MerchantE Reviews
66% would recommend to a friend
(147 total reviews)
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Found 147 of over 162 reviews
Updated Nov 28, 2023
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- 5.0Sep 8, 2022AnonymousCurrent Employee, more than 1 yearAtlanta, GA
Pros
Supportive leadership Engaged employees Team approach/support Focus on building culture Diversity and Inclusion
Cons
After COVID, not many people in the office
MerchantE Response2yThank you for taking the time to write a review for ME. We are so grateful for your kind words and are happy to have you onboard.
- 5.0Jul 22, 2022Manager AccountingCurrent Employee, less than 1 yearAlpharetta, GA
Pros
By far the best company I’ve worked for! I’ve been in small, midsize, higher Ed, and fortune 200 and MerchantE has been a great time! The people are really nice across all departments. We have hybrid working arrangements. The kitchen is fully stocked with snacks and bevs. Unlimited PTO And good work-life balance
Cons
The dental plan could use some attention - coverage gets 2/5 stars
MerchantE Response2yThis makes us smile! Thank you for the positive feedback. Having teammates with your positive energy aids in continuing to build our great culture!
- 5.0Jul 22, 2022Customer Care SpecialistCurrent Employee, more than 1 year
Pros
Laid back atmosphere. Tons of support. PTO/Vacation time/full benefits. Great pay.
Cons
More pros than cons for me, so none.
MerchantE Response2yThank you for your feedback. We agree—it is exciting to see what’s in store for the company as well as the growth and development of our employees!
- 5.0Jun 17, 2022Anonymous EmployeeCurrent Employee, less than 1 yearAlpharetta, GA
Pros
The office is amazing, with standing desks for every employee, gourmet coffee options, pantry full of snacks and drinks. There are 2 monitors on every desk and every conference room is equipped as a Zoom room. It's wired for productivity! My co-workers are great and they really view us as a team. We are doing a hybrid model where most people are coming in 1-2 days a week, but remote work is completely supported as well. Pay is very competitive and benefits are outstanding. We just got a lifestyle benefit added that provides a reimbursement of up to $500 a year for anything related to health and well-being. Insurance is very good, too.
Cons
The company is large and it's difficult with the working style to get to know people outside of your department.
MerchantE Response2yThank you for your feedback. We agree—we have a great culture and an incredible group of people here at ME!
- 5.0Nov 10, 2021Anonymous EmployeeCurrent Employee, more than 1 yearAtlanta, GA
Pros
What makes this company so great is that leadership and management actually listen to advice from all levels. And if you have a question about anything, your coworkers are glad to help in any way possible. Work load is very dependent on your department, and the credit card industry is complex so be ready to learn. It is a fast-paced and nimble environment with lots of change, but I observe you are able to maintain a work-life balance if you can manage your time. Really feels like friends and family here (and not the family hanging over your head type nonsense). Health benefits are amazing this year and you can tell the company cares about its employees. Mental health and physical health are included! While many companies had to raise health benefit costs for 2022, MerchantE has given us MORE access to health resources without raising our premiums. I truly appreciate this. Pair that with competitive compensation, time off, and a beautiful office space, this is a great place to be.
Cons
Not a con, but I hope MerchantE continues to offer remote and in-office flexibility post-COVID. So far, it seems like they will continue a hybrid environment and it may depend on your department if you can be called fully remote or be called into the office 2-3x a week. The office has remained open throughout COVID with safety measures in place which is a plus.
- 5.0Oct 19, 2021Vice President Business DevelopmentCurrent Employee, less than 1 yearAlpharetta, GA
Pros
Employees first Excellent Benefits Opportunity for Growth
Cons
I have not run into any roadblocks as an employee.
- 5.0Oct 15, 2021Customer CareCurrent Employee, less than 1 yearAtlanta, GA
Pros
-Great Pay, Benefits, and Time off policy -Dedicated/Hardworking Employees -Amazing work culture
Cons
None besides a lot of information to be taken in which their are guides for
- 5.0Oct 5, 2021Senior Financial AnalystFormer Employee, more than 1 year
Pros
Great people, everyone is professional and friendly.
Cons
None that I can think of in particular.
- 5.0Aug 25, 2021Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Great products and people. The right size for a company. Unlike other large acquirers that are bogged down with bureaucracy...MerchantE can be very nimble in the payments space.
Cons
I can't think of any downside of joining MerchantE
- 5.0Aug 17, 2021Director of Business DevelopmentCurrent Employee, less than 1 year
Pros
The recruiting, on boarding and training was as good as I have experienced!
Cons
The only downside is not really a downside if you are a self starter. Some of the departmental material is 'hidden' in file folders but with a few minutes of research you can get what you need to be successful.
MerchantE Reviews FAQs
MerchantE has an overall rating of 3.5 out of 5, based on over 162 reviews left anonymously by employees. 66% of employees would recommend working at MerchantE to a friend and 64% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
66% of MerchantE employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated MerchantE 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at MerchantE to be senior leadership, career development, benefits and the cons to be workplace, management.
