Merlin Entertainments Reviews | Glassdoor

Merlin Entertainments Reviews

Updated Jun 25, 2019

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Found 341 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
62%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
160 Ratings
Pros
  • "20 free tickets to attractions globally(in 25 reviews)

  • "Convenient location, good benefits, always helpful when unsure what to do(in 18 reviews)

Cons
  • "Often attractions are deemed too expensive by the guests(in 27 reviews)

  • "Long hours on your feet & a little cliquey(in 24 reviews)

More Pros and Cons
  1. "A friendly atmosphere with a genuine focus on bringing fun to the guests and team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    Friendly, hard-working colleagues, amazing guest experiences and interactions, a strong culture focused on the health and safety of all guests, staff and creatures.

    Cons

    Front line pay improving each year, could be slightly more competitive.

    Advice to Management

    Keep it up. The company's genuine interest in team members, guests and doing GOOD and bringing FUN to everyone is contagious!

    Merlin Entertainments2018-06-26
  2. "Good first job, don't stick around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ride Operator in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    They'll hire everyone, even if you are 16 years old. Great first job in the competitive market of San Diego with minimal opportunities for the youth.

    Cons

    They overwork you, minimal opportunity for advancements that come with pay raises. While middle management is accommodating, upper Management acts as if you are expendable.

    Merlin Entertainments2019-06-17
  3. "Nowhere near as fun or rewarding as marketing a themed attraction should be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brand Marketing Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merlin Entertainments full-time for more than 3 years

    Pros

    - Some great (if under invested in) brands - Some really good people at all levels of the business - Merlin Magic Pass is a nice perk

    Cons

    - Marketing decisions are driven by what the CEO wants (or what people think he will dislike least). It can feel like you are stuck in the 1990s - TV is good, digital is bad, and you don't want to cross the CEO because his opinion rules. - Cost driven culture, with endless rounds of redundancies and cost cutting in recent years have hammered morale and impacted on what guests get rewarded with. You only have to look...

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    Advice to Management

    Listen openly and honestly to your employees - there are a lot of middle grade marketers like me who see no future in this organization, and that is a shame because on paper amazing brands + exciting industry + a culture that is about empowering the individual attractions should be a dream job. And for the majority, what I hear (and what I feel) is that it isn't.

    Merlin Entertainments2019-06-12
  4. Helpful (1)

    "Worst Company Ever - Racist and Sexist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Operations Manager in Schaumburg, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time for more than 5 years

    Pros

    Amount of Attractions is substantial

    Cons

    They are very racist and sexist there, also you hardly get promoted on hard work. It is usually who know who and who like who more. Worst company I spent my time working for.

    Advice to Management

    Build better cultures that doesn’t only care about money.

    Merlin Entertainments2019-06-05
  5. "Guest experience host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Experience Host 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments full-time for more than a year

    Pros

    Great co-workers 40 Merlin tickets to any attraction around the world after working for a year You get to learn a lot and depending on your manager, you can try other roles in the attraction When management isn’t busy with other things, they do host great Christmas and summer parties. Though, expect your Xmas party in April or May and summer party in September or October. Management does provide free food during peak...

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    Cons

    Pay is very low, part time employees only make a dollar more than full time ones and full timers have a lot more pressure put on them. Management favors certain employees over others No connection between educators and displays, this is done on purpose Very high turnover and management doesn’t seem to care Rarely is the attraction fully staffed meaning more work and stress for everyone else Hardly any incentives given...

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    Advice to Management

    Offer better pay and hire people who would stay longer than a month, this usually applies to high schoolers. Offer incentives to your employees who work hard to help reach sales goals Take better care of the employees who have stayed a year or longer instead of favoring newbies who more than likely won’t stay more than a few months. Don’t consistently raise goals after a goal is hit once, it makes the job so much more...

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    Merlin Entertainments2019-04-28

    Merlin Entertainments Response

    May 21, 2019Recruitment Marketing Coordinator

    Hi there. Thanks for your review and all of the positive things you had to say about Merlin :) We'll be taking all of your comments and advice on board for our next review, so thank you for helping us to improve!

  6. "Great exposure to entertainment business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Finance 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time for less than a year

    Pros

    Learnt a lot about entertainment business. Working for attractions.

    Cons

    Little training , mentoring, poor management

    Advice to Management

    Don't let the good one go

    Merlin Entertainments2019-03-29

    Merlin Entertainments Response

    April 10, 2019Recruitment Marketing Coordinator

    Hi there, Thanks for taking the time to leave a review, we really appreciate it. We are glad that this was such a good learning experience for you, and wish you the best in the future: who knows, perhaps we will be lucky enough to have you back someday!

  7. Helpful (3)

    "Unless you are working with the Fish/LEGO/Wax, this is not a good place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time for more than 8 years

    Pros

    Some lucky people get to work with LEGO, make the Wax figures or care for the sea creatures. Retirement plan is not bad in USA. There are some opportunities for those willing to move to new markets. The company has permission to use some cool IPs.

    Cons

    Pay cuts are common practice. Wage increases are almost unheard of. The management from the Director level up is lacking. Huge cultural differences in UK business style vs other countries. Borderline unethical business practices. Since pay is near the bottom the managers tend to be inexperienced and uncaring. It is common for the UK management to lie. Merlin stock prices are stagnant. This is a company in decline and...

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    Advice to Management

    Realize that your deputies are often bending the truth. Be there for the long term and not thinking of cashing out your stock options. Learn cultural sensitivity in markets outside of the cutthroat UK. Understand that you are destroying dreams to run third-rate theme-parks. Get rid of the awful blue and purple color scheme.

    Merlin Entertainments2019-03-11
  8. Helpful (2)

    "Merlin Is Streamlining to Lay off US Financial Workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Accountant in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merlin Entertainments full-time for more than 3 years

    Pros

    I thought it was a decent employer until we found out we're being replaced.

    Cons

    It is a UK based company and they are laying off financial workers throughout the US. They've expanded their UK finance hub to absorb the US work. No one is immune in the US.

    Advice to Management

    Be honest with their employees. They've been secretly planning this mass layoff for two years. Now that they have the financial hub in place the US workers are no longer necessary. Very poorly handled. Definitely not a company that you can trust. You just don't know which department is next to be streamlined.

    Merlin Entertainments2019-02-27
  9. "Actor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    good co workers who understand what its like, managers are getting better easy acting money, allowed electronic devices while working if you're consistent and looking for pocket change good option

    Cons

    As someone who worked for over a year at the San Francisco dungeon it was difficult at the start with no actors who wanted to work (got better but still has a lot of room for improvement). Some unsavory co workers (most are gone) who at times almost actively tried to be horrible people. Bad co workers are rarely fired. You always get the same non witty joke about working in a dungeon.

    Merlin Entertainments2018-12-31
  10. Helpful (2)

    "Some good and bad, but wouldn't reccomend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time for more than 5 years

    Pros

    For the most part the people I worked with were the best. Merlin Card to go to other attractions. Health insurance wasn't bad.

    Cons

    Huge pay disparity between salaried males & salaried females in the same positions. At times the teams could be a bit clique like. Senior management doesn't listen to anyone else. The repairs were minimal at best, visited the site with family after not being there for a few years and wow it's seen better days. Being based in the US, it seemed like we were not as important as UK based sites. The only real way...

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    Advice to Management

    Invest in your locations, sites should not be in such disrepair. Invest in your people. Pay men & women equally. Replace your bad managers . Listen to your employees. Stand by your values and practice what you preach.

    Merlin Entertainments2018-12-27
Found 341 reviews