Mercury General Reviews | Glassdoor

Mercury General Reviews

Updated November 18, 2017
250 reviews

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2.7
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Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
117 Ratings

250 Employee Reviews

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Pros
  • Annual Christmas bonus for 2 weeks of pay (in 27 reviews)

  • Great environment, company always does things for employees such as company picnic, customer service week, holiday bonus etc (in 23 reviews)

Cons
  • Little to no opportunity for growth in San Antonio (in 10 reviews)

  • Then they brought in new upper management (in 19 reviews)

More Pros and Cons

  1. "It's a call center......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Mercury General full-time

    Pros

    Just moved into a new building - Much nicer facility.

    Cons

    The only place within the company with a point system for absences so basically you get accumulated time to use if you are sick and then are punished for using it. People came to work sick and contagious because they were afraid to lose their jobs. Little to no opportunity for growth in San Antonio.


  2. "review"

    StarStarStarStarStar
    Former Employee - Claims Representative in Austin, TX
    Former Employee - Claims Representative in Austin, TX
    Doesn't Recommend

    I worked at Mercury General full-time

    Pros

    great people, great benefits, learned a lot

    Cons

    low moral, high volume, need more employees, always working overtime and still behind

    Advice to Management

    during busy season hire more people to alleviate work load.

  3. "appraisal specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Mercury General full-time

    Pros

    Not enough employees for work load

    Cons

    You are paid weekly and good employee benefits

    Advice to Management

    Hire more employees


  4. Helpful (7)

    "Claim specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Mercury General full-time

    Pros

    I had a great manager and supervisor. I loved my co-workers

    Cons

    I worked for Mercury for 12 years. The first several years were great- family atmosphere, bonuses and raises. Then they brought in new upper management. It became all about numbers. They would set goals for things that we had little control over. It became not about helping people, but about selling customer surveys and such. The goals were very hard to attain, and if you did not meet these goals, then you were written up, which meant no bonus, no raise, and no promotion. I didn't get a raise for 3 years. Then they started firing people, people were quitting, and people were going on stress leave. People like me who had been there for a long time felt like we had targets on our backs. We knew they wanted to get rid of the veteran adjusters so they could hire kids right out of college and pay less.

    Advice to Management

    Be more loyal to your employees-many of them have been very loyal to you.


  5. Helpful (1)

    "11 + years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative II in Brea, CA
    Current Employee - Claims Representative II in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than 10 years)

    Pros

    Good pay and benefits, most managers are great and good to their staff, company offers a Christmas bonus every year and sometimes an underwriting bonus in the spring depending on how business (new premiums/etc) were the year before, company sponsored events (example- paid for event at Knotts Berry Farms)

    Cons

    Movement can sometimes be very hard , depending on the position you are in. Claims and in subrogation you can hit a plateau, moving up from there becomes almost impossible. Sometimes promotions can be very political , a poor adjuster may get a position just because of who they know versus a great adjuster

    Advice to Management

    Pay closer attention to some of your staff . Not all the supervisors are supportive and helpful to their team. For an adjuster to truly succeed they need the guidance and support from their supervisor


  6. Helpful (1)

    "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervising Legal Secretary
    Current Employee - Supervising Legal Secretary
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than a year)

    Pros

    Fair, employee oriented, always looking out for the best interest of the employee, busy work environment, strict and book, drug testing, high job security, excellent benefits with contribution, profit-sharing, long-term benefits, life insurance

    Cons

    Incremental vacation and accrued time. Hourly time off is not given in January but must be accrued monthly during the year. Weather related absences are the responsibility of the employee to get paid. If it's snowing, if there's a hurricane, and you don't come into work you don't get paid


  7. "Claims Adjuster"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercury General full-time

    Pros

    the benefits are pretty good

    Cons

    hostile working environment, management bullies employees that report to them, double standards, not enough employees or the work load, management can't accept responsibility for anything, little to no positive feedback from management about anything.

  8. Helpful (1)

    "Legal Secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Garden City, NY
    Former Employee - Legal Secretary in Garden City, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mercury General full-time (More than 3 years)

    Pros

    The Company has great benefits, and also a great working environment

    Cons

    The direction of management was very disappointing


  9. "Mostly positive. Good benefits and good people to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercury General full-time (Less than a year)

    Pros

    The atmosphere is very positive and people are committed to their work. The company does it's best to motivate employees and keep their core values front and center.

    Cons

    The biggest downside is they're very strict with sick time and will come down on employees for using "too much" even if they have the time accrued.


  10. Helpful (2)

    "It's not what you might think"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Claims Examiner in Folsom, CA
    Former Employee - Property Claims Examiner in Folsom, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercury General (More than 10 years)

    Pros

    The lights are on and there is a device that jams cell phone reception on certain frequencies, keeping out interruptions.

    Cons

    I don't know anyone who can honestly say they are proud of their employment at Mercury, or that they trust their superiors. I know a lot of people who are overly stressed, over-worked, traumatized, and sick because of their employment.


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