Merlin Entertainments Reviews | Glassdoor

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Merlin Entertainments Reviews

Updated February 13, 2018
252 reviews

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3.0
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Merlin Entertainments CEO Nick Varney
Nick Varney
124 Ratings

252 Employee Reviews

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Pros
  • 20 free tickets to any Merlin attraction across the world (in 18 reviews)

  • Busy, fast paced work environment (in 14 reviews)

Cons
  • There is a lack of work life balance at times due to workload, but that should be recognised and managed (in 14 reviews)

  • Can have long hours and you have to able to think on the go/mobile (in 17 reviews)

More Pros and Cons

  1. "Rewarding Company that values their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Host in Chicago, IL
    Current Employee - Commercial Host in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments part-time (Less than a year)

    Pros

    -Company gives back and cares about your opinion.

    Cons

    -Slow to hire new team members


  2. "Pretty good, but there is definitely a need for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments full-time (More than a year)

    Pros

    There is room to grow in the company if you are willing to move. The benefits are great, and you get a lot of perks.

    Cons

    Bad management, no accountability, employee turnaround is ridiculous, the salary is not competitive, and the "cost of living" raises are a joke.

    Advice to Management

    Positive reinforcement is a good thing. Instead of telling your employees that they aren't doing anything right, tell them what they are doing that is good. Also, make your pay more competitive.

  3. "Mid level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time (More than 3 years)

    Pros

    The work is pretty repetitive which also means its fairly easy. It doesnt take a whole lot to get hired. A lot of different personalities to work with.

    Cons

    Work is pretty repetitive, which is fine, upper management are bosses, not leaders by any means. Pay is just enough to live paycheck to paycheck, Very little loyalty to hard working empolyees, very little room for advancement. In short, its a job (while you are in school) but its not a career.

    Advice to Management

    Please read above.


  4. "SEALIFE/LEGOLAND DISCOVERY CENTER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    THE PEOPLE! There are some truly amazing people who work at both sites. The Animals and the guests.

    Cons

    Some of the Senior Management is VERY Clicky. Favoritism is the theme of many of the reviews that I have read. holds true here to. Lots of empty promises. Some Managers are such micromanagers that your not sure why you are even there because they change everything after you do it. Very hard to balance Department needs and being on the floor. Duty Managers are given Departments but when they try do any Admin work, they are yelled at to get back on the floor. 6 Managers share one computer making organization nearly impossible. Hosts are underpaid for the work that they do. Department duty managers generally use their own money to reward staff. Moral is very low when we are supposed to be in a Entertainment Industry. Where is the fun of over working and underpaying the staff. The staff that we do have, there is little or no respect. Call offs are daily as most of the staff just doesn't care.

    Advice to Management

    Your Attractions are only as good as the people that work there. Treat your staff as you would want your staff to treat your guests. Spend money on them and you will see it in return. Stand behind your values and not just print them on a poster.


  5. Helpful (1)

    "Good - Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    Flexible working hours although an expectation to adjust your hours during busy periods - that is to be expected.

    Cons

    Benefits/Salary/Bonuses need a major re-evaluation - the company is losing a lot of good people who get better deals at other businesses.


  6. "great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fast paced, fun interacting with kids

    Cons

    too many managers, very short shifts


  7. "Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time

    Pros

    You meet great people and get to hang out with the sea animals

    Cons

    When you have a position you have to stay in that exact area for the duration of you shift. You just stand there. You can't walk around or they yell at you for "Leaving your position." The place is not that big so even if you do walk around a bit you are still in your position.

  8. "Not a bad part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Charlotte, NC
    Former Employee - Guest Experience Host in Charlotte, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time (More than a year)

    Pros

    Awesome coworkers
    Good hours
    50% of managers were good

    Cons

    Low pay
    Horrible customers
    50% of managers were bad.

    Advice to Management

    Keep the aquarium staffed
    Pay employees more
    Watch glassdoor to make sure crazy ex-employees aren’t spreading half truths to get revenge for being rightfully fired.


  9. Helpful (4)

    "STAY FAR AWAY! Labor Law Breaking Company, Mgmt is low brow, Threatens to Fire You to Keep You There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Cashier in San Francisco, CA
    Former Employee - Front End Cashier in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time (More than a year)

    Pros

    Merlin card, near Pier 39, people visit from all over the country, free admission to the attraction

    Cons

    Grab a snack this is going to be one heck of a read....I will list by the areas that I have seen that need work in the almost 3 years that I have worked here.
    Favortism - This place runs on favortism and that gets you far depending on which manager takes a liking to you. There is one there that is really bad about this and gives people ideal schedules if you are "cool" with him. I am pretty sure he is violating some sort of policy on fraternization.
    Violation of labor laws- they have issues understanding breaks and lunches mean you don't have to work. Already sued for violations. Also, sick people can't leave because they are short so they tell employees not to go anywhere until they shut down.
    Dishonest about attraction- boat ride in dungeon breaks down a lot and the associates in front have to say its open. When too many people complain, then they put a sign out, but its usually small and hard to make sense of. Drop ride in dungeon doesn't always work and people are not allowed to ride if they are too big. That's right. You get kicked off for being TOO FAT.
    Unprofessional to employees - the management here is lacking and they think yelling at people is normal part of position. You get sick, its unprofessional. You have kids and have priorities outside of work, it's unprofessional. You can't show up for your shift for any reason, its unprofessional. Also, there is this photo company there that the enjoy treating like crap. No one understands why.
    Schedule domination - this company tries to take over your schedule and therefore, take over your life. You have to be available days, evenings, weekends, and holidays. They will say they respect it and then crap all over you when there is a conflict.
    Extra pay- this company doesn't pay overtime or time and a half for holidays. They hate offering full-time unless they have to and they cut hours as they see fit.

    Advice to Management

    You need to fire the management there and get better people that won't result in a high turnover rate. All they do is sit in the office and try to avoid the public. The GM is barely there and hides in a room most of the time or is out of office. You hired one over one year ago and he is a straight perv. Hires a lot of females based on physical features and everyone knows it. He has been caught by many glancing at certain parts of their body. The acting manager does care about the show, but yells at actors so much, they keep quitting. Yelling doesn't make them better actors. Also, you are never going to keep employees there if they don't respect the hourly employees that keep the place running the place.


  10. Helpful (1)

    "Sea Life Charlotte Concord"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Host in Charlotte, NC
    Former Employee - Education Host in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments (More than a year)

    Pros

    There are animals there that are pretty cool

    Cons

    Half of management is garbage, leadership is garbage, sexual harassment is apparently not a fireable offense but going to the bathroom is, pay is awful, you'll be treated like you're expendable, hours are rubbish, dishonest, discriminatory, hiring and promotion is based on whether the bosses like someone personally versus actual performance, will write you up with out bothering to discuss it and then fire you out of the blue without warning.

    Advice to Management

    Change leadership for Atlanta and Charlotte locations.


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