Metro Bank (US) Customer Service Representative Reviews | Glassdoor

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Metro Bank (US) Customer Service Representative Reviews

Updated Dec 23, 2015

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2.9
45%
Recommend to a Friend
Metro Bank (US) President and CEO Gary Nalbandian
Gary Nalbandian
0 Rating
  1. "Very Good Company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Enola, PA
    Recommends
    Positive Outlook

    I have been working at Metro Bank (US) full-time for more than a year

    Pros

    Good work environment for starter

    Cons

    Less opportunity for hard working employee

    Advice to Management

    Create more opportunity for hard working employee.

    Metro Bank (US)2014-01-28
  2. "Great Learning Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I have been working at Metro Bank (US) full-time for more than a year

    Pros

    You receive great training to become a member of the financial world.

    Cons

    Terrible pay, a lot of micromanaging, out dated equipment

    Advice to Management

    Bump your employees to a salary they can live on. There are very high expectations for very little compensation.

    Metro Bank (US)2014-05-05
  3. "Horrible Pay - But It's a Job....."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative I in York, PA

    I have been working at Metro Bank (US)

    Pros

    A good place to get your foot in the door. Excellent training. Wonderful customer service oriented culture.

    Cons

    Lowest pay of any retail bank in the region. Limited opportunities for advancement. Horrible working hours, including many evenings and weekends.

    Advice to Management

    Try harder to use your human resources more effectively.

    Metro Bank (US)2010-09-03
  4. Helpful (1)

    "Not to best place if you are a professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Holborn, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Metro Bank (US) full-time for more than a year

    Pros

    Everyone is happy clappy. Your taught that this is the best place to work. Until you actually start working there and find out how the processes are really bad. No one is accountable so you can get away with not really working and being paid.

    Cons

    Too much emphasis on culture. Like to brain wash people and spend days in meetings telling you how amazing the place is when in reality the bank is running at at loss. A well established bank would be a much better place to work if you want to be serious about your job

    Advice to Management

    Allow your workers to work and not waste time watching congas and attending useless meetings about how good metro bank is. When the realities are not this. HR seems like a joke along with all the workers look into employing more professional people rather then on the basis of if they can wear red on a Friday

    Metro Bank (US)2015-12-23
  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in London, England
    Doesn't Recommend
    Positive Outlook

    I have been working at Metro Bank (US)

    Pros

    Can work your way up quickly

    Cons

    No commission based rewards Micro managed

    Advice to Management

    None

    Metro Bank (US)2015-03-11
Found 5 reviews