Mercy Patient Access Representative Reviews

Pros

I love my current job of training, educating, answering people’s questions, assisting my team.

Cons

I wish the base pay were higher

Pros

The providers, nurses, and office staff are very personable

Cons

Low pay for job responsibilities

Pros

Hours are great and benefits are probably above average compared to others.

Cons

The company has a persona of charism and values, but the only way to advance is to become part of the manager clique and brown nose upper management. The CEO is out of touch with all employees and wages are not comparable to any in the area. It's supposed to be because Mercy helps the poor, but management and senior leadership are overpaid and work the least.

Pros

Most employees are very friendly and competent. Leadership for the most part is fairly good.

Cons

Mercy doesn't tend to pay as well as other institutions, but benefits are great.

Pros

Good work environment Flexible scheduling

Cons

Pay not as competitive as other area hospitals No HR presence makes it almost impossible to get issues with pay discrepancies resolved

Pros

Benefits atmosphere Epic Financial Assistance

Cons

Management pay changes covid procedures

Pros

The staff has been nothing short of amazing! Training has been pleasant and everyone has been so patient and helpful.

Cons

I don't know of anything right off the bat. They are great here!

Pros

Good PTO when approved by many leads and supervisors

Cons

I was picked on by the leads and the supervisors daily.They make the work environment very stressful and tense.Not a healthy environment.

Pros

- great relationships with coworkers - flexible schedule with school - great work environment

Cons

- salary could be higher

Pros

You are able to work from home once you qualify

Cons

Supervisors are too focused on numbers rather than patient care because their managers force unrealistic numbers down on them. You are encouraged to get off the phone as quick as possible to reach your number goals but are then reprimanded for not hitting all the talking points they require before getting off the phone You need to request time off MONTHS in advance, and even if you do, there is absolutely no guarantee that you will get it (a lot of coworkers were denied even life/family events because "they didn't have enough people to handle call volume"). They are complain that patients shouldn't wait that long so they try to train everyone on all specialties but there are no pay raises with each no responsibility. I worked there for a year and learned 4 more specialties therefore have 4x the amount of work and did not get a pay raise. The supervisors don't help employees in the slightest