Mercury General Reviews | Glassdoor

Mercury General Reviews

Updated September 20, 2017
245 reviews

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2.7
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Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
114 Ratings

245 Employee Reviews

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Pros
  • Annual Christmas bonus for 2 weeks of pay (in 26 reviews)

  • Great environment, company always does things for employees such as company picnic, customer service week, holiday bonus etc (in 23 reviews)

Cons
  • Upper management is all over the place and kept in the dark from their underlings (in 18 reviews)

  • There is little to no incentive to do more or go the extra mile (in 8 reviews)

More Pros and Cons

  1. "Claim specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Mercury General full-time

    Pros

    I had a great manager and supervisor. I loved my co-workers

    Cons

    I worked for Mercury for 12 years. The first several years were great- family atmosphere, bonuses and raises. Then they brought in new upper management. It became all about numbers. They would set goals for things that we had little control over. It became not about helping people, but about selling customer surveys and such. The goals were very hard to attain, and if you did not meet these goals, then you were written up, which meant no bonus, no raise, and no promotion. I didn't get a raise for 3 years. Then they started firing people, people were quitting, and people were going on stress leave. People like me who had been there for a long time felt like we had targets on our backs. We knew they wanted to get rid of the veteran adjusters so they could hire kids right out of college and pay less.

    Advice to Management

    Be more loyal to your employees-many of them have been very loyal to you.


  2. "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervising Legal Secretary
    Current Employee - Supervising Legal Secretary
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than a year)

    Pros

    Fair, employee oriented, always looking out for the best interest of the employee, busy work environment, strict and book, drug testing, high job security, excellent benefits with contribution, profit-sharing, long-term benefits, life insurance

    Cons

    Incremental vacation and accrued time. Hourly time off is not given in January but must be accrued monthly during the year. Weather related absences are the responsibility of the employee to get paid. If it's snowing, if there's a hurricane, and you don't come into work you don't get paid

  3. "Legal Secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Garden City, NY
    Former Employee - Legal Secretary in Garden City, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mercury General full-time (More than 3 years)

    Pros

    The Company has great benefits, and also a great working environment

    Cons

    The direction of management was very disappointing


  4. "Mostly positive. Good benefits and good people to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercury General full-time (Less than a year)

    Pros

    The atmosphere is very positive and people are committed to their work. The company does it's best to motivate employees and keep their core values front and center.

    Cons

    The biggest downside is they're very strict with sick time and will come down on employees for using "too much" even if they have the time accrued.


  5. "Auto claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Brea, CA
    Former Employee - Auto Claims Adjuster in Brea, CA
    No opinion of CEO

    I worked at Mercury General full-time (More than 8 years)

    Pros

    Managers for the most part want to help their employees. Open positions are clogged with a lot of employees looking to get into the same few spots

    Cons

    Higher management/execs do not give a second thought to bombarding employees with extra work upon extra work upon extra work with no incentive.


  6. "If you really want to help people, you might look elsewhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Folsom, CA
    Former Employee - Claims Representative in Folsom, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You will spend a large amount of time on the phone with people.

    Cons

    Very little positive outlook or outcomes.

    Advice to Management

    Employees have feelings, needs, and personal lives.


  7. "Great Company, Horrible Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable in Los Angeles, CA
    Former Employee - Accounts Payable in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mercury General full-time (Less than a year)

    Pros

    Benefits are comparable to any corporation; two-week vacation, 401k (3.5 match), health and dental around 150/week for a family plan, great co-workers (from the reception to the top), competitive salary.

    Cons

    The A/P micromanager will drive you to quit your job.

    Advice to Management

    Insecure managers (low self worth) will always make everybody else miserable. Seek professional help before you bring the ship down. Micromanagement is always counterproductive, it's a cancer and makes people produce less (sometimes intentionally).

  8. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative II in Folsom, CA
    Current Employee - Claims Representative II in Folsom, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than a year)

    Pros

    Benefits, management, training, work/life balance. This is by far the best company I've ever worked for. The people are amazing. Claims is stressful, but you should know that getting into it, and I enjoy the fast pace.

    Cons

    Nothing. Management has been nothing but helpful and kind. They are supportive and completely understand you have a life outside of work.

    Advice to Management

    Keep up the good work


  9. "I really love working for Mercury. The people I work with are a second family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subrogation Specialist in Los Angeles, CA
    Current Employee - Subrogation Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than 10 years)

    Pros

    Great benefits, great vacation time available. I've had a great experience working with management and fellow employees. The company promotes within a lot of the time so lots of room for advancement.

    Cons

    The cons I can think of is that for claims department the work load is high. Company does frown on you using sick time but only if it's gotten to the point where it's excessive (more than 7 days in a year) is considered excessive.


  10. "Mercury General IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Brea, CA
    Current Employee - Senior Software Engineer in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than 10 years)

    Pros

    Industry standard salary in IT

    Cons

    There are politics in senior management that affects your growth and promotions.

    Advice to Management

    Evaluation for Senior Management on those practicing favoritism.


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