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MetLife

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MetLife

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MetLife Employee Reviews about "upper management"

Updated Jan 8, 2021

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Found 80 of over 5K reviews

3.9
76%
Recommend to a Friend
90%
Approve of CEO
MetLife President and CEO Michel Khalaf
Michel Khalaf
539 Ratings
Pros
  • "Great Salary & Bonuses; Decent work life balance(in 464 reviews)

  • "Good benefits for senior levels(in 237 reviews)

  • Cons
  • "Work life balance isn't always there(in 122 reviews)

  • "Racist managers that are protected by upper management(in 81 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of MetLife and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Current Employee

      Excellent opportunities

      Nov 13, 2015 - Case Manager in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful company, strong support, flexible PTO, amazing growth potential

      Cons

      Upper management won't know you exist for a while.

      1 person found this review helpful
    2. 1.0
      Former Employee, more than 1 year

      Save Your Time

      Jan 8, 2021 - Long Term Disability Case Manager in Aurora, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Location. No other pros working for this company.

      Cons

      Favoritism amongst managers. Racist managers that are protected by upper management. Retaliation if you report them. No room for advancement.

      2 people found this review helpful
    3. 4.0
      Former Employee

      Great place

      Aug 24, 2020 - Long Term Disability Case Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a positive work environment with room for growth

      Cons

      Upper management began feeling pressured from the top and it trickled down to the employees.

      Be the first to find this review helpful
    4. 3.0
      Current Employee, more than 5 years

      Stable, for now.

      Mar 6, 2020 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great benefits (dental, health, legal plan, discounts), people you work with really make the day better, the good days are the good days. Company does little things to surprise you once and a while.

      Cons

      commissions are going down the goals are going up and harder guidelines to try to sell. management only cares about your numbers or themselves. There isn't a lot of productive problem solving. Too many favorites. sketchy call routing system. no clear plan to say what the next 6 months would look like. Upper management takes no accountability for bad leads or lack of leads. sometimes tend to hire the wrong people for the wrong positions who dont have insight for sales or even what your job is about. The whole process for how the phone rings and the clientele who reach us needs to be examined and improved. period.

      Continue reading
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    5. 3.0
      Former Employee, more than 8 years

      Too much change

      Mar 13, 2020 - IT Director in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Not a high pressure work environment Diverse workforce

      Cons

      Not a lot of opportunity to get involved with newer technologies NO clear career paths Upper management has not defined clear standards for process or platforms People are treated as a commodity

      Continue reading
      1 person found this review helpful
    6. 2.0
      Current Employee, more than 5 years

      Legal Slavery

      Jan 17, 2020 - Claims Adjuster in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      401k, PTO, Annual bonus,

      Cons

      glass ceiling, favoritism, lies from management regarding promotions to unworthy candidates, poor communication with upper management. Work overload. No work/life balance. Focus on metrics with disregard for employee happiness. Forced daily overtime due to work load. forced nights and weekends. poor communication between departments. Poor opportunity for advancement as they will collude with selected employees resign so they may be immediately re-hired as "outside hires." It's simply smoke, mirrors, and lies at every turn.

      Continue reading
      5 people found this review helpful
    7. 4.0
      Current Employee, more than 5 years

      Great Company

      Aug 8, 2019 - Claims Specialist in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall I have had a wonderful experience working for MetLife. I have been given great opportunities because people believed in the work I can do. I have always enjoyed the teams I have worked with. Nothing is ever perfect but I have enjoyed working here over the last 6 years.

      Cons

      Lack of communication with upper management. Departments not communicating with each other effectively to give the customer the best experience possible.

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    8. 3.0
      Current Employee, more than 5 years

      A decent place to work

      Jan 21, 2020 - TAM Case Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pay, benefits, PTO, culture, perks.

      Cons

      Changes in upper management have made the company environment less stable and unpredictable.

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    9. 4.0
      Former Employee, more than 3 years

      Good place to work but to many layoffs

      Jul 18, 2019 - Short Term Disability Case Manager in Windsor, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, flexibility with time and vacation.

      Cons

      Upper management makes and promises clients to much from operations.

      Continue reading
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    10. 4.0
      Current Employee, more than 5 years

      Not bad

      Apr 22, 2019 - Operations Technician in Troy, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good 401k, good PTO, decent bonus.

      Cons

      Health insurance not the best, upper management changes over last few years has cause an decrease in moral and trust.

      3 people found this review helpful
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