MetroPCS Reviews | Glassdoor

MetroPCS Reviews

Updated July 21, 2017
535 reviews

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535 Employee Reviews

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Pros
  • great benefits on things like phone bill, healthcare, 401k, stock, etc (in 27 reviews)

  • Great people, high paced work environment (in 24 reviews)

Cons
More Pros and Cons

  1. "Overall fun experience. Great Manager after a series of not so good ones. Awesome team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant in Philadelphia, PA
    Former Employee - Wireless Sales Consultant in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MetroPCS full-time (More than 5 years)

    Pros

    Good benefits
    Not as stressful as other wireless companies.
    Lots of PTO

    Cons

    It's retail. Self explanatory. Difficult clients sometimes. Upper management tends to micro manage things.

    Advice to Management

    Stop micro managing! Promote from within.


  2. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun Environment. Great co workers. The higher ups were also nice approachable people.

    Cons

    Pay. Opportunity to grow was slim. Long hours at times.

  3. "MetroPCS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Fort Worth, TX
    Current Employee - Store Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (More than a year)

    Pros

    Great working environment and great people

    Cons

    Long Hours and Long Days


  4. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Myrtle Beach, SC
    Current Employee - Manager in Myrtle Beach, SC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (More than a year)

    Pros

    Great people, high paced work environment.

    Cons

    Long hours, and work almost always by yourself


  5. "Knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (More than a year)

    Pros

    Hours of operation are very flexible

    Cons

    Operating System can be a bit more at times

    Advice to Management

    None


  6. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great customer experience environment.
    Meet a variety of customers.

    Cons

    A high volume of customers.
    work over weekends.


  7. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Milwaukee, WI
    Former Employee - Account Manager in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MetroPCS full-time (Less than a year)

    Pros

    Great pay and benefits. Great vehicle reimbursement program. Stable company. Great stock grants. 401k match, employee stock purchase program, employee discounts

    Cons

    HORRIBLE culture, at least in my culture. Terrible corporate politics and gossip is encouraged. Human Resources is horrendous. They focus 100% on protecting the company and not the employee. Retaliation is allowed as well as employee sabotage. Worse company I've ever worked for. Totally not worth the money, at least in the market I worked in. Very immature place to work. You will regret working here.

    Advice to Management

    Watch your market leaders. They are opening you up to lawsuits. Human Resources needs an overhaul. No protections for the employee and no due diligence is done before approving corrective action

  8. "Great for customers, not for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MetroPCS full-time

    Pros

    Fun atmosphere, relaxed company culture, attainable goals

    Cons

    Minimal support from corporate with very harsh and unfair upper management.

    Advice to Management

    Give support to your managers. Provide training, resources, reports, and information so as to not leave them in the dark.


  9. "nice place towork"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS full-time

    Pros

    great benefits
    great work environment
    place is nice

    Cons

    none
    everything at Metro is good for now
    I work here more than 4 years


  10. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time

    Pros

    Metro is very supportive when you open new locations. They will help you every step of the way.

    Cons

    After opening the store, they offer very little in terms of guidance. A lot of discrepancy between owners when it comes to customer service.

    Advice to Management

    Greater emphasis on HR and management would be nice


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