Merlin Entertainments Reviews | Glassdoor

Merlin Entertainments Reviews

Updated November 16, 2017
229 reviews

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3.0
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Merlin Entertainments CEO Nick Varney
Nick Varney
113 Ratings

229 Employee Reviews

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Pros
  • free tickets if you are there long enough (in 18 reviews)

  • Busy, fast paced work environment (in 14 reviews)

Cons
  • There is a lack of work life balance at times due to workload, but that should be recognised and managed (in 13 reviews)

  • Pay not great, staff shortages at times and long hours in the summer (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "Wish it was better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    Flexible schedule, often have nice employee appreciation events, coworkers are great

    Cons

    Inconsistent HR and Senior Management, they say they hire from within, then they hire from outside. hosts are underpaid, no fulltime positions for front line , causes huge turnover.

    Advice to Management

    Mean what you say. OPen up fulltime. Work in the operations every once in a while. Stop passing your workload off on unqualified managers and then blaming them for it being wrong.


  2. "Sea Life Charlotte Concord"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Host in Charlotte, NC
    Former Employee - Education Host in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments (More than a year)

    Pros

    There are animals there that are pretty cool

    Cons

    Half of management is garbage, leadership is garbage, sexual harassment is apparently not a fireable offense but going to the bathroom is, pay is awful, you'll be treated like you're expendable, hours are rubbish, dishonest, discriminatory, hiring and promotion is based on whether the bosses like someone personally versus actual performance, will write you up with out bothering to discuss it and then fire you out of the blue without warning.

    Advice to Management

    Change leadership for Atlanta and Charlotte locations.

  3. "It was fine"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merlin Entertainments part-time

    Pros

    What you'd expect from a job at legoland. Nice staff, coworkers, and people.

    Cons

    Boring job. Standing in one place all day.


  4. Helpful (1)

    "Make sure you read the labor laws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actor in San Francisco, CA
    Former Employee - Actor in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time (More than a year)

    Pros

    Paid to act
    International company
    They give you a Merlin card which is good for visits at any Merlin attraction

    Cons

    Low pay, super overworked. Many people at my location worked 6, 12 hour days a week in December. (And then management told me to remind the rest of the actors it wasn't actually a twelve hour day because we had two lunch breaks (as required by LAW), even though we were still there 12 hours.

    They were worried about opening fast rather than opening well, and that seemed to be a motto for them - just get people through and manage rather than do a good job running the place

    Hours of operation kept changing

    Management kept changing

    Whole location was perpetually understaffed. Great for overtime, not great for anything else.

    Didn't have a plan on how to keep actor area clean.

    Or cheerful enough to make you not hate everything. Morale was constantly low because there was no sunlight and we were working long hours in a dimly lit, black walled corridor.

    Costumes didn't get washed for 6 months.

    At our location things were so bad almost the ENTIRE acting team was ready to strike (36 out of 38 people). HR was brought in and told me to not bite the hand that feeds you. I reminded her we weren't getting the ten minute breaks as required by law and people had been forced to work, off the clock, on their lunch break.

    Insane amount of turnover, at every level at the local location

    UK management completely out of touch with what is happening at local level.

    Opened without really making sure management knew labor laws. And they broke them frequently because they didn't know them.

    We didn't have a local HR person for months.

    Didn't do much to protect their workers from drunk and unruled guests, putting workers in danger.

    Promotions often make no sense.

    Advice to Management

    Learn the labor laws when you expand. Really really learn them. Breaking them is a really bad thing.

    Follow your own corporate guidelines. "We care?!" It never looked like it.


  5. Helpful (1)

    "A great first job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time

    Pros

    I worked at Legoland California, and it's hard to speak for Merlin as a whole but they do seem like they care. Every year there would be more employee comments implemented and they are constantly asking for feedback, taking surveys, and giving out things. I have worked there for the past five summers and it is always super easy to come back, but I know that I work in a more tight-knit department than some others. I worked my way up in the department and because of this job I learned a ton about customer service.

    Cons

    Not a lot of pay for how much stress you can take on, but I think that's how any job targeted toward high-schoolers is going to be.

    Advice to Management

    Keep up with the fun giveaways and recognition. The colored brick badges are very neat and a great motivation to create more well-rounded employees. Only thing I didn't like was that there was clear favoritism with certain employees working their way up very quickly and some others getting stuck at the lowest level and forgotten. It's a shame.


  6. "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time (More than a year)

    Pros

    Great benefits; flexible schedule, work from home option

    Cons

    poor compensation, poor management,

    Advice to Management

    loosen the purse strings a bit if you really want to "chase the mouse". In this market, you need the "awe" factor and that only comes with additional spend.


  7. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments part-time

    Pros

    Fl ex I bili ty

    Cons

    Pay is t err ible

    Advice to Management

    Stop blaming your low paid employees for not beingetting disney

  8. "Enjoyable Job if You Can Ignore the Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time

    Pros

    Unique job that is lots of fun. Creates opportunities that very few people in the world can experience.

    Cons

    Hard to escape the big company feel. It's hard to feel cared for as an individual employee. Not a lot of options for upward movement.


  9. Helpful (2)

    "Great at local level, corporate changes hinder the attractions' potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Coordinator
    Former Employee - Marketing Coordinator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time (More than a year)

    Pros

    - Great coworkers
    - Team mindsight at local level (everyone helps out across departments)
    - Good benefits (health and PTO)
    - Casual setting
    - Fun work content (sea creatures, Lego, wax figures)

    Cons

    - Lack of communication between upper management and local sites
    - Changes to company structure are often done in a rushed fashion, without foreseeing possible negative consequences
    - Pay is not competitive; fairly low
    - Understaffed on operations side, meaning office staff have to work on the floor during peak busy periods
    - Very political. Favoritism shown towards employees that fit a certain "cool" factor

    Advice to Management

    Merlin has some of the most passionate and inspiring employees working on site - start valuing them! Across each and every department (part time floor staff, Operations, Marketing, Displays) there is low morale because staff are paid poorly and have little hope for moving up in the company.


  10. "Retail Life for Sea Life and Legoland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Grapevine, TX
    Former Employee - Guest Experience Host in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time (More than a year)

    Pros

    fun atmosphere, nice employees, easy work/not hard

    Cons

    only PT (management is only FT), employee/management laziness

    Advice to Management

    equality in all departments


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