MetroPCS Reviews | Glassdoor

MetroPCS Reviews

Updated August 22, 2017
550 reviews

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Pros
  • great benefits on things like phone bill, healthcare, 401k, stock, etc (in 27 reviews)

  • Great people, high paced work environment (in 24 reviews)

Cons
  • very low pay rate with no benefits (in 24 reviews)

  • Low pay and angry customers but hats expected (in 21 reviews)

More Pros and Cons

  1. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Easy job. Easy computer skills. Good job for young adults while in school.

    Cons

    No overtime pay. No holiday pay.


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS part-time (More than a year)

    Pros

    great benefits on things like phone bill, healthcare, 401k, stock, etc. Decent pay.

    Cons

    Customers are mad, crazy, 90% of the time in the wrong. Honestly though you just have to remember that this is your job so you really have no right to complain just man up so this really shouldn't be a con but it is.

    Advice to Management

    My management was great however i worked for corporate and not a authorized dealer.

  3. "Do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MetroPCS full-time (More than 3 years)

    Pros

    Pays better than Mcdonalds, or Walmart. (Lol),

    Theres pretty much next to nothing that is good about working as a sales manager or a sales rep for MetroPCS

    Cons

    -Your working almost 55-60 hours a week, 10am to 8pm with low pay.

    -Store Owners can be pieces of sht when it comes to small mistakes & will charge you for any mistakes even if they aren't taking a loss, they will charge you just because they can and have to somehow lower your paycheck so they can pay you less. Remember your commission is temporary, they can take it all away as long as your being paid minimum wage, they really don't care. (Just don't make any mistakes pretty much, they won't fire you but they will cover their loses for any mistakes from your pocket)

    -No pay for Overtime because you will be on commission, and if your making lets say $7.25 hourly + Commission, if your overall average paycheck is $10.75 an hour, you will not be paid overtime (Hell, you wouldn't be paid overtime regardless, even though that is illegal, they will most likely fire you if they see you as a threat.)

    -Store Owners can be downright abusive

    -You will be working with 2-3 more employees per store, and if 1 customer walks in, you will have to either compromise with your team members to split up or make it a free for all style work area.

    -You will have to rip people off, overcharge your customers so you can reach your sales goals, because otherwise, you will not be able to reach your goals as the stores are pretty much next to no profit and customers are always on a tight budget, as this is a budget phone company.

    -If you feel any remorse for ripping people off that you know won't probably have money to fill up their gas tank for their car in a week, then this job isnt for you.

    - Locations will be placed in areas targeting African Americans and Hispanics, as these are the target demographics for sales in MetroPcs. You will need to be able to speak in both english and spanish.

    To sum it all up, you will be responsible to Rip Poor People off by overcharging $20-50 just to make your commission goals even if you have to sell a $19 phone with a $30 Plan, you will most likely be selling that for $120-130 because customers are clueless and will not read the sign that is posted on every wall that says MetroPcs will not charge activation fees. To get around this overcharging, you will most likely give them accessories or bump up their plan and add useless features and blatantly lie in the customers face saying they can lower their monthly plan the following month. Locations are placed in ghetto areas in Houston, because its basically a budget money.

    Avoid MetroPCS and look for a job that is the same hourly pay if you need.

    Average pay for new sales rep is $7.25 to $7.50
    Average pay for 6month to 1 year sales reps is $7.50-$8.25
    Average pay for sales manager is $8.50 to 9.25

    Plus commission, you can expect to make $9/hr as a new sales rep & 6months/1year sales rep
    for managers you can expect to make $10-$12/hr
    (This is all after taxes & only if your making commission at your location)

    Comission will most likely cover the taxes being taxes from your paychecks, so if you want a simple math, what ever your hourly is, that is what your after-tax paycheck will look like.

    Pay is okay but you can definitely find other jobs with similar pay and guaranteed paychecks.

    This is pretty much a minimum wage job with long hours, if your up for it go ahead but it can be emotionally draining when you have to overcharge customers who are so nice and have a nice heart. (Not all but most customers will get to know you and will be attracted towards "their sales rep" and no other store or its sales reps.

    Advice to Management

    *Advice to Store Owners:

    Care about your employees, they are the ones making your paycheck while you sit at home. Treat them like human beings, not trash. without those sales rep making sales and ripping customers off, your stores will not even function.


  4. "Good starter job to teach you the ropes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MetroPCS full-time (More than a year)

    Pros

    If you never had sales or retail experience, this is the best place to start. You learn everything you need to get a better paying job in the future.

    Cons

    The commission structure and payout was horrible during my year there. I heard that eventually after the acquisition by T-Mobile they were able to fix it in a much more profitable way for the sales reps.

    Advice to Management

    Management was very laid back and informal. Kept an open door policy and did their best to hit quota.


  5. "Sales Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS part-time

    Pros

    Flexible work schedule and commission on sales.

    Cons

    Depending on location commission is lower than other phone retailers.


  6. "Sr Account Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time

    Pros

    Relationship building. Extensivew Operational focus

    Cons

    opportunity for advancement in the company


  7. "Horrible upper managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Havelock, NC
    Former Employee - Store Manager in Havelock, NC
    Doesn't Recommend
    Negative Outlook

    I worked at MetroPCS full-time (Less than a year)

    Pros

    Lots of down time and calm environment

    Cons

    Bad management, and dont make any mistakes they will take money from you're check .

  8. "store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MetroPCS (More than a year)

    Pros

    freedom as how you want to run your store

    Cons

    no benefits, please provide better help for employees from corporation

    Advice to Management

    please give benefits to employees


  9. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at MetroPCS full-time

    Pros

    I worked at MetroPCS for nearly 15 years, and it was a great experience. Because it was a smaller company, there were lots of opportunities to do many different things.

    Cons

    Compared to other companies I've worked for, I can't think of any cons. May be different now that they have merged with a bigger company.


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time

    Pros

    You'll be up to date on any new phone that is coming out. Great way to meet new people.

    Cons

    Working with a franchise of Metro PCS, there are no benefits, no vacation time, or PTO. expect to work 10-12 hour shifts daily.


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