Mercury General Reviews | Glassdoor

Mercury General Reviews

Updated April 4, 2017
219 reviews

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Full-time Part-time

2.2
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Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
101 Ratings

219 Employee Reviews

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Pros
Cons
  • Upper management doesn't care about their employees (in 17 reviews)

  • High stress, little room for advancement, need more training on systems (in 8 reviews)

More Pros and Cons

  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Infrastructure in Brea, CA
    Former Employee - IT Infrastructure in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercury General full-time (Less than a year)

    Pros

    Chairman is owner and sets roadmap for company

    Cons

    Too many initiatives and work load is heavy for technology staff

    Advice to Management

    Expand other states and replicate the orgiinal success story from California


  2. Helpful (2)

    "Started off great but now I'm glad I'm leaving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercury General full-time (More than 8 years)

    Pros

    Benefits, Christmas Bonus, Cool co-workers, some management is cool, PTO, weekends off

    Cons

    Where do I start....morale company wide is just on a decline. Departments are overworked and underpaid and its just not worth it. Things keep changing but not for the good and no one is listening to the frontline employees. If you want a paycheck go for it, if you value your sanity find another place to work. The call center has no upward mobility or advancement, other call centers in the area have so many opportunities. If you're a person that doesn't value yourself or your potential then this is the place for you.

    Advice to Management

    Stop stepping all over the employees that do the most for you, focus aggressively on retention and maybe you'll stop losing tenured & qualified workers.


  3. Helpful (3)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Brea, CA
    Current Employee - Claims Specialist in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time (More than 5 years)

    Pros

    There is a holiday bonus.

    Cons

    The claims department, and consequently as time goes on, the company as a whole, is a disaster of epic proportions. Protocol is inconsistent, incentive and motivation are non-existent, and employees are fleeing en masse. Recent salary hikes were done on a hush basis because they know they underpay the staff they rely on the most and that they are barely bringing their pay up to standard for the industry. New initiatives are announced, then abandoned, and no one can keep up. The workload has been referenced in every other review, but you'd still be shocked by the expectations. There are some managers that care about the people they oversee, but most see their staff as numbers. Of course the volume causes workers to fall behind, underwhelm, and flounder, and when this happens you are threatened and made to feel responsible for the company's failings. So experienced, valuable employees leave, new hires come in, and the cycle continues, leading to a perpetually under-staffed and over-stressed environment. In short-this job is not for people who care about their own well-being.

    Advice to Management

    You all need to resign. Upper levels including CEO and upper management are so laughably out of touch it's embarrassing. If things don't change, the whispers among the staff about a buyout or closure will probably come to fruition.


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  5. Helpful (3)

    "Underpaid and under appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist II in Brea, CA
    Current Employee - Claims Specialist II in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time (More than 8 years)

    Pros

    Co-workers are cool. Benefits are decent. Christmas bonus every year. Overtime is available if needed.

    Cons

    We are overworked. Claims assignments are too high and company expectations are completely unrealistic. Too much work and not enough tools to get the work done. Every department is understaffed and the claims adjuster takes the fall for all the other departments not being able to stay caught up. People leave to work for other Companies because they pay more than Mercury. We have Managers that don't care and Divisional Managers who are so far away from the claims job that they keep coming up with more work for all the Supervisors to do. Then your Supervisor can't do their job or provide help for the adjusters. Guidewire is so slow it actually is worse than the prior claims system, and has lowered productivity. The ship is taking on too much water.

    Advice to Management

    Lower average new claims assignments to 40 per month and quit micromanaging your staff. Start holding decision makers accountable for all the bad decisions made the last few years. Start paying your staff along the same as our competitors. That might help lower turnover. Higher more staff ASAP!


  6. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in San Antonio, TX
    Former Employee - Csr1 in San Antonio, TX
    Recommends
    Neutral Outlook

    I worked at Mercury General full-time (More than 3 years)

    Pros

    Family like enviroment at all times

    Cons

    there are no down sides to working at this company


  7. Helpful (3)

    "Not a growing company/Little Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Approves of CEO

    I worked at Mercury General full-time (Less than a year)

    Pros

    Employees and management are laid back, not at all micro managing. Holiday bonus and they try to bring in food and fun things throughout the year.

    Cons

    No growth or opportunity to move up or around in company. Employees settle into the same position for years. People you speak to on the phone belittle you and go above you to get exceptions to rules.

    Advice to Management

    Pay employees what they are worth, or they will leave. Don't expect them to go above and beyond and get paid the same as someone doing half the work.


  8. Helpful (4)

    "Unmanageable Workload Lack of Strong Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist II in Brea, CA
    Current Employee - Claims Specialist II in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    M-F 8-4:45 schedule. Holidays off. Decent starting pay, holiday bonus

    Cons

    The workload is too much for a human being. You have to be a robot to be on top of the workload. Initial training is great but little to no help or training after that. The stress is overwhelming. Although breaks are mandatory no one wants to take them because there's that much work to be done. People even delay bathroom trips bc they're drowning in work.

    Advice to Management

    Respectfully, I think that managers and senior leaders try to work a claims desk the way it is and maybe they'd be more understanding of the workload.


  9. Helpful (9)

    "Claims Specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time

    Pros

    Go entry level job to learn about claims. Annual Christmas bonus for 2 weeks of pay. Good co-workers below management.

    Cons

    There a lot, extremely high claims volume that is currently unmanageable. Not even with OT will you be able to keep up. Steer as far as away as possible unless there is no other choice.

    Advice to Management

    Leave, all of you need to go. There needs to be whole sale changes from top to bottom. Changes are made all the time, the Guidewire system that was installed a year a half ago has created a disaster that will take at least another year to recover from. However there has been no accountability up to this point.


  10. Helpful (2)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pomona, CA
    Former Employee - Anonymous Employee in Pomona, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mercury General (More than 3 years)

    Pros

    None I can think of.

    Cons

    If you want to live a short life. Go work for Mercury Insurance. The workload is absolutely not manageable even with overtime and I am not a lazy person love to hustle but it is way to much! They call it job stability which is no such thing. See how management react when you fall behind.

    Advice to Management

    They are just happy they are going to receive their paycheck


  11. Helpful (5)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brea, CA
    Former Employee - Anonymous Employee in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercury General (More than a year)

    Pros

    I cant think of any.

    Cons

    This company changes its mind constantly about what is important to them. You are constantly made to feel like you are doing something wrong.


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