MetroPCS Reviews in Los Angeles, CA | Glassdoor

MetroPCS Los Angeles Reviews

Updated June 19, 2017
20 reviews

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Los Angeles, CA Area

3.9
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MetroPCS CEO Thomas Keys
Thomas Keys
1 Rating

20 Employee Reviews

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Pros
  • great benefits on things like phone bill, healthcare, 401k, stock, etc (in 27 reviews)

  • Great people, high paced work environment (in 24 reviews)

Cons
  • very low pay rate with no benefits (in 24 reviews)

  • Low pay and angry customers but hats expected (in 21 reviews)

More Pros and Cons

  1. "Great company to move up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Leader in Huntington Park, Los Angeles, CA
    Current Employee - Retail Sales Leader in Huntington Park, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay, the hours, and commission is great! Easy to move up in the company. Annual stock grants. The 401k is great!

    Cons

    Closing a lot, miscommunication among management little to no time to work on self quota. The long hours can be draining.


  2. Helpful (1)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend

    I worked at MetroPCS part-time (Less than a year)

    Pros

    It's always pretty busy so every week your hours are consistent.

    Cons

    Customers are not kind, sometimes monthly promotions can be confusing. People complain directly to the sales associate. There was never a manager to report to or to represent the employees in case of difficult customer.

    Advice to Management

    Assign a manager to every location. Allows employees to rise above simply a "sales associate"

  3. "Good Company - Growth Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time in Santa Monica, CA
    Former Employee - Full Time in Santa Monica, CA
    Recommends
    Neutral Outlook

    I worked at MetroPCS (More than 5 years)

    Pros

    - Family Like
    - Atmosphere positive
    - Long hours

    Cons

    - Limited room to grow
    - Drive sales goals

    Advice to Management

    Have 1:1 with employee and be genuine. Keep top performers @ the top....


  4. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in West Covina, CA
    Current Employee - Store Manager in West Covina, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS (Less than a year)

    Pros

    The management is humanely good and provision for perks/bonuses are big help to the family. Also, working environment is an ideal place to pursue one's career in the retail industry.

    Cons

    None in particular. The company offers favorable pay and benefits to employees.

    Advice to Management

    None in particular.


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Glendale, CA
    Current Employee - Sales Representative in Glendale, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at MetroPCS (More than a year)

    Pros

    Easy job
    Good hours
    VERY SIMPLE
    good customer service

    Cons

    Low pay
    no benefits
    no vacation time
    terrible customers


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Rowland Heights, CA
    Former Employee - Sales Associate/Cashier in Rowland Heights, CA

    Pros

    Great experience in sales and management.

    Cons

    No benefits to sales associates on smaller dealer stores.

    Advice to Management

    Benefits to employee sales representatives on dealer sites.


  7. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA

    I worked at MetroPCS (Less than a year)

    Pros

    Loved interacting with new people ! learned about new phones coming out in the market!

    Cons

    some positions are only part time

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in El Monte, CA
    Current Employee - Store Manager in El Monte, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (Less than a year)

    Pros

    Amazing upper management. Great support. Company is on the way up. Incredible perks and benefits. More than competitive pay. This is a company very interested in continuous training and education.

    Cons

    None so far. I think there could be more training prior to taking over your store but, with the amount of support I've received, it hardly seems necessary


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They are authorized dealers, so apply to multiple and see which one is better. Some offer 10% commission on the sales that u make, others pay a bit more or less.

    Cons

    Competition with other dealers. There are MetroPCS stores everywhere. Within 5-10 minutes walking distance. So people want the cheapest offer.

    Advice to Management

    Like in almost every company, there is favoritism. makes sales, treat customers fairly and treat good.


  10. Helpful (1)

    "Loved working there. Gave you the oportunity to learn and grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Irvine, CA
    Former Employee - Coordinator in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetroPCS full-time (More than 8 years)

    Pros

    Everyone got along. We were like family. If someone needed help they got it. I can't say enough.

    Cons

    T mobile bought them out and most of us had to leave.

    Advice to Management

    Terrific and fair.


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