Merlin Entertainments "free tickets" Reviews | Glassdoor

Merlin Entertainments Reviews

Updated Jan 21, 2020

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3.5
62%
Recommend to a Friend
80%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
204 Ratings
  1. "Good job but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Admissions Assistant in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time for more than 5 years

    Pros

    The people you work with are great. Free tickets to Merlin attractions. Discounts with a lot of other companies.

    Cons

    Poor pay for the size of the company. Days fluctuate from being incredibly busy to incredibly quiet and boring with nothing to do. Lack of progression unless management like you as a person. Lack of appreciation and recognition from management.

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    Merlin Entertainments2019-11-06
  2. "Good place to work - although a mixed bag."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Ride Host in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments for more than 5 years

    Pros

    - A fun and exciting environment, never really boring unless days are very quiet - Plenty of opportunities to interact with park visitors and other staff members - Decent pay and 20 free tickets to other Merlin attractions - Good staff benefits - You'll definitely make some good memories and friends for life.

    Cons

    Visitors can be very difficult which on busy days can be overwhelming. Depending on the department, you'll have a lot of responsibility for health and safety. Merlin do expect a lot from their staff, however staff rarely get recognition from managers and a lot of the time feels like your hard work goes unnoticed.

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    Merlin Entertainments2019-10-30
  3. "Poorly run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Night Manager in Windsor, South East England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time for more than 3 years

    Pros

    Free tickets for other attractions

    Cons

    They do not maintain their assets and do not invest in people. So many temporary staff that do not care about the business.

    Merlin Entertainments2019-10-24
  4. "Alright as a part time stint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Rides Operator in Chertsey, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time for more than 3 years

    Pros

    Social aspects and free tickets

    Cons

    Long hours and bad pay

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    Merlin Entertainments2019-09-24
  5. "Shocking managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ride Host 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    - Lovely people - good environment - discounts & free tickets - lots of breaks

    Cons

    - Management are awful, they speak down to you and have favourites - no organisation - long hours that are constantly changing (8:30 - 6/7:00)

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    Merlin Entertainments2019-07-11
  6. "customer host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Host in Islington, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time for more than a year

    Pros

    after 6 months probation, you get to free tickets to visit attraction for friends and family

    Cons

    Long hours standing on your feet

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    Merlin Entertainments2019-03-13

    Merlin Entertainments Response

    April 10, 2019Recruitment Marketing Coordinator

    who doesn't love free tickets! Thanks for taking the time to leave a review, and for recommending a job with us. Your advice will be passed on!

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  7. "Great Company to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    An excellent global company with a strong vision and values. There are so many opportunities to develop a career at Merlin and make a difference. The company cares for its employees and is focused on developing their employees, increasing diversity and inclusiveness and creating memorable experiences for their guests. There are also great perks, such as free tickets to the attractions worldwide!

    Cons

    Merlin needs to fast track its technology advancements and embrace change on a global level.

    Merlin Entertainments2019-02-26

    Merlin Entertainments Response

    March 20, 2019Recruitment Marketing Coordinator

    Hi! Thanks so much for this lovely review, it's great to see that our employees feel appreciated and allowed to grow and develop as professionals. It's true the world around us is changing so rapidly, keeping up with new technological trends is high on our agenda moving forward!

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  8. "No progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Dungeon Host in Blackpool, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments for more than 3 years

    Pros

    Good co workers, Some excellent managers, free tickets

    Cons

    Most management are awful, cliquey, awful awful pay (floor staff earn more than dm during summer), no respect for excellent long term employees.

    Merlin Entertainments2019-02-07

    Merlin Entertainments Response

    February 25, 2019Recruitment Marketing Coordinator

    Hi there, Thanks for your review and sorry to hear that your time at Merlin wasn't as expected. We will look into the queries raised, and hope to welcome you again at our attractions soon!

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  9. "An enjoyable place to work, especially if you have no family commitments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time for more than 10 years

    Pros

    Good benefits package including 40 free tickets to employees after 12 months service (20 in first 12 months). Good development and training opportunities, with global opportunities.

    Cons

    No work life balance for managers. No lieu time policy, however it’s an expectation that you do whatever extra hours you need to do/are told to do, with no remuneration for it, and very little chance of ever getting any of your time back. Unrealistic targets and budgetary constraints.

    Merlin Entertainments2018-12-27

    Merlin Entertainments Response

    February 25, 2019Recruitment Marketing Coordinator

    Thanks for your comments and your honesty, and for recommending Merlin! It's great to see such positivity in people who were with us over a period of years. We will pass these comments on, as we firmly believe that a good work/life balance is vital for our employees. Thanks for the heads up!

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  10. "Fun colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bartender in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    - very sociable and approachable colleagues - free tickets to Merlin attractions

    Cons

    - poor management - no food on the job

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    Merlin Entertainments2018-05-03
Found 33 reviews