach to communications, it is our behaviors, not... More


  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    Great place to work! Culture is really improving. Great team to be a part of.

    Cons

    Open concept workspace sometimes lacks privacy when you need to focus or not be disturbed.


  6. "Strong Company, Great Prospects for Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    * Company has hired great talent in all functional areas
    * Management is committed to professional development
    * Lots of opportunity for growth
    * Candid and transparent communications
    * Awesome company culture!

    Cons

    * Continue to establish industry presence
    * Continue to strength product offerings

    Advice to Management

    Stay focused on the strategy and continue to seek feedback from on areas of improvement.


  7. "Challenging Work place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buckhead, GA
    Current Employee - Anonymous Employee in Buckhead, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    Great Team knowledgeable people around
    Good work ethics by all
    Agile process
    Interesting domain

    Cons

    Good Managers leaving company
    Poor Scrum masters
    Never take any action on employees who doesn't work even 7hrs a day and come after 10am
    Managers being partial to some employees and letting them work remote
    Managers never escalate issues do not take any responsibility

    Advice to Management

    Need Responsible Management to escalate issues otherwise Great place to work

  8. "Collaborative and forward thinking environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    Truly open door policy all the way up to the Executive level. Forward thinking environment with like minded people who are looking to make change. Executive support that allows us to make the change that we need. Lots of investment in product and talent. Fun, but not forced modern office / work environment. We work really hard, but enjoy each other's company socially as well. Best partnership mindset internally than I've ever experienced. Truly great people.

    Cons

    We do have gaps in some very necessary roles.


  9. "Getting better all the time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    * good benefits, good work/life balance
    * really good engineering team, interested in learning and growth
    * transparency getting slowly better

    Cons

    * departmental communication barriers leading to confusion
    * engineering team badly undervalued
    * product team badly understaffed, engineering suffers and looks bad because of it, and product members suffer from overwork.

    Advice to Management

    Talk to the people actually doing the work before making decisions about said work. Clear pictures are important. Also, tell them when things that are going to affect them are going on. People get things better when they know the reasons.


  10. "Cesspool of mismanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Atlanta, GA
    Current Employee - Software Developer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merchant e-Solutions full-time (More than a year)

    Pros

    Worked with a few decent software devs and learned lots

    Cons

    Some really poor devs claiming they are seniors. Strange priorities of upper management. Most salespeople look two steps away from being prison guards; or worse, actual felons. Rambling, incoherent onboarding process. Culture is dominated by bros that rarely read, dream of anything other than their next conquest, and often confuse then and than. Etc.

    Advice to Management

    Hire the right upper management. Make sure the aim is to add value to the product and not worry about story points endlessly.

    Merchant e-Solutions Response

    Aug 18, 2017 – EVP Human Resources

    Thank you for your feedback and review. MeS remains focused on creating a culture where all employees feel empowered to do their best work each and every day. We do this by setting a vision and... More


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