Merkur Gaming Reviews

Dear employee, Thank you for your feedback. Under the pros, we noticed your neutral opinion of our work environment. Since we actively strive to provide the best work atmosphere to our employees, we’d love to hear how we can improve it further. For that, we request you to articulate your concerns in detail. To do so, please make use of our internal communication channels. Our systems provide multiple ways to make yourself heard - you can speak to your reporting manager, reach out to the HR team or even the top management, for that matter. And please rest assured that we are always open to constructive feedback that works in the best interests of both the company and the employee. As for the other concern about increments, we’d like to clarify that our appraisals are at par with the market standards. However, they’re bound to vary from industry to industry, employee to employee and are sometimes based on factors such as expertise, experience and extraordinary contributions. At MGI, we duly recognise employees based on their performance and outstanding accomplishments and make sure they’re rewarded appropriately. Furthermore, our appraisals are based on a performance review procedure that is highly comprehensive and follows international standards. It incorporates a ranking system built on a substantial number of assessment parameters and measurable metrics, making it accurate, objective and fair. Additionally, we have another level of evaluation wherein the managers at MGI follow a structured and well-defined process which also includes a significant number of parameters to evaluate employee performance. This detailed protocol is implemented each year with absolute precision, and the multiple levels of review and feedback are specially designed to minimise bias and ensure transparency and fairness. We hope your concerns were addressed. For anything else, please make use of the communication channels mentioned before. Furthermore, we have suggestion boxes at the office if you want to share your concerns anonymously. Please feel free to do so if required. Thank you, Merkur Gaming India

Dear former employee, Your coarse choice of words and derogatory remarks against the company and its employees, especially senior officials, is highly unethical, unprofessional and unsubstantiated. Out of the multiple ways to reach the right ears through our internal communication channels, you chose to express your misguided grudges on a public platform. Had you chosen to articulate your concerns with a constructive spirit, we would have happily welcomed it. Such feedbacks only serve the purpose of misrepresenting the company's culture and maligning its reputation, which is unacceptable to us. Furthermore, for a company that has shown tremendous growth in the past decade, it is implausible that our employees, as per your remark, stay idle. Contrarily, our team works hard to stay on top of their game and innovate and collaborate to provide top-tier gaming solutions on a global scale. On the other hand, our long-standing policies guide us never to put any employee under extensive pressure. In fact, we are proud to term our work environment as healthy since it translates into the right amount of work pressure to ensure professional growth and, at the same time, keep the stress at bay. Speaking of politics, we strongly condemn discrimination in any form and firmly believe in equality and equity. Therefore, our appraisal and promotional policies are unbiased, and our employees are solely rewarded on the basis of their merits and initiatives. That said, if an employee outperforms themselves and makes extraordinary contributions to the company, the said employee deserves recognition and is rewarded appropriately, sometimes in the form of an early promotion. For underperformers, we extend further support through mutually discussed improvement programs to help them perform to the best of their ability. Despite all efforts, the underperformance might persist, and in such situations, appropriate actions are taken. Lastly, we still urge you to write to us and rest assured that we are always open to constructive criticism that works in the best interests of both the company and the employee. In the meantime, we request to remove this false and disparaging feedback and cooperate with us constructively. We wish you the best in your future endeavours. Thank you, Merkur Gaming India

Dear employee, Your coarse use of language targeted to malign the reputation of a senior and valuable employee at Merkur India is highly unacceptable. You have gone to the extent of making false and derogatory remarks about someone with whom you share a workplace. It’s highly unethical to use a public platform to vent your grudges, and therefore, we urge you to go through the proper communication channels to voice your concerns. Our work culture is one of freedom, and we place trust in our employees to get their designated tasks completed on time. With that being said, all of them, including the senior ones, have a manager to report to and a deadline to follow. It is crucial for you to understand that the performance of different employees at each level is periodically assessed on the basis of distinctive KPIs in line with specific benchmarks and organisational objectives. Speaking of politics, we strongly condemn discrimination in any form and firmly believe in equality and equity. Therefore, our appraisal and promotional policies are unbiased, and our employees are solely rewarded on the basis of their merits and initiatives. That said, if an employee outperforms themselves and makes extraordinary contributions to the company, the said employee deserves recognition and is rewarded appropriately, sometimes in the form of an early promotion. For underperformers, we extend further support through mutually discussed improvement programs to help them perform to the best of their ability. Despite all efforts, the underperformance might persist, and in such situations, appropriate actions are taken. If you had utilised our internal communication channels, you would’ve reached the right ears in the right manner. Our systems provide multiple ways to make yourself heard - you can speak to your reporting manager, reach out to the HR team or even the top management, for that matter. Furthermore, we have suggestion boxes at the office to express your concerns anonymously. We still insist you choose any medium mentioned above and articulate your concerns appropriately. In the meantime, we request you to remove this feedback and cooperate with us in dealing with this constructively. Thank you, Merkur Gaming India

Dear employee, Thank you for your positive and valuable feedback. First, we're proud to have you on our team for over three years. Its employees such as you, whose consistent contributions, persistence and loyalty help us reach greater heights, year after year. Moreover, feedback such as yours motivates us to do more and keep getting better at what we do best. Speaking of work-life balance, you'd know it best since you've been with us for a long time. But for prospective employees, we want to share that ours is an employee-centric enterprise based on ideologies that invariably drive us towards building, improving and nurturing a work culture that makes our employees feel at home. Given the creative nature of our work, we genuinely understand that creativity can't be boxed in the confines of time. Hence, we extend flexible work timings wherein our employees are free to choose a clock-in-time/work window at their convenience, thereby enabling them to complete the standard number of hours per day or week when it suits them best. A healthy work environment translates into the right amount of work pressure to ensure professional growth and, at the same time, keep the stress at bay. The contributing factors to the said growth are threefold - (1) exciting, exceptional and challenging opportunities, (2) a valuable chance to work on the latest technologies, and (3) various professional development workshops and training courses such as soft skills training, language training and priceless international exposure through on-site training and visits to leading gaming EXPOs worldwide. Our robust standards of procedure ensure that our employees receive their salaries on time, and our systematic communication channels enable them to voice their concerns without hesitation. An open-door policy and a participative leadership model practised at Merkur India make the senior management approachable, both in case of an individual issue and with constructive suggestions to fuel the company's growth. Now to the fun part, i.e. the extracurricular activities. The Merkur India sports group organises multiple tournaments throughout the year, including Table Tennis, Badminton, Cricket and Carrom. Additionally, we have frequent Zumba and in-house Yoga classes held under the supervision of certified professional trainers. Regarding our WFH policy, it is imperative to understand that our operational modalities require our employees to be at the office. That said, we do offer work-from-home arrangements in unprecedented events/situations such as the Covid-19 crisis. Lastly, we understand your concern pertaining to a mediclaim policy extension for family members and have taken your opinion into consideration. Happy to have you with us, Merkur Gaming India

Dear former employee, Thank you for the positive feedback. We're happy to hear that our effort to build a supportive environment conducive to continual learning and growth resulted in an insightful experience for you. Feedback such as yours motivates us to do more and keep getting better at what we do best. Secondly, thank you for showering your praises on the recently built Terrace Cafe. Our deep-rooted employee-centric ideologies drive us to take utmost care of our workforce's physical and mental health. For that very reason, we created the terrace cafe, a spot where you can relax, clear your head, grab a bite and engage in cheerful banter. Additionally, we have a library and an in-house sports facility if you prefer a different mode of relaxation. Lastly, since you had such a great time at Merkur, we'd request you to connect with us and open a dialogue about joining us again. We have multiple openings for various technologies at the moment. There's a possibility you might find something that suits or excites you more than before. Alternatively, you can share this proposal with someone you believe would be a great fit at Merkur. Conveying your first-hand experience about our work environment and benefits would instil confidence in them to become a part of the same atmosphere where you got to learn so much and excelled. Cheers, Merkur Gaming India

Dear Ex-Employee, This feedback is most unacceptable and intended to cause willful disrepute to the organization. Sweeping remarks and casting aspersions against our trusted and valued employees is not acceptable to us. You have gone to the extent of making false and disparaging remarks at people who you have worked with. It is also imperative to state that these statement are unsubstantiated. We urge you to write to us and voice your concerns rather than venting your misguided grudges on a public platform. This certainly does not appear to be in a good and positive spirit. Rather, such a feedback is unwarranted, unreasonable and is in the nature of a libelous statement and may attract legal consequences. Our organization is predicated on a strong value system. We are a diverse and inclusive workplace and believe in equality and equity. As a technology company, we are progressive in our policies and believe in cultivating diverse talent, developing an engaged workforce, leveraging unique experiences and perspectives, and sparking innovation through collaboration. We endeavor to make our employees feel valued members of the team. At Merkur Gaming India, we have a well-structured and streamlined performance review mechanism, a periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. Other aspects of individual employees are considered as well, such as organizational citizenship behavior, accomplishments, potential for future improvement, strengths and weaknesses. In case of under performers a detailed improvement program is discussed and agreed to help them improve and perform. Despite all efforts, employees may not perform at the expected level and in such situations appropriate actions are undertaken. Of course legal or disciplinary violations demand instant and critical actions and such cases are treated differently. So, in case you have something worthwhile to share, please feel free to contact our HR team and we will certainly consider the same if it works in the best interest of the Merkur Gaming India team. Meanwhile, we suggest you to remove this false and disparaging feedback. We hope you understand and will cooperate with us. Thank you once again for your feedback. We wish you success in your future endeavors. Team HR – Merkur Gaming India