Merkle Reviews in Columbia, MD | Glassdoor

Merkle Columbia Reviews

Updated December 14, 2016
17 reviews

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Columbia, MD

2.0
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Merkle Chairman and CEO David Williams
David Williams
9 Ratings

17 Employee Reviews

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Pros
  • Work from home is the biggest plus for me (in 27 reviews)

  • You have the opportunity to work with really smart people (in 57 reviews)

Cons
  • Hard to establish work life balance (in 44 reviews)

  • High growth means long hours so don't go there unless you want to work hard (in 24 reviews)

More Pros and Cons

  1. Helpful (6)

    "Great experience and co-workers; horrible management"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Tech Analyst in Columbia, MD
    Former Employee - Tech Analyst in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merkle full-time (More than a year)

    Pros

    Outstanding functional experience. Whatever your chosen trade, you will get a ton of experience in it!

    Cons

    Absolutely deplorable management. Zero work life balance. Expect to put in minimal 50 hours a week. Hap-hazard broken business processes organization wide. Prepared to be laughed at or ignored if you try to make any suggestions that could have a positive impact. The turn around rate is extremely high. The reason people give when leaving is always the same: "Love my co-workers and job. Can't stand management."

    Advice to Management

    Leave


  2. Helpful (4)

    "Director in vertical."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Columbia, MD
    Current Employee - Director in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Merkle full-time

    Pros

    Fantastic, smart, passionate colleagues who are always there for each other. Teams work together both towards client and Merkle goals. Good internal training options.

    Cons

    Senior management, and even direct managers, seem to have no idea what individual employees do. Overall there is little positive reinforcement or recognition.

    Advice to Management

    Get to know your employees. Work to keep the good ones.

    Merkle Response

    Dec 29, 2015 – Senior Recruiter

    Thanks for your review! Its great to hear you have a strong team here at Merkle. We hear your advice in reinforcing great work and appreciate your feedback.


  3. Helpful (5)

    "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Analyst in Columbia, MD
    Former Employee - Marketing Analyst in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lot to learn
    Newer offices
    Free coffee

    Cons

    No work life balance
    Sink or swim
    No transparency


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  5. Helpful (2)

    "Topsy-Turvey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Columbia, MD
    Former Employee - Manager in Columbia, MD

    Pros

    Great Breadth of Experience, Lots of Projects Going on. Opportunities to work on multiple accounts.

    Cons

    Very fast shifts. Management will not push back on the bad behavior on the part of clients.

    Merkle Response

    Jul 16, 2015 – Corporate Recruiter

    We hope you were able to take away some great experiences and skills from your time at Merkle!


  6. Helpful (12)

    "Boiler room with a smile."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Merkle full-time (More than 3 years)

    Pros

    No limit vacation policy (sounds great right, good luck taking the time and when you leave you realize it wasn't a perk at all, just a way for them to pay you less.)

    Base pay was above most others in the market

    Rollin' in the 90's with that expense account. Never been at a company where money was spent on clients like it is at Merkle. Very nice locations for client summits, golf outings, major events you name it, they do that stuff right.

    David Williams was a good CEO, he was approachable and did love the company he built and you see that in a lot of the companies culture.

    Cons

    Old boys network - This is a common theme in a lot of the reviews of Merkle, but it is a reality. You go to Merkle and you realize that it is mostly male, mostly white and mostly middle aged. Some people have been at Merkle for a LONG time and you see that in their elevated status over newer employees.

    Short term sales vs Long term engagements - Merkle would take 50k today even over 600k in 2 months. Many of us were brought in to strategically grow client engagements but found ourselves selling small short term deals with very little strategic value to the client or Merkle in general. If you are going to work at Merkle be prepared to be placed in a sales organization that really has little rigor or understanding of complex customer engagements.

    Everything you knew before you go to Merkle is irrelevant once you join Merkle - This was one of the most frustrating aspects of Merkle, while they work hard (and spend a lot) to attract top level talent from a wide swath of companies, it seems once these people come to Merkle none of their prior knowledge is ever tapped to better the company. Instead you are benched while the employees with the longest tenure continue to run the company that way they learned over the decades they worked there. If you are one who like to go with the flow then you probably would fit in well at Merkle.

    Executive leadership - Simply put they are nice enough people but almost all of the Exec team was elevated into their role due to tenure vs ability. I think the average tenure of the Sr. Execs with Merkle is probably 15+ years and there has been very few who have successfully entered this rank externally.

    OTE is unattainable - If you are interested in going to Merkle make sure you go through your plan with your hiring manager and mentally prepare yourself for the fact that your bonus is almost impossible to reach so try and negotiate more if you have an OTE number you need to hit.

    Advice to Management

    My advice to management is that it is time to grow up and decide what you want to be. You need new blood, new ideas and new approaches to business. "The Merkle Way" is dated and your employees (and clients) are starting to see this more and more. There is a ton of potential in the industry you are working in and it is important that you leverage the people you bring in to help inform your vision.


  7. Helpful (6)

    "A sweat shop makes rosy bubbles of fake hopes for young people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbia, MD
    Former Employee - Analyst in Columbia, MD
    Doesn't Recommend
    No opinion of CEO

    I worked at Merkle full-time

    Pros

    Hope to move up fast if you can endure all the cons longer enough, or say, longer than other team members . You will probably be promoted when all the team members left the team and only you become the veteran.

    Cons

    Every company has politics but here the politics means "gossip". It all depends on how your luck is, not the hard work. You might be working 70 hours a day with minimum wage and really making progress while just because your young lucky manager is jealous of your growth, your voice can never be heard. Promotions are based on random gossip, not work-related milestones. And your personal life also. And it will also affect your career. Here people are so bored and they can make stories for entertainment or for more malicious reasons.

    Advice to Management

    Learn to manage people and put down your faking smile! manage up is necessary but don't act so vividly and not feel shameful. Caring about your employees is not just the saying. Do something!


  8. Helpful (3)

    "Hoping it gets better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Columbia, MD
    Current Employee - Senior Account Manager in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Merkle full-time (Less than a year)

    Pros

    salary, flexibility, company on-boarding is well defined/structured/helpful, some smart/helpful people

    Cons

    expectation that you "should" work after hours, not clear regarding specific job expectations and career paths/services offered at Merkle, not a great team atmosphere..feels like a "bait & switch" interview process

    Advice to Management

    be honest, value employees that do great work , but work to live... not just those who work 55 hrs/week


  9. Helpful (4)

    "Political, Limited recognition of mid-level associates, Interesting Work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Analyst in Columbia, MD
    Current Employee - Marketing Analyst in Columbia, MD
    Doesn't Recommend

    I have been working at Merkle full-time (More than 3 years)

    Pros

    Interesting work, smart people; good place to get work experience for college-grads (Ex: database marketing, analytics, digital analytics etc)

    Cons

    Not much work life balance (55-60 hour weeks are standard); employees required to 'bill' minimum hours which add up to effectively no vacation time for the year; not recommended for associates beyond entry level; Limited recognition of mid-level associates; Need to be politically astute to get any recognition.

    Advice to Management

    Current culture is not conducive to building a long-lasting company; too much pressure on senior management to produce high number of billable hours translating into bad management practices and poor values.


  10. Helpful (4)

    "No work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Lead in Columbia, MD
    Current Employee - Technical Lead in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Merkle full-time (More than a year)

    Pros

    Merkle does pay their people well, there are lots of opportunity for growth, and the project work can be interesting.

    Cons

    Not a place to work if you have a social life. Most people are overworked, project usually have unrealistic timelines. You are expected to work 45-50 hours a week, sometimes at night and on weekends just to meet a deadline.

    Advice to Management

    You say your people are what make you successful, but you constantly ask too much from them and never make it up in any way.


  11. Helpful (9)

    "Chaos reigns supreme"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Columbia, MD
    Current Employee - Senior Project Manager in Columbia, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    Staff does what it takes to get things done. Management has lofty goals to grow the company.

    Cons

    Chaos reigns supreme. Communications between departments is poor and it has a negative impact on the ability to deliver customer solutions to the promised level of quality (which is oft-times oversold by the client engagement team/sales people). It is a hero culture that is based on fire fighting. While the company and management recognize the heroic efforts people put forth to keep things running, it rewards the continuation of a reaction-based approach.

    Advice to Management

    Take a breath and make the investment in developing repeatable processes to enable the staff to effectively execute in the delivery and sustainment of customer solutions. Don't knock people as 'non-cultural' fits because they don't think continued chaos is a good thing.



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