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Metromile

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Metromile

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Metromile Reviews

Updated Aug 1, 2022

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Found 227 of over 232 reviews
3.8
72% Recommend to a Friend
Metromile Chief Executive Officer Dan Preston
77% Approve of CEO

Found 227 of over 232 reviews

3.8
72%
Recommend to a Friend
77%
Approve of CEO
Metromile Chief Executive Officer Dan Preston
Dan Preston
178 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Metromile and is not affected by filters.

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  1. 5.0
    Former Employee, more than 3 years

    RIP Metromile

    Jul 29, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome Culture Leadership that cares Amazing Benefits More transparency than most companies

    Cons

    They were bought by Lemonade . Completely different company that claims the same values as Metromile but does not practice them

    5 people found this review helpful
  2. 4.0
    Current Employee, more than 3 years

    fun projects

    Aug 1, 2022 - Senior Software Engineer in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    a lot of fun projects

    Cons

    the merger lead to a lot of fun projects to be side lined.

    Be the first to find this review helpful
  3. 2.0
    Former Employee, more than 3 years

    Chill Place

    Jul 21, 2022 - Senior Software Engineer in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Chill Environment with tasks done via sprints Cool Boss who just cares about you getting stuff done and not how/when

    Cons

    Lack of conformity Lack of Leadership vision Lack of Product Vision

    1 person found this review helpful
  4. 5.0
    Current Employee, more than 1 year

    Once in a blue moon company!

    Jun 18, 2022 - Director of Reporting in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, teamwork, work life balance and passion for the company/product.

    Cons

    Soon to be acquired changed employee morale

    1 person found this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Good Company

    Jun 9, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good team members to work with Good technologies to work with Good learning curve

    Cons

    No Cons as of now

    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Fast paced, hyper growth!

    May 26, 2022 - Anonymous Employee in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, hyper growth mode,

    Cons

    There are none at this time.

    Be the first to find this review helpful
  7. 1.0
    Former Employee, more than 1 year

    Absolute Nightmare

    May 18, 2022 - Licensed Sales Agent in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ability to work from home. Good healthcare.

    Cons

    Management is so obsessed with keeping their jobs they’ve lost their moral compass.

    Continue reading
    2 people found this review helpful

    Metromile Response

    Thanks for your feedback. As a publicly held auto insurance company we’re highly regulated, and compliance is foundational to our culture and how we operate. Beyond strict compliance, all Metromile employees are held to the highest standards to do the right thing for our customers and all stakeholders. We take all allegations of misconduct seriously. Will you send an email to employeefeedback@metromile.com to tell us more? We can also provide our ethics hotline number via that email address, which is another way to share more details with us. More on our code of conduct and ethics here: https://ir.metromile.com/static-files/51fd1f5a-9ffc-402a-bedb-cf35308c0af3

  8. 3.0
    Current Employee

    -----

    Apr 23, 2022 - Senior Swe in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    DEI, in SF, Offices in US

    Cons

    Compensation, Growth opportunities, Culture, Leadership

    1 person found this review helpful
  9. 1.0
    Current Employee

    Claims

    Mar 23, 2022 - Claims Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -work from home -managers will help you out as much as they can

    Cons

    Everything. I had high hopes when I joined Metromile but not anymore. Work /life balance doesn’t exist. If you want to be current with your work expect to work at minimum 50 hours per week. That’s an extra two hours per day just responding to voicemails, returning emails, reviewing new claims, etc. Metromile is constantly short staffed on the claims side. They’re hiring model is broken. It takes 6 weeks to onboard a new hire and go through training and then once training is over, it takes months before the new reps are at full claim volume. The result is that the reps that are currently taking claims are getting more than they can handle and it’s burning us out. Management doesn’t care. The mentality is that claims reps should take as much as what’s thrown at them. If you break and quit, they’ll just find someone else. You can work your butt off and be completely current on your activities but the moment you fall behind you’ll be hearing about it. Unlimited PTO is a joke. The reality is that there’s no such thing as unlimited PTO because you have a job and they won’t let you take off as much time as you want. When you do need to use PTO it’s not uncommon that your request will be turned down because there’s not enough people working on the days you want to take off. The phone queue is unrelenting. They will constantly yell at you in slack channels to get back on the phones. It’s frustrating because some reps will put themselves in “away” for 2 hours at a time and none of the managers ever notice or do anything about it. Meanwhile you’re being forced to take calls on those reps claims. Working here has become exhausting. I’m at my braking point and no one notices how hard you’re working. How much time you have to put in just to be current. They notice only when you fall behind. They hardly ever show appreciation for their reps.

    Continue reading
    3 people found this review helpful
  10. 5.0
    Current Employee, less than 1 year

    Great place to work!

    Feb 3, 2022 - Insurance Product Specialist in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company is a true leader in inovation with products and how employees are treated. Employees feel empowered to contibute in making Metromile the best company possible. Genuine leadership is demonstrated at all levels in my experinece. Very happy I joined Metromile!

    Cons

    Some uncertainty with joining Lemonade, which is to be expected.

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 227 Reviews
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Metromile Reviews FAQs

Metromile has an overall rating of 3.8 out of 5, based on over 232 reviews left anonymously by employees. 72% of employees would recommend working at Metromile to a friend and 58% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Metromile employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Metromile. This rating has decreased by -1% over the last 12 months.

72% of Metromile employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Metromile 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Metromile to be senior leadership, career development, benefits and the cons to be management .

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Glassdoor has 232 Metromile reviews submitted anonymously by Metromile employees. Read employee reviews and ratings on Glassdoor to decide if Metromile is right for you.