MetLife Reviews | Glassdoor

MetLife Reviews

Updated July 24, 2017
2,298 reviews

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  1. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MetLife full-time

    Pros

    Great people! Good training offered

    Cons

    Cannot think of any cons!


  2. Helpful (2)

    "RIS Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MetLife full-time (More than 8 years)

    Pros

    Benefits program. Lower level management

    Cons

    Work life balance for some locations, not Alpharetta, GA. Technology is inadequate and outsourced to India, (so is just about everything else). Too much work, and not enough people. Lay offs and salary cuts.

    Advice to Management

    If employees are not valued, just let them know.

  3. Helpful (4)

    "Soul Crushing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Warwick, RI
    Former Employee - Customer Service Representative in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MetLife full-time (More than a year)

    Pros

    Lots of PTO Time off Available (Although difficult to get approved without seniority)
    Good benefits
    Newly Renovated Building

    Cons

    This was the most depressing job I've ever had. The Annuities customer service department was miserable. Security was absurd, callers had to restate their information several times in the IVR before they got to you, at which point you force them to repeat everything that they just said, which always started things off on the wrong foot.
    The systems were constantly failing, forcing you to take calls even though you could barely get information to verify the caller. Consistently had to tell Co-owners that due to the primary owner passing away the beneficiary would receive the death claim, thus creating absurd situations where a wife has her husband die and expected to receive $1100 a month till she passes away as co-owner but instead a church will receive the funds only for as long as she is alive. These policies ruined lives, and my department had to give the bad news to the callers on the phone.

    Management would discourage unscheduled bathroom breaks, calls going over 8mins, and any time away from your phone. Cold Transfers were encouraged, Leading to upset callers. This all led to a direct battle between providing quality service and potentially getting fired for not hitting your quantitative numbers. My department was miserable all the time from this. They should have left anti-depressants in the candy jars. Stress eating was the only reward for the position. Again, it was awful.

    Advice to Management

    Treat your employees like people. Change what customer service should mean for your call centers.


  4. "Post Issue Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Post Issue Representative
    Former Employee - Post Issue Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MetLife full-time (More than a year)

    Pros

    Opportunity to learn many aspects of the business model and its complexity for processing claims.

    Cons

    Under staffed and high turnover rates.

    Advice to Management

    Try to maintain staffing.


  5. Helpful (2)

    "Stagnant and beurocratic with loads of money to throw out the drain"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of money , good facilities , good like minded people in cary ( not in NY ) . Flexible work environment with family friendly set up

    Cons

    Very toxic culture . Absolutely no growth unless u are in NY or ready to suck up to ur boss with absolute grit( no questions asked )

    Advice to Management

    Don't waste money in creating new teams and new divisions. Enforce what is already in place and clean up beurocratic layers .


  6. "Annuities and Life Insurance Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetLife full-time (More than a year)

    Pros

    I received great benefits for the company.

    Cons

    No room for career growth.


  7. "great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MetLife full-time

    Pros

    good company one two three four

    Cons

    none lunches are okay sometimes

    Advice to Management

    great

  8. Helpful (2)

    "Decent benefits; not great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MetLife full-time (More than 3 years)

    Pros

    Decent benefits. Flexibility to work from home when needed.

    Cons

    It can be a very tough environment to work in.; very political, negative, irrational, inconsistent.


  9. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at MetLife full-time

    Pros

    Good company to work for

    Cons

    The company is making a lot of changes.

    Advice to Management

    .


  10. Helpful (1)

    "Client Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MetLife full-time

    Pros

    Great Company, Benefits, Vacation, Telecommute Options

    Cons

    Limited Promotions, No Work Life Balance

    Advice to Management

    Train, Train and Train


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