Merlin Entertainments Reviews | Glassdoor

Merlin Entertainments Reviews

Updated June 19, 2017
204 reviews

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3.0
Star Star Star Star Star
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Merlin Entertainments CEO Nick Varney
Nick Varney
102 Ratings

204 Employee Reviews

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Pros
  • great team and work environment (in 15 reviews)

  • free tickets if you are there long enough (in 15 reviews)

Cons
  • Like most busy places, sometimes at Merlin work life balance becomes a challenge (in 9 reviews)

  • Reasonably low pay, but good work/life balance (in 13 reviews)

More Pros and Cons

  1. "Retail Life for Sea Life and Legoland"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Grapevine, TX
    Former Employee - Guest Experience Host in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time (More than a year)

    Pros

    fun atmosphere, nice employees, easy work/not hard

    Cons

    only PT (management is only FT), employee/management laziness

    Advice to Management

    equality in all departments


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winter Haven, FL
    Former Employee - Anonymous Employee in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time (More than 3 years)

    Pros

    Great benefits (discounts in theme parks, free admission to theme parks, full health plans for full-time), fun employee activities, working with LEGO, some opportunities for growth, decent wages

    Cons

    Some favoritism within mid to upper management, regardless of department (not so much high school drama as politics), subpar communication to employees and between different departments, incomplete training modules, sometimes too much emphasis on saving time and money as opposed to quality and excellent customer service

    Advice to Management

    Truly listen to your entry-level employees; 90% of the time there a true, logical reason why they say a certain company or policy isn't working. They're on the front lines - they know! If there's a business reason why something can't be changed, TELL them and tell them why, so they can understand.

    Mainly, IMPROVE YOUR COMMUNICATION within the company, all aspects. Hire a specialist, or better yet create the job and promote from within; a current employee should know what's going on and what needs to be done to communicate to all relevant parties.

  3. Helpful (2)

    "Awful"

    Star Star Star Star Star
    Former Employee - Actor in San Francisco, CA
    Former Employee - Actor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments part-time (Less than a year)

    Pros

    Not a bloody thing, nope.

    Cons

    They literally broke the law. When we started out we didn't even have lunch breaks the management was so bad. I was told to "shut up" when I complained. Never even got my contract.

    Advice to Management

    Stop breaking laws?


  4. "Rewarding Company that values their employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Host in Chicago, IL
    Current Employee - Commercial Host in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments part-time (Less than a year)

    Pros

    -Company gives back and cares about your opinion.

    Cons

    -Slow to hire new team members


  5. Helpful (1)

    "Good for College Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entertainment Host in Atlanta, GA
    Former Employee - Entertainment Host in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time (Less than a year)

    Pros

    Somewhat of a flexible schedule, meet a lot of celebrities, and free tickets (after being employed for x amount of time)

    Cons

    Horrible Management, high turnover, unsanitary facility, no support from management, favoritism, extremely low pay, some managers were prejudice and judgemental, unclear policies and rules. Management watches your every move on camera. Guests tend to take their anger and frustration out on workers about issues in the facility we have no control over.

    Advice to Management

    Stick to policies and rules don't change them for certain people and customers. Clean this place its unsanitary for customers and staff! Treat your employees with more respect and appreciation.


  6. Helpful (1)

    "Okay part time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Host in Yonkers, NY
    Current Employee - Guest Experience Host in Yonkers, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments part-time (More than a year)

    Pros

    Managers are good
    Decent discount on product

    Cons

    Lack of any other "benefits" other than the product discount


  7. Helpful (1)

    "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Carlsbad, CA
    Current Employee - Manager in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merlin Entertainments full-time (More than 3 years)

    Pros

    50% off lego twice a year
    Free tickets to park but only 40

    Cons

    Lowwwwww pay
    Overworked, expected to travel 40% of the time
    Really not a great work / home balanced business

    Advice to Management

    Pay fair wages and treat people correctly
    Maybe visit the model shops more often
    And don't just close them down like the studios in Carlsbad

  8. "Great place to work, pay is not up to par"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Representative in Winter Haven, FL
    Current Employee - Marketing Representative in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time (More than 3 years)

    Pros

    Love the people, flexible work environment, ability to learn many new things, touch many departments and can learn more than many places.

    Cons

    Work very late many nights, workload is unbearable during many times of the year with no hope of help in sight. Director is slightly out of touch with his team. Pay is not equal to who does the best job, it would be better if I quit and reapplied for the same position.

    Advice to Management

    Director is out of touch with his team and doesn't appear to appreciate anyone's efforts invested.


  9. Helpful (2)

    "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible working hours. Great product and service standards. Fun work environment.

    Cons

    Low on competitive pay scale. Un kept promises.

    Advice to Management

    Walk the talk, live the values!


  10. Helpful (3)

    "SEA LIFE Minnesota Aquarium - Bloomington, MN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Host in Bloomington, MN
    Former Employee - Guest Service Host in Bloomington, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments (Less than a year)

    Pros

    I worked with a handful of passionate, client-focused operations workers who made the place bearable.

    The "Displays" team also does good work maintaining the health of the animals in attractive exhibits.

    Many of the animals are really cool.

    Cons

    I can only speak with certainty about SEA LIFE Minnesota Aquarium at the Mall of America in Bloomington, MN, although some issues may span the corporation.

    The aquarium is run like most for-profit entertainment attractions... There are scores of part-time operations workers who turn over very quickly, few except managers can expect to receive 40 hours per week, and there is little growth potential. These characteristics are common across service jobs, but the culture and management at this SEA LIFE aquarium were particularly toxic. Although all staff were encouraged to exemplify "Merlin's Way" to team members and customers, most understood it was a ruse. Other SEA LIFE aquariums may very well have healthy cultures, but Minnesota's was soured by lazy, immature, and even abusive upper management. As a result, there was little trust or teamwork between divisions.

    Every longtime employee I spoke to during my six months (in between college semesters) disliked their job. Many of these individuals relied on friendships strengthened my mutual abhorrence of the organization.

    Advice to Management

    I advise senior Merlin management to evaluate and replace many of the managers at this location.


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