Merchants Information Solutions Reviews | Glassdoor

Merchants Information Solutions Reviews

Updated May 16, 2017
4 reviews

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3.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
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Russ Johnson
2 Ratings

Employee Reviews

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  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Phoenix, AZ
    Former Employee - Client Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Merchants Information Solutions full-time (More than a year)

    Pros

    Small business
    Professional employees
    Diverse
    Supportive and caring coworkers
    Manager is your biggest advocate
    CEO is transparent about how the company is doing overall
    You never have to work weekends or holidays

    Cons

    Small business (at the time)
    If you have worked at the company a long time, you can get away with unprofessional behavior.
    Not much room for growth


  2. Helpful (1)

    "Enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales
    Current Employee - Director of Sales
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Merchants Information Solutions full-time (More than 3 years)

    Pros

    Good work environment with dedicated employees. Everyone in the company treats each other with a lot of respect.

    Cons

    Not enough resources to deliver the services. Platforms are falling behind and becoming out of date. Need to invest in the future

    Advice to Management

    Listen to feedback from clients

  3. Helpful (1)

    "A challenging experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Many individuals are required to wear various hats and take on additional duties outside normal job responsibilities. While this becomes overwelming at times, it provides the opportunity for personal growth and experience.

    Cons

    Overall, the communication and employee value is poor. Based on the size of the company, there are too many individuals that are dictating orders and not enough acting. Despite recommendations from product specialists, the Sr Management team ingnores the need for product development that allows competitve advancement. The company has been known to lose money year over year. The few individuals that are trying to make a difference aren't enough to support the rest of the company.

    Advice to Management

    Talking alone won't make a difference - you must take action. To be sucessful, you need to listen to recommendations that will allow for product advancement. The recommendations must be acted upon immediately to allow for competitve advancement; not placed on a list where it will sit until we are too far behind the competition to gain new business and retain existing clients.


  4. Helpful (2)

    "If you need a job to bide your time..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend

    Pros

    If you get into a good department you can find managers who are willing to stand up for you and make sure you get what you need to do a good job, both as a person and as an employee.

    Cons

    There is a culture of "the executives can do no wrong" despite them losing money. They are unwilling to be introspective and look at themselves as a possible cause of problems. Turnover is certain departments is exceptionally high.

    Advice to Management

    Re-read the book you give to all employees. Understand that listening to employees is great, but that simply ignoring them when they point to management issues doesn't accomplish anything.