MetroPCS Reviews | Glassdoor

MetroPCS Reviews

Updated May 27, 2017
513 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
MetroPCS CEO Thomas Keys
Thomas Keys
49 Ratings

513 Employee Reviews

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Pros
  • Great Benefits , variety of contest (in 26 reviews)

  • Great people, high paced work environment (in 24 reviews)

Cons
More Pros and Cons

  1. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetroPCS full-time (More than a year)

    Pros

    Coworkers are great and helpful. The management team is good as well. Keep up the sales and always be in the top 3 in sales.

    Cons

    Can be stuck in the same position for years if you're complacent.

    Advice to Management

    Keep training and helping your representatives with their potential.


  2. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Miami, FL
    Former Employee - District Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetroPCS full-time (More than 8 years)

    Pros

    Fun and growing atmosphere!
    The customers are great and the products are easy to sell. The company focused on emplyee celebrations.

    Cons

    There is nothing negative.
    I loved my time with them.

    Advice to Management

    Keep doing what you're doing.
    It really felt like family.


  3. "it's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Atlanta, GA
    Former Employee - Retail Sales Associate in Atlanta, GA
    Doesn't Recommend

    I worked at MetroPCS full-time

    Pros

    Pay became much better with T-Mobile merger
    depending on your manager it can be flexible
    easy only basic computer skills needed to be successful

    Cons

    usually in bad areas so safety is a concern and security is minimal
    dishonest managers encourage dishonest sales practices so be comfortable with that
    most managers are very young and experience is limited outside of retail work so they can be very immature and ill equipped to handle confrontation

    Advice to Management

    Hire more experienced managers
    foster a safer working environment


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  5. "It was okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Champaign, IL
    Former Employee - Sales Representative in Champaign, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed environment where you're not working nonstop every second of the day. Get to work with new phones if you're into electronics

    Cons

    Pay is not the greatest but that's expected. Commission was also not the best and management is kind of questionable

    Advice to Management

    Better communication


  6. "Great company to move up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Leader in Huntington Park, Los Angeles, CA
    Current Employee - Retail Sales Leader in Huntington Park, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay, the hours, and commission is great! Easy to move up in the company. Annual stock grants. The 401k is great!

    Cons

    Closing a lot, miscommunication among management little to no time to work on self quota. The long hours can be draining.


  7. "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager/Sales Manager in Virginia Beach, VA
    Former Employee - Store Manager/Sales Manager in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MetroPCS full-time (More than a year)

    Pros

    Discount on plan, good experience in how to run a store on a very limited budget, helping people just feels good.

    Cons

    Lack of communication between management and upper management, work in a franchise that paid very little. I was at the corporate office storefront and the admin did nothing. Was alone entire year I was there.

    Advice to Management

    Pay more, hire more quality people.


  8. "Great Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Phoenix, AZ
    Current Employee - Assistant Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS part-time (Less than a year)

    Pros

    Flexibility, Great Owners, Willing to work and train.

    Cons

    Hiring Process was a success, very fast.

    Advice to Management

    Please be efficient when handling applications.


  9. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in North Miami Beach, FL
    Current Employee - Sales Associate in North Miami Beach, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MetroPCS full-time (Less than a year)

    Pros

    Good store to store communication.

    Cons

    Commission rates are not that good.


  10. "Depends on who you work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Fort Worth, TX
    Current Employee - Sales Representative in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (Less than a year)

    Pros

    good hours
    Nice upper Management
    Paid training

    Cons

    Commission isn't that much
    Depends on who you work with

    Advice to Management

    Store managers should have proper customer service skills, and know how to communicate with employees, and customers.


  11. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MetroPCS full-time

    Pros

    I like helping customers

    Cons

    Wen customers are rude

    Advice to Management

    N/A


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