Mercury General 212 Reviews | Glassdoor

Mercury General Reviews

Updated February 16, 2017
212 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
97 Ratings

212 Employee Reviews

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Pros
Cons
  • Upper management doesn't care about their employees (in 17 reviews)

  • Expectations are too high with little to no incentives (in 7 reviews)

More Pros and Cons

  1. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercury General full-time (More than 3 years)

    Pros

    it is a focused oriented company

    Cons

    it is a very rigid place to start off

    Advice to Management

    they should work more on their personnel management


  2. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in San Antonio, TX
    Former Employee - Csr1 in San Antonio, TX
    Recommends
    Neutral Outlook

    I worked at Mercury General full-time (More than 3 years)

    Pros

    Family like enviroment at all times

    Cons

    there are no down sides to working at this company


  3. Helpful (3)

    "Not a growing company/Little Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Approves of CEO

    I worked at Mercury General full-time (Less than a year)

    Pros

    Employees and management are laid back, not at all micro managing. Holiday bonus and they try to bring in food and fun things throughout the year.

    Cons

    No growth or opportunity to move up or around in company. Employees settle into the same position for years. People you speak to on the phone belittle you and go above you to get exceptions to rules.

    Advice to Management

    Pay employees what they are worth, or they will leave. Don't expect them to go above and beyond and get paid the same as someone doing half the work.


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  5. Helpful (2)

    "Unmanageable Workload Lack of Strong Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist II in Brea, CA
    Current Employee - Claims Specialist II in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    M-F 8-4:45 schedule. Holidays off. Decent starting pay, holiday bonus

    Cons

    The workload is too much for a human being. You have to be a robot to be on top of the workload. Initial training is great but little to no help or training after that. The stress is overwhelming. Although breaks are mandatory no one wants to take them because there's that much work to be done. People even delay bathroom trips bc they're drowning in work.

    Advice to Management

    Respectfully, I think that managers and senior leaders try to work a claims desk the way it is and maybe they'd be more understanding of the workload.


  6. Helpful (8)

    "Claims Specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time

    Pros

    Go entry level job to learn about claims. Annual Christmas bonus for 2 weeks of pay. Good co-workers below management.

    Cons

    There a lot, extremely high claims volume that is currently unmanageable. Not even with OT will you be able to keep up. Steer as far as away as possible unless there is no other choice.

    Advice to Management

    Leave, all of you need to go. There needs to be whole sale changes from top to bottom. Changes are made all the time, the Guidewire system that was installed a year a half ago has created a disaster that will take at least another year to recover from. However there has been no accountability up to this point.


  7. Helpful (1)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pomona, CA
    Former Employee - Anonymous Employee in Pomona, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mercury General (More than 3 years)

    Pros

    None I can think of.

    Cons

    If you want to live a short life. Go work for Mercury Insurance. The workload is absolutely not manageable even with overtime and I am not a lazy person love to hustle but it is way to much! They call it job stability which is no such thing. See how management react when you fall behind.

    Advice to Management

    They are just happy they are going to receive their paycheck


  8. Helpful (4)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brea, CA
    Former Employee - Anonymous Employee in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercury General (More than a year)

    Pros

    I cant think of any.

    Cons

    This company changes its mind constantly about what is important to them. You are constantly made to feel like you are doing something wrong.


  9. Helpful (1)

    "Terrible work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist II in Folsom, CA
    Current Employee - Claims Specialist II in Folsom, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time (More than 8 years)

    Pros

    None. This job will suck the life out of you.

    Cons

    Workload is way too much since we got Guidewire. No training and since you are taking too msny claims you cannot get caught up. Mgt making terrible decisions and we cannot keep employees because our competitors pay more and have more reasonable expectations. We can't hire people because other companies pay more. Raises the last few years have been well under 2.5% yet Mgt continues to pay themselves. Too much emphasis on "calibrating" employees. They are people, not numbers.

    Advice to Management

    Re-think how you treat the employees and expectations or more people will quit. You cannot expect adjusters to take 70 Casualty files month after month. It isn't realistic. Hire people and incresse salaries to Industry standard.


  10. "Claims Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Folsom, CA
    Current Employee - Claims Supervisor in Folsom, CA
    Recommends
    Neutral Outlook

    I have been working at Mercury General full-time (More than 10 years)

    Pros

    Flexible work schedule and annual Christmas Bonus

    Cons

    Salary lower than other companies in the area.


  11. "Claims Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercury General full-time

    Pros

    Christmas bonus. Flexible work hours.

    Cons

    Corporate drives all decision making without regard to markets.



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