Mercy Medical Center - Des Moines Reviews in Des Moines, IA | Glassdoor

Mercy Medical Center - Des Moines Des Moines Reviews

Updated September 6, 2017
14 reviews

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Des Moines, IA

2.9
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Bob Ritz
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14 Employee Reviews

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  1. "RN BSN"

    StarStarStarStarStar
    Current Employee - RN, Bsn in Des Moines, IA
    Current Employee - RN, Bsn in Des Moines, IA

    Pros

    Great places to work. Friendly management

    Cons

    Low pay. I wish they paid a little more.

    Advice to Management

    N/A


  2. Helpful (1)

    "Overworked and underpaid nursing staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Des Moines, IA
    Former Employee - Registered Nurse in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercy Medical Center - Des Moines full-time (More than 10 years)

    Pros

    It is a big hospital with lots of specialties. You see a wide variety of cases and patients.

    Cons

    There is a huge disconnect between administration and nursing staff. Nurses are expected to care for higher acuity patients in unsafe numbers while maintaining unrealistic goals and expectations. It's not a good working environment. Management and administration are unsympathetic and disconnected. They don't live the core values, they just preach them to over worked, underpaid, burned out staff. We went several years without raises while the CEO still earned huge bonuses. They only care about patient satisfaction scores. It is a hospital not a hotel.

    Advice to Management

    You can't expect anything of others which you can't or wouldn't do yourself. When the nursing units are critically staffed, put on some scrubs and get to work. The nurses that stick it out end up training all the new staff, just for them to leave after 6 months. It's a viscious cycle.

  3. "Appeals Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Appeals Specialist in Des Moines, IA
    Former Employee - Medical Appeals Specialist in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercy Medical Center - Des Moines (Less than a year)

    Pros

    Nice people to work with.

    Cons

    Things were forever changing & not adequate training


  4. "Mercy is Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant in Des Moines, IA
    Current Employee - Certified Medical Assistant in Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercy Medical Center - Des Moines full-time (More than a year)

    Pros

    competitive pay scale, great benefit packages. Doctors are great to work with

    Cons

    Changes in Corporate positions have high turnover

    Advice to Management

    keep up the great job


  5. Helpful (1)

    "Not Employee Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hospitalist in Des Moines, IA
    Former Employee - Hospitalist in Des Moines, IA
    Doesn't Recommend
    Negative Outlook

    I worked at Mercy Medical Center - Des Moines (More than a year)

    Pros

    It is in Des Moines, Iowa so if you want to work in Des Moines its good.

    Cons

    Place little to no value on staff. No one is happy from physicians to nurses to ancillary staff. You will be overworked and underpaid. Very high physician turnover.

    Advice to Management

    Staff satisfaction leads to patient satisfaction. Investing in good people is cheaper than training everyone all the time.


  6. "CNA-patient care technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Technician in Des Moines, IA
    Current Employee - Patient Care Technician in Des Moines, IA
    Positive Outlook

    I have been working at Mercy Medical Center - Des Moines full-time (Less than a year)

    Pros

    Depending on the area/supervisor it can be a great place to work. Recently received a pay increase to be just slightly lower than competitors.

    Cons

    As a member of the Catholic Health Initiatives group Mercy does not consider Easter a holiday. PTO has been systematically reduced since joining CHI.

    Advice to Management

    Unions will hurt CHI, increase workers benefits to prevent organization of unions.


  7. "I really enjoyed working for this company as it is a non-profit and they don't push meeting certain billing standards."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physical Therapy Tech in Des Moines, IA
    Current Employee - Physical Therapy Tech in Des Moines, IA
    Recommends
    Neutral Outlook

    Pros

    Family and patient centered less worried about only making money.

    Cons

    They seem to be lower on the pay scale compared to other companies.

  8. "Challenging, fast-paced work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Des Moines, IA
    Former Employee - Receptionist in Des Moines, IA
    Recommends
    Neutral Outlook

    I worked at Mercy Medical Center - Des Moines full-time (More than 10 years)

    Pros

    Exceptional co-workers who are great to work with: very competitive pay and benefits, Beautiful office environment.

    Cons

    Clinic is working through some reorganization that is challenging yet is still a moment where you can grow as well.

    Advice to Management

    Every person in the clinic matters, the main goal for all should be the patient.


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Des Moines, IA
    Former Employee - Registered Nurse in Des Moines, IA
    Recommends
    Neutral Outlook

    I worked at Mercy Medical Center - Des Moines part-time (More than 5 years)

    Pros

    Great salary, reasonable paid time off, insurance benefits are respectable.

    Cons

    Mercy is owned by a corporation and it completely changes the goal of patient care.

    Advice to Management

    It is easy to let employees under mid management get lost in the crowd. I can only imagine how difficult it is to juggle the needs of the patient with the requirements of corporation. I don't know how you would remedy that. This may be the new direction of health care.


  10. Helpful (1)

    "WALK THE TALK NOT JUST TALK THE TALK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA
    Doesn't Recommend
    Negative Outlook

    I worked at Mercy Medical Center - Des Moines full-time (More than 3 years)

    Pros

    Opportunity to touch and impact many lives. Come in contact with patients who often appreciate the work and effort for their care.

    Cons

    Management is out of touch and they do nothing to support or provide a nurturing environment for staff. Staff is expected to work hard and do the job and have expectations managment could never do or understand. Completely out of touch.

    Advice to Management

    I am struggling to care for 2 children and have an advanced degree. Really-??? With 10 + years experience? But 2 of my managers are building new homes. Wake up! You are counting on your image to get people in the door but then treat them horrible to preserve your own jobs.


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