Mercury General Reviews | Glassdoor

Mercury General Reviews

Updated January 6, 2019
288 reviews

Filter

Filter


2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
141 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Annual Christmas bonus for 2 weeks of pay" (in 28 reviews)

  • "Great environment, company always does things for employees such as company picnic, customer service week, holiday bonus etc" (in 25 reviews)

Cons
  • "IT department is a mix of styles with middle to upper management bloated and largely ineffective" (in 23 reviews)

  • "Little to no opportunity for growth in San Antonio" (in 10 reviews)

More Pros and Cons

  1. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Brea, CA
    Current Employee - Claims in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time (More than 8 years)

    Pros

    Mercury has a great culture with a family environment. They care about you as a person. You work hard, but you get treated well.

    Cons

    Nothing I can think of right now. Maybe that it's harder to bonus now than it was in the past.

    Advice to Management

    Keep up the awesome work!


  2. "The stress isn't worth the pay! Unless you plan on moving up and away from claims."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Brea, CA
    Current Employee - Claims Adjuster in Brea, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mercury General part-time (Less than a year)

    Pros

    Company culture, benefits, training, opportunities for transfers or advancement

    Cons

    Stressful work environment, seniority based pay

    Advice to Management

    offer to retrain supervisors on the new additions to systems being used.

  3. "Mercury Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Brea, CA
    Former Employee - Billing Specialist in Brea, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercury General full-time (More than a year)

    Pros

    The company provided good medical benefits.

    Cons

    Bad pay, almost no training given


  4. "Mercury Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time

    Pros

    Flexible
    Trust you will get your work done.

    Cons

    Pay is not evenly distributed and work can be heavier for a lower pay.

    Advice to Management

    Pay according to experience and market value.


  5. "Apply at your own risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative II in San Diego, CA
    Current Employee - Claims Representative II in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time (More than a year)

    Pros

    Co-workers. events committee tries to do something every month to raise moral.

    Cons

    Management is afraid to make decisions. When you seek advice from supervisor you are sent to someone else. Customer service surveys are unrealistic. Getting anything below an 8 requires the company to start disciplining adjusters. Favoritism towards certain adjusters divided the office.

    Advice to Management

    Please see your employees as the most valuable commodity that you have. Take care of your employees and they will take care of your customers. Continue to treat them as you are and you will continue to see large number of good employees leave.


  6. Helpful (1)

    "Traditional but flexible timing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Brea, CA
    Current Employee - Business Systems Analyst in Brea, CA

    I have been working at Mercury General full-time (Less than a year)

    Pros

    Supportive management
    Flexible timing
    Few very nice supervisors if you get lucky

    Cons

    Some people with big egos won’t let you easily do your job!
    Traditional
    Not open to changes easily
    Lower salaries comparing to national average

    Advice to Management

    Intelligent people won’t last long here because of the childish behavior of some people. Remove those kind of people and keep the intelligent ones instead.


  7. "Good company, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercury General full-time

    Pros

    Fair pay for claims adjusters. Good benefits

    Cons

    Limited growth opportunities. High claims load

  8. Helpful (3)

    "avoid if you care about your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Brea, CA
    Current Employee - Claims Specialist in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercury General full-time (More than a year)

    Pros

    Stable income, lots of work to do, odd corporate "wellness" and ok benefits

    Cons

    > no management structure

    > nobody treats coworkers like they work together, its all a competition and nobody has time to speak to eachother

    > no guidance from upper management

    > Brea branch has no structure for complaints

    > fire you for giving two weeks, so im afraid to give mine , seen it happen to so many others its just not worth it. You are a number in a machine to them, they do not care about their employees

    > they give no real reward or promotion structure


  9. Helpful (1)

    "Hard to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General full-time

    Pros

    Full time, 401k, paid time off, company outings

    Cons

    Make it hard to move up in this department. Do not pay enough for all that a billing rep must know and do.


  10. "Getting better"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General full-time

    Pros

    There's a big focus on growing as a company currently

    Cons

    Still trying to overcome old issues