Merlin Entertainments "free tickets" Reviews | Glassdoor

Merlin Entertainments Reviews

Updated Jan 21, 2020

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3.4
60%
Recommend to a Friend
80%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
204 Ratings
  1. Helpful (2)

    "would never return"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Call Centre Agent in Chessington, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merlin Entertainments for more than 3 years

    Pros

    You get free tickets to the theme parks.

    Cons

    it's like a school playground, the managers are changing every month, conflicting information giving, not the best company I have worked for as you are forced to go home if it is quiet and will make you rock paper scissors on who's going home.

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    Merlin Entertainments2014-10-04
  2. "Needs Auditing on a Weekly Basis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage in Farley, England
    Recommends
    Negative Outlook

    I worked at Merlin Entertainments full-time for less than a year

    Pros

    Free Tickets, Met some really nice people.

    Cons

    Lack of proper leadership and lack of hours leads to uncertainty of income each month

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    Merlin Entertainments2014-08-14
  3. Helpful (3)

    "Profit driven corporation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments full-time

    Pros

    •Good for job for a short time. Younger employees looking for holiday time/weekend work would find this a good opportunity. •Limited free tickets to Merlin group attractions. •Other employee benefits such as discounts with local partners (however, these benefits are made slightly obsolete as the pay scale and working hours prevent many employees from taking advantage). •Colleagues for the main part provide a fun inter-team environment. •Holiday and company sick pay unusually included in a zero hour contract. •Steady source of income for a employment group who are most likely used to self employment. •Possibility for promotion and moving forward in the company but only on a 'it's not what you know, it's who you know...' basis.

    Cons

    •Zero hour contract HOWEVER company expects and rota's employees on a set number of shifts per week with little to no flexibility: Failure to comply results in investigations and disciplinary meetings. •Sickness is treated as a failure on the employees’ part and is 'investigated'. Disciplinary meetings are common. Those who are ill or those who require time off for medical/bereavement reasons are made to feel guilty. •Focus is given on guest experience sometimes to the detriment of staff well being. •High season hours are long with not enough breaks for the nature of the work. This is mind the pay is not high enough to reflect neither the expected work commitment of staff nor the minimum education/experience requirements of employees. Overtime is offered and encouraged but leads to overworking of staff. Given that this is a group that collected over £1b in revenue in 2012 the pay of front line staff and middle management for their contribution to the company is negatively disproportionate. •Constructive criticism is, in theory, 'encouraged' by management but then rebuffed in reality. •Health and safety is run mainly for the benefit of customers, not staff. Middle H&S staff seem like their hands are tied somewhat when it comes to major changes. •Guest experience low ratings are blamed on front line staff, who are stretched by their work load and the flow of visitor traffic, rather than leadership teams looking at structure of individual attractions and realistic attraction capacity and budgets. •While most individuals contribute to a happy team, the stress of working environment is conducive to a gossipy 'one-upmanship' feel. (see next point, below) •"Spying" on employees outside of work hours and reporting to middle and higher managers seems to be actively encouraged and individuals are rewarded by way team hierarchy. Team members have been unfairly ‘questioned’ about absence and activities not under the interest of the company, with notes made on individuals’ records. • Favouritism operating within teams: I’m aware of at least one contentious instance of unfair treatment in regard to paid compassionate leave. • Lack of flexibility for those with family commitments • Staff are seen as dispensable and the company has no qualms about making this common knowledge: General attitude from management of 'if you don't like it, leave.' and the feeling of being caught up in a witch hunt is common. • Promoted positions do not offer a high enough pay scale, leading to a lack of qualified candidates applying for the job and thus under experienced staff are rushed through to fill positions. N.B. None of the individual cases of bad practice re: sickness/compassionate leave/family commitments mentioned above are my own. All are fairly common knowledge within the team in question but worth mentioning for reference.

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    Merlin Entertainments2014-08-10

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