MercyFirst Reviews | Glassdoor

MercyFirst Reviews

Updated December 28, 2016
19 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Gerard McCaffery
9 Ratings

19 Employee Reviews

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  1. Featured Review

    "I love MercyFirst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor of Care Management in Brooklyn, NY
    Current Employee - Supervisor of Care Management in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MercyFirst full-time (Less than a year)

    Pros

    The managerial staff is second to none! I work very closely with the Vice President for Care management and the Senior Vice President for Foster Care services and they are down to earth, approachable and respectful. I can't say the same about other places I've worked where management has been unapproachable. My supervisor is very emphatic, smart and a great leader. The company recently gave raises to its employees and promotional opportunities are available. MercyFirst believes in hiring from within as well.

    I have met several people who have been working at MercyFirst for more than 10 years! That's a good sign that MercyFirst is a good place to work.

    Cons

    I work in an old building but we are moving to a new one in February! I have some loud coworkers, but at least they are quiet most of the time!

    Advice to Management

    Please continue to emphasize the sanctuary values of open communication, democracy and growth for staff and with clients!


  2. "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Manager in Brooklyn, NY
    Current Employee - Care Manager in Brooklyn, NY
    Recommends
    Positive Outlook

    I have been working at MercyFirst full-time (Less than a year)

    Pros

    Everyone is very friendly and supportive.

    Cons

    None that come to mind.

    Advice to Management

    Keep up the great work !


  3. "Foster Parent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MercyFirst full-time

    Pros

    There's opportunities to help kids despite the agency.

    Cons

    Failure to adhere to child centered, trauma informed, evidence based practice. The mediocre linger, the worst are promoted and the best run with few exceptions extended to those not providing direct care.

    Advice to Management

    Bring in an organizational consultant and a team of clinical psychologists to help reset.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caseworker Supervisor III in Forest Hills, NY
    Former Employee - Caseworker Supervisor III in Forest Hills, NY

    I worked at MercyFirst (More than a year)

    Pros

    Flexible hours, variety from day to day

    Cons

    No raises, high stress, Demanding


  6. "Foster care caseworker"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They recognize employee on their hardwork and accomplishments

    Cons

    Sometime's paperwork moves slow.


  7. "Caseworker II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at MercyFirst full-time

    Pros

    You get the opportunity to work with people in Foster Care.
    You get to do some forms of counseling.
    Fellow co-workers are helpful.

    Cons

    DO NOT WORK HERE
    If you have a Masters do not waste your time you are worth more than this place!
    Overloaded with more work day by day and no training whatsoever
    Excessive amount of commuting
    Low pay for the amount of duties you will be made to do.
    You will never have a lunch break
     Sink or Swim

    Advice to Management

    Train your staff
    Pay your workers more
    Listen to what people are saying since there is such high turnover you all should be ashamed!


  8. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Planner I in Brooklyn, NY
    Current Employee - Case Planner I in Brooklyn, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MercyFirst full-time (More than 5 years)

    Pros

    Flexible- great start off company- friendly atmosphere-CEO is very nice and personable- office staff amazing- no way you can ever work for a nicer family oriented place- fabulous holiday parties- great food at meetings- great trainings and head trainer victor is so nice- director and supervisor are absolutely amazing and understanding- working in a set zone never have to travel too far out of the area. Private office away from upper management- clean safe environment- located in safe areas in Brooklyn- close to all transportation

    Cons

    No raises ever No bonus ever No room to ever grow if you are only a BSW and they only give you a few hundred for school and you can only get it once. If someone comes in with less experience but has a masters they will promote them before you so no loyalty which is very sad

    Advice to Management

    Show your employees who have been here for years more loyalty let them advance show them that you care about the hard work they do risking their lives sometimes to go into dangerous neighborhood and homes and maybe you wouldn't have a high turnover rate.


  9. "Youth support counselor I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MercyFirst full-time

    Pros

    Get to help children who are in need

    Cons

    You do not receive raises unless the government passes laws etc.
    plethora of work for very little pay
    A lot of rules to follow


  10. "It could have been better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Youth Counselor
    Former Employee - Youth Counselor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MercyFirst (More than a year)

    Pros

    Flexible hours, learn to deal with the children that are placed in ACS system. Understand what going on in a child life so you can better your personal life if you can. Few good people that work there. Ok benefits.

    Cons

    Mismanagement , spiteful , egotistical employees and managers. Some of the staff swear that their gods and bully other staff. Children in the facility will assault you and try to get you fired. Food that are serve there isn't all that good. Children constantly escaping the facility , high turn- over rate. Gossip , Gossip, Gossip.


  11. Helpful (1)

    "Get experience and leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caseworker II
    Former Employee - Caseworker II
    Doesn't Recommend
    Approves of CEO

    I worked at MercyFirst full-time (Less than a year)

    Pros

    I learned a lot about child welfare. What I was expected to do in my position made me really prepared to move on to my next employer. The people in the administrative offices were always kind and the women in admissions were the absolute best.

    Cons

    We were expected to carry too many cases. We had to supervise interns although we had never been adequately trained. The agency is controlled by ACS. If ACS is expected to complete a task that they don't want to, they will tell you that you need to do it and unfortunately your supervisor can't counter that.

    Advice to Management

    Don't expect each caseworker to carry so many cases. Adequately train them before assigning their caseload. Train supervisors to be more in tune with self care so they can recognize when their workers are burning out.


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