MetLife Reviews in Tampa, FL | Glassdoor

MetLife Tampa Reviews

Updated December 26, 2017
87 reviews

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Tampa, FL Area

3.1
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Recommend to a friend
Approve of CEO
MetLife President and CEO Steven A. Kandarian
Steven A. Kandarian
25 Ratings

87 Employee Reviews

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  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Tampa, FL
    Former Employee - Client Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetLife full-time

    Pros

    I had a great 10 years with Metlife

    Cons

    Management expectations were unrealistic


  2. Helpful (1)

    "It is true about layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STD Claim Specialist in Tampa, FL
    Current Employee - STD Claim Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MetLife full-time (Less than a year)

    Pros

    Overtime and there are always jobs open in Tampa. The campus is also lovely and you get to work from home

    Cons

    The gym is not free, managers can come off as rude, they lied to employees. The elevators are scary to ride in. The employee committee is awful and no one partakes in any activities

    Advice to Management

    Don’t lie to your applicants. Give everyone a fair chance and make new managers have a mentor and take management classes.

  3. Helpful (2)

    "Decent, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at MetLife full-time (Less than a year)

    Pros

    Flexible schedules. Benefits are solid

    Cons

    Low pay. Company organization is lacking.

    Advice to Management

    Get a better business model.


  4. "Prepare to be ignored if you are a top performer and babied if you are a low performer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Contractor - Call Center Representative in Tampa, FL
    Current Contractor - Call Center Representative in Tampa, FL
    Doesn't Recommend

    I have been working at MetLife as a contractor (More than a year)

    Pros

    Being contracted means you don't get put on warning for taking an absence that wasn't approved 6 months prior.

    Cons

    Department unit leaders complain about their workload yet only recognize and praise low producers. People who can't spell and have no grammar skills are documenting information into a system that can potentially be subpoenaed in a court of law but no one cares. Lots of misinformation for "how it's done" with very little support to learn. They treat service employees like cattle and move them to whichever farm they choose, whenever they choose and the employee gets told last. I've watched people get switched to other teams all the time with no warning. Expect to have no breathing time. If you're not on the phones taking calls, you are expected to work claims. Service representatives get treated horribly and have to answer as to their actions every minute- if they go to the bathroom too long, they'll send someone looking for them. Been asked to go look for someone myself.

    Advice to Management

    Look. Observe. Take a minute out of not caring and recognize those doing excellent work and deal with those who've been here for way too long not to know better. No one care if they make mistakes because it's their call stats- how fast do they answer phones, how fast are they available and how quickly they get done with inventory that's cared about. There is absolutely no quality in the work being done.


  5. Helpful (3)

    "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TAM Department in Tampa, FL
    Former Employee - TAM Department in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MetLife full-time (More than a year)

    Pros

    MetLife has good benefits and good pay

    Cons

    Not a professional atmosphere, low moral, lots of negativity and cursing in the office, leaders have never been in leadership training or development because it's not available to them, there is not much training unless you get lucky to get to go through the entire 6 week program but if a sudden project comes up they will pull you out of training early and "throw you to the wolves" and expect you to be just as good as those who went through complete training.

    Advice to Management

    Add more training that is mandatory to complete and also leadership development program, be more encouraging instead of discouraging to employees, and when senior management or CEO comes, introduce them to teams.


  6. "Good Company to Work For"

    StarStarStarStarStar
    Current Employee - STD Claims Specialist in Tampa, FL
    Current Employee - STD Claims Specialist in Tampa, FL

    I have been working at MetLife full-time (Less than a year)

    Pros

    Flexible schedule, great benefits, and relaxed atmosphere.

    Cons

    Work load can be difficult to manage at times.


  7. Helpful (4)

    "TAM Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend

    I worked at MetLife full-time (More than a year)

    Pros

    Newer work stations and easy commute.

    Cons

    Poor management, lack of career opportunities.

  8. "Support Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Assistant in Tampa, FL
    Current Employee - Administrative Support Assistant in Tampa, FL
    Recommends
    Positive Outlook

    I have been working at MetLife full-time (Less than a year)

    Pros

    Good benefits, 401k, possibility of yearly bonuses. Flexible with schedule and days off as well.

    Cons

    So much work that its often hard for management to connect with the team.


  9. Helpful (9)

    "Reliable employer for long-term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissions Specialist in Tampa, FL
    Former Employee - Commissions Specialist in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MetLife full-time (More than 10 years)

    Pros

    The company is a giant in the insurance industry and is extremely secure as long as your job isn't off shored to India. They have supportive teams that are friendly and easy to work with. Each department has their own fun events to foster team work. They also supported my continuing education through tuition reimbursement. I am forever grateful for that opportunity and the opportunity to learn new systems and programs. Work Life balance was decent and flexible, at least in my department. The people were always nice. I still miss many of the people. Very low drama and relaxed compared to other places.

    Cons

    Once I was done with my degree, I couldn't get promoted or transfer to another department for more pay because it wasn't financed based. It didn't matter that I knew the systems and processes. The internal recruitment team looks for keywords and specific degrees instead of considering the talent and capability to learn. So, in order to make more money, I had to leave. It was very disappointing that I could not find a higher position within the company. The career path is difficult at MetLife. Some people stay in their role for 20 to 30 years. Compensation is on the low side, but the benefits do help offset it. When I asked for a raise once, I was told I was at the 105 percentile of my position range. I call BS. Management can be stingy on helping you out, so take advantage of thing like tuition reimbursement if your manager approves it.

    Advice to Management

    Try to keep your talented learners regardless of their major. I'm now making almost three times my old salary am pursuing my MBA.
    Get rid of the rating system and the forced curve.
    I love the new logo and re-brand. This was overdue, and I'm glad to see it has happened.


  10. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Tampa, FL
    Former Employee - Sales Specialist in Tampa, FL
    Recommends
    Approves of CEO

    I worked at MetLife full-time (More than a year)

    Pros

    Great location, great benefits and PTO time.

    Cons

    New department so not a lot of job security. Difficult to move up within company.


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